Radiopermalink

Listeners receiving 'Insufficient Bandwidth' messages - PLEASE READ!

This discussion has been closed.

  • Message 201. Posted by IL (U7764824) on Friday, 25th June 2010permalink

    I'm about to submit a contact form - and have also posted here:

    www.bbc.co.uk/dna/mb...

    There's an intermittent problem in Rome, Italy - R4FM currently not working from either the R4 homepage or iPlayer (but R4LW is a good backup for the time being).

    R4FM was working this morning on an internet radio.

    I used the function provided by the BBC a while ago to check the edge server details - and will include in contact form.

    cp60694.live.edgefcs...
    77.67.29.52

    Not sure if that's relevant in this instance.

    Isobel

    complain

    This is a reply to this message.

  • Message 202. Posted by Andrew H (U14472361) on Friday, 25th June 2010permalink

    Tony B, ileyshon,

    I can reproduce the problem on the edge nodes you've provided. A fault has been logged with our Operations team, and hopefully the issue will be resolved today.

    Andrew

    complain

    This is a reply to this message.

  • Message 203. Posted by Gerry S (U14532526) on Friday, 25th June 2010permalink

    I am in Canada and for about two weeks have been listening to BBC 4 on my computer. However suddenly, three days ago, I began receiving the Insufficient Bandwith message. Others ( BBC 1, 3,6 etc.) come in without a problem.

    complain

    This is a reply to this message.

  • Message 204. Posted by QuitoKate (U14503602) on Friday, 25th June 2010permalink

    I emailed all my technical details directly to Alan last Friday. Got an "Out of Office" reply - gone to Glastonbury, back on 29th June!!

    complain

    This is a reply to this message.

  • Message 205. Posted by Sue (U14507677) on Saturday, 26th June 2010permalink

    I'm starting to think this is a conspiracy. I can listen to all radio stations EXCEPT Radio 4, which I haven't been able to listen to for 2 whole days. What is going on?

    complain

    This is a reply to this message.

  • Message 206. Posted by John99 (U13871221) on Saturday, 26th June 2010permalink

    @QuitoKate
    If you still have problems try the contact form and posting on here. It worked for others with Andrew H from the BBC replying in #202 above.
    (Alan in Glastonbury see: www.bbc.co.uk/blogs/... )

    complain

    This is a reply to this message.

  • Message 207. Posted by John99 (U13871221) on Saturday, 26th June 2010permalink

    This posting has been hidden during moderation because it broke the House Rules in some way.

    complain

    This is a reply to this message.

  • Message 208. Posted by John99 (U13871221) on Saturday, 26th June 2010permalink

    I assume it has been a long day for the moderators and decisions are beng made quickly without due consideration., no doubt my post will re-appear.

    if not
    What house rules did I break ?
    If you do not reinstate the message please take this (and my email reply) to be a formal complaint.

    complain

    This is a reply to this message.

  • Message 209. Posted by John99 (U13871221) on Saturday, 26th June 2010permalink

    The missing post without the link that apparently caused the problem

    Sue
    Typical of the problems reported in this thread.

    Some of these problems are hard for the BBC to track down. They affect only a few users (out of the millions of iPlayer users).
    The problem is likely to be with on part of the network affecting only certain locations and ISPs.

    Send of a contact form & give full details in the thread we are in now; including your location & ISPfor more information about my suggestions see: www.bbc.co.uk/dna/mb...

    It will probably help if you can provide the edge server IP Address as requested by Alan from the BBC in his message #10 (www.bbc.co.uk/dna/mb... ) above.

    [ Go to **the moderators block this so go to the message where the BBC themselves posted this**immediately after the problem radio stream has been tried]

    complain

    This is a reply to this message.

  • Message 210. Posted by rogerasnieres (U14533641) on Saturday, 26th June 2010permalink

    I have been receiving the Insufficient Bandwidth for the last few days for Radio 4 only - I have checked the bandwidth which is fine, I have tried different browsers, and it is the same. I can receive all other BBC radio stations I've tried. Is there anything I can do to solve it? It is very strange to be without Radio 4 as a constant companion!!

    I am in France, using XP with Google Chrome
    Thanks for any suggestions

    complain

    This is a reply to this message.

  • Message 211. Posted by John99 (U13871221) on Sunday, 27th June 2010permalink

    You could read my message above and follow the suggestions.. The BBC did recently fix similar problems, as mentioned in the thread above where you have posted. see message #202

    Otherwise you will have to hope someone else reports the problem.

    complain

    This is a reply to this message.

  • Message 212. Posted by Hommedesbois (U14533827) on Sunday, 27th June 2010permalink

    I have emailed today with my information on the subject of Insufficient Bandwidth. Radio 4 only.

    France,
    ISP is SFR
    Firefox
    Ubuntu or LinuxMint

    Ubuntu has the new iPlayer, Linuxmint has not been updated.
    Neither works, the old one sometimes did.

    Clive Warren

    complain

    This is a reply to this message.

  • Message 213. Posted by John99 (U13871221) on Sunday, 27th June 2010permalink

    The edge server info from the ident is probably the vital extra information that helps the BBC fix these problems; but at least you have given the ISP.

    I hope the problem gets fixed now. (And that you do not just get a standard reply telling you to clear the cache and enable javascript)

    complain

    This is a reply to this message.

  • Message 214. Posted by stolzy (U14053126) on Monday, 28th June 2010permalink

    I think the BBC are restricting access to R4 from overseas IP addresses.

    I now always get an 'insufficient bandwidth' message if I try to get R4 from France.

    if I try via a UK VPN service (same computer, same ISP) I get connection immediatly - doesn't sound like a network problem to me

    complain

    This is a reply to this message.

  • Message 215. Posted by John99 (U13871221) on Monday, 28th June 2010permalink

    Overseas users get different streas, and sometimes do not get certain programmes, as someone remarked recently when Radio 2 was stoped for overseas listners.

    If you use UK VPN then you get UK streams, thes will have any problems fixed faster than problems affecting overseas users. Problems similar to the one you are experiencing are usually explained as edge server problems and stuck streams, the BBC recently fixed and commented on one such problem see message 201 & 202 above.

    The fix happened after users sent off contact forms and posted details in the thread.

    Some of the problems may be due to the BBC resources getting stretched, they already give overseas users lower bandwidth options than uk users.
    What I find annoying is that the reporting system does not seem to work well & I suspect the BBC ignores most reports.

    I suppose if you use iPlayer TV in France you will be reluctant to use a contact form yourself! (www.bbc.co.uk/dna/mb... )

    complain

    This is a reply to this message.

  • Message 216. Posted by Sue (U14507677) on Monday, 28th June 2010permalink

    Now there's an interesting idea! I'm in France as well and can now only get Radio 4 on LW - which was the case in the radio only days. I was hoping I wouldn't have to listen to the cricket again ... I really would like to know what's going on. Does no-one from the BBC ever look at these messages and reply?

    complain

    This is a reply to this message.

  • Message 217. Posted by Andrew H (U14472361) on Monday, 28th June 2010permalink

    Hi All,

    The current problem affecting some users that I commented on last Friday (reported initially by Tony B and ileyshon) has still not been fixed. Unfortunately, there appears to have been some confusion over at Akamai, who thought they'd resolved the fault - but they haven't.

    I've given our Ops team details to go back to them with today, which should give them enough information to get the fault resolved.

    Apologies for the delay.

    Andrew

    complain

    This is a reply to this message.

  • Message 218. Posted by Molly (U14536226) on Monday, 28th June 2010permalink

    I have had this problem for at least a week and have it right now.. While I can listen to Radio 1, 2 etc when I choose Radio 4 Live I get insufficient bandwidth. I am in Paris.

    complain

    This is a reply to this message.

  • Message 219. Posted by JanePhillips2 (U14536404) on Monday, 28th June 2010permalink

    I too have received the 'insufficient bandwidth' message. In the past month there has been one problem after another. First 'listen live' went awol, then problems with 'listen again', not no listening at all! Please sort it quickly - I need Radio 4 !!!!

    complain

    This is a reply to this message.

  • Message 220. Posted by ngllgn (U14536459) on Monday, 28th June 2010permalink

    I can access BBC Radio 3 perfectly on iPlayer
    I cannot access BCC Radio 4 at all on iPlayer, although I used to be able to until recently. The Radio 4 page listen now screen loads, and then either I'm told that I don't have enough bandwidth (which I certainly do) or the Radio 4 iPlayer loads but simply does not play.

    I am in Spain and have the following set-up which has worked perfectly until now:

    G5 iMac
    OS X (Tiger 10.4.11)
    Safari 4.0.5
    Firefox 3.0.3
    Real Player 12.0.0 SP for Mac

    Please note that I had the same problem trying to stream Radio 4 with an earlier version of Real Player

    complain

    This is a reply to this message.

  • Message 221. Posted by ngllgn (U14536459) on Monday, 28th June 2010permalink

    Sorry. Forgot to include this information in my previous e-mail

    MY IP:
    89.129.39.242

    Stream that fails:
    www.bbc.co.uk/iplaye...

    complain

    This is a reply to this message.

  • Message 222. Posted by Ex-Pat (U14536638) on Monday, 28th June 2010permalink

    I am a online listener in the USA. Starting on June 20th I was no longer able to receive BBC4 late at night. I get the insufficient bandwidth message. However, during the daytime and early evening, I can receive BBC 4 with no problem. Any suggestions or anyone else experiencing this problem?

    complain

    This is a reply to this message.

  • Message 223. Posted by Andrew H (U14472361) on Monday, 28th June 2010permalink

    Tony B, ileyshon, Molly,

    Akamai have removed the two edge nodes you reported from service as a temporary workaround until they pinpoint the fault. Can you confirm that you can stream Radio 4 again now?

    Thanks,

    Andrew

    complain

    This is a reply to this message.

  • Message 224. Posted by mrsjones (U14536755) on Monday, 28th June 2010permalink

    HI,
    I'm getting the same bandwidth message,often, today I can't connect at all,Is it possible to have too high a bandwidth? Why does the speed test go up into the red.

    complain

    This is a reply to this message.

  • Message 225. Posted by Janaru (U12763248) on Monday, 28th June 2010permalink

    Thanks for responding, Andrew. It's comforting to know someone is actually trying to fix this problem. Sometimes it can get pretty frustrating when we don't hear anything.

    I reported a problem over the weekend on server:

    cougar/9.01.01.5001

    It's been better today.

    Jan

    complain

    This is a reply to this message.

  • Message 226. Posted by Andrew H (U14472361) on Tuesday, 29th June 2010permalink

    Hi All,

    Last night Akamai found and fixed the problematic intermediate node that was causing this latest spate of issues. I have checked and can see that the two edge nodes that were previously experiencing problems are now working OK.

    Please let us know (ideally via the contact form) if you experience any further problems.

    Thanks,

    Andrew

    complain

    This is a reply to this message.

  • Message 227. Posted by IL (U7764824) on Tuesday, 29th June 2010permalink

    Hello,
    Yes - I was in fact coming to the message board to post that R4FM is now available on my corporate network in Rome (I'm playing from Listen Live from the R4 homepage).
    Many thanks!
    Isobel

    complain

    This is a reply to this message.

  • Message 228. Posted by Janaru (U12763248) on Tuesday, 29th June 2010permalink

    Mine is better today, too (so far).

    Thanks Andrew smiley - smiley

    complain

    This is a reply to this message.

  • Message 229. Posted by Florida (U14539325) on Wednesday, 30th June 2010permalink

    This problem started for me yesterday (29-06-10). It began with "Enable Javascript" so I cleared the cache. Then I got the "Insufficient Bandwidth" message. Sometimes no error message - just no sound. I then used my UK university IP address to try with exactly the same setup as if I were in the UK. It then worked fine, no problem. Is this a DRM issue? I am running Windows XP Professional and there have been a flurry of Security updates over the last few days. The appearance of this problem may also be related to that.

    complain

    This is a reply to this message.

  • Message 230. Posted by John99 (U13871221) on Wednesday, 30th June 2010permalink

    The material may often be the same and the UK low bandwidth is the same as the standard overseas Listen Live bandwidth.
    BUT the streams are different and , I understand, likely to come from a different edge server.

    If you use a VPN from a UK university you will get the UK streams, if you use an IP overseas you will get the overseas streams.

    Security updates, or the settings changes to security software or browsers associated with the updates can sometimes cause problems. IF however it is only one iPlayer radio station that is affected and the others are all ok it is most likely a problem with the BBC, or the BBC partners eg Akamai.

    So more info please
    - Location?
    - URL of stream or programme causing problems
    - confirmation other iPlayer streams work, give a similar example with URL
    - ISP
    - and if you can figure it out the IPA of the edge server, (from the ident read BBC post #10 above ie www.bbc.co.uk/dna/mb... probably info from :cp34973.live.edgefcs... )

    My suggestions on action: [Unsuitable/Broken URL removed by Moderator]
    which is basically to give details in this thread and also send off a contact form.

    complain

    This is a reply to this message.

  • Message 231. Posted by John99 (U13871221) on Wednesday, 30th June 2010permalink

    @ Andrew H (BBC staff)

    I have just noticed your message #104 in this thread has been removed by the moderators.

    The mods removed one of my messages recently, and also rather surprisingly moderated Alan Ogilvie's (BBC staff with his own BBC blogs) post in this thread, (www.bbc.co.uk/dna/mb... ) although the link was later reinstated, after he had a chat ( www.bbc.co.uk/dna/mb... msg #38) with them.

    Assuming the moderated message was relevant maybe you need to speak to the mods. At the same time maybe you could ask them to review some of the other action they have taken, and let users know what is and is not allowed.

    The BBC is making it difficult for users to communicate with the BBC !!.
    Comments are restricted now to 350 characters, on contact forms now as you know and information in threads keeps being removed by moderators.

    John (NOT bbc)

    complain

    This is a reply to this message.

  • Message 232. Posted by Janaru (U12763248) on Wednesday, 30th June 2010permalink

    Having problems for the last half-hour with...

    Server: cougar/9.01.01.5001

    Well, I thought it was fixed smiley - sadface

    Sending in a form, yet again!

    complain

    This is a reply to this message.

  • Message 233. Posted by Tony B (U14531294) on Thursday, 1st July 2010permalink

    Hi Andrew,
    The R4 Live feed, here in Rome, has been working normally for the past two days. Many thanks for helping resolve this problem.
    Tony

    complain

    This is a reply to this message.

  • Message 234. Posted by John99 (U13871221) on Thursday, 1st July 2010permalink

    I guess in your case problem is with the Windows streams ( www.bbc.co.uk/dna/mb... )

    Are you getting any responses to your repeated contact forms.
    ( or do I get the idea the BBC is probably ignoring them) If you feel they are being ignored and would like a reply it may be time to try the complaint option of contact form, because the BBC does try to reply to them. (www.bbc.co.uk/compla... )

    You may then get a reply saying either
    - the information has been passed on to the technical staff
    - or you may get a standard reply indicating your information about the server was probably consigned to the virtual waste bin.

    complain

    This is a reply to this message.

  • Message 235. Posted by Janaru (U12763248) on Thursday, 1st July 2010permalink

    I haven't received any response to contact forms, which is very frustrating because I can't be certain they've even received the complaint.

    Usually, when I send them in, I'm having trouble with the websites too, and have to try a few times to get each page to go through.

    I do receive a confirmation page at the end of the process saying that the form has been sent and I will receive a response, so I assume they're getting them.

    I will definitely use the complaint form.

    Thanks John smiley - smiley

    complain

    This is a reply to this message.

  • Message 236. Posted by Florida (U14539325) on Thursday, 1st July 2010permalink

    Location: NE Florida
    Edge Server IP as per your instructions 184.84.220.133
    ISP Comcast
    URL of stream causing problem www.bbc.co.uk/iplaye...
    Other streams work (eg the ones on my Internet Radio) hard to be more specific than that.
    Fault disappeared briefly yesterday evening but has returned today (1 July 2010).
    Thanks for your efforts.

    complain

    This is a reply to this message.

  • Message 237. Posted by Florida (U14539325) on Saturday, 3rd July 2010permalink

    Update: 03 July 2010. Problem continues unabated. Just tried a Netbook with WIndows 7 and Chrome. All BBC Radio streams except Radio 4 are working. Please can we have a R4 stream that works? If all the others are working why not R4? This is very frustrating! It works on my Internet Radio!

    complain

    This is a reply to this message.

  • Message 238. Posted by John99 (U13871221) on Saturday, 3rd July 2010permalink

    @Florida (msg #229, 236. 237)

    Sorry if I am being repetitive but did you follow the BBC advice to send off a contact form see: iplayerhelp.external...
    & my messages including msg# 43, ... #209, 215, 230, 234 AND BBC reminder #226
    (my suggestions correct smiley - smiley link : www.bbc.co.uk/dna/mb... )

    I have recently sent of a complaint myself to the BBC and would be interested to know if you did send off a contact form, and if so
    - on what date ?
    - and was there any BBC response ?
    - when and giving what advice or information?

    I am hoping the BBC will look again at how these reports are being handled and whether the information is getting passed on to the technical people or just binned by agents not understanding what is being explained in a 350 character comment.

    John

    complain

    This is a reply to this message.

  • Message 239. Posted by MiaKria (U14543002) on Sunday, 4th July 2010permalink

    I started getting the "Insufficient Bandwith" message on July 1st when trying to listen to Radio 1 from Stockholm, Sweden. I've sent you an e-mail with my IP addresses a requested in messages below (check you inbox for e-mail from Christina Moisiola).

    I am able to listen to Radio 1 Extra with no problem.

    Thanks

    complain

    This is a reply to this message.

  • Message 240. Posted by csfriel (U14290581) on Sunday, 4th July 2010permalink

    Similar problems here (Ireland) with other stations playing but intermittent to no R4. Submitted a contact form last week.
    OK, I can listen with WMP, but it's not a user-friendly interface and I haven't found a way of saving R4 so that it opens each time.
    Like everyone else, I know it's NOT a bandwidth problem.

    complain

    This is a reply to this message.

  • Message 241. Posted by Florida (U14539325) on Sunday, 4th July 2010permalink

    Please don't apologize, I appreciate the interest and advice. Foolish thing that I am, I thought someone from BBC Tech Support might read my posts and, as I am somewhat pushed for time, hoped that the reports would be sufficient. Silly me. Anyway, that was why I did not use the report form. Sorry about that.

    The latest news for July 4th (happy holidays) is that it has been WORKING all day so far. Horray! Poor Sid Perks! Will report back if it goes down again.

    Once again, many thanks.

    complain

    This is a reply to this message.

  • Message 242. Posted by genevievepink (U14543777) on Monday, 5th July 2010permalink

    All radio stations except 6music playing fine, but I listen to 6music all I get is insufficient bandwidth since Saturday 3rd July 2010 previuosly everything fine and nothing has changed with my provider or computer. The play again facility works but I want to listen live

    complain

    This is a reply to this message.

  • Message 243. Posted by Florida (U14539325) on Monday, 5th July 2010permalink

    This is very strange. Sometimes the stream works, sometimes it doesn't. For NE Florida it was down yesterday evening, was up this morning, and down again this afternoon. Go figure!

    For those who have a Reciva account (or station.Penbex.com.tw) their links are working fine for delivery of R4 to overseas IP addresses. So a work-around until this pesky issue is resolved is just to put the Reciva link to playing R4 as a shortcut on the desktop. Bingo - problem 'sort-of' solved until the BBC Techs chase it down.

    complain

    This is a reply to this message.

  • Message 244. Posted by Janaru (U12763248) on Monday, 5th July 2010permalink

    Hey Florida, this is California here...I've been experiencing this exact same thing since February.

    Currently the server is...

    Cougar/9.01.01.5001(Previously it was an Apache server)

    I'd be interested to know if you are on the same server.

    Hope you had a great Independence Day smiley - smiley

    complain

    This is a reply to this message.

  • Message 245. Posted by David (U14544102) on Monday, 5th July 2010permalink

    Me too! I'm getting the 'inadequate broadband' msg! Please email me with the solution.
    Thanks

    complain

    This is a reply to this message.

  • Message 246. Posted by David (U14544102) on Monday, 5th July 2010permalink

    If you'd be so kind as to let me know how to find the server name etc. I'd be happy to post. I'm in SE Florida. Happy Hol!

    complain

    This is a reply to this message.

  • Message 247. Posted by David (U14544102) on Monday, 5th July 2010permalink

    I'm now getting this 'insufficient bandwidth' msg here in South Florida

    complain

    This is a reply to this message.

  • Message 248. Posted by John99 (U13871221) on Monday, 5th July 2010permalink

    @ csfriel
    I am not able to post link to R4 windows stream as they differ depending on whether you are overseas or not, and mods maybe likely to remove whichever link I post.
    The links for Windows Streams can be found at: iplayerhelp.external...
    Where you should see the appropriate link.

    A BBC post about the different link types can be seen also: www.bbc.co.uk/dna/mb...
    (BBC posts tend to reappear if mods hide them or remove links)

    I can listen with WMP, but it's not a user-friendly interface and I haven't found a way of saving R4 so that it opens each time.

    We do not know your setup, but as you are using windows streams as an alternative assume it could be a windows computer.

    If so try one of these methods
    - bookmark
    the stream in your browser, and have the browser open WindowsMediaPlayer tab/window.
    - shortcut
    from desktop to open either browser or Windows media player
    - playlist
    try windows help or a web search, there are a few ways to use and setup playlists

    If instead of using Listen Live, you are interested in Listen Again, you may find some third party sites of interest.

    Submitted a contact form last week.

    If I remember correctly BBC aims to respond to contact forms within 10 days, but does not answer all contacts, if it is a repeated problem and an answer is required you may need to consider whether it is worth using the complaint option, as I understand the BBC always tries to respond to the complaint contact forms.

    John

    complain

    This is a reply to this message.

  • Message 249. Posted by John99 (U13871221) on Monday, 5th July 2010permalink

    Hi David,

    If you'd be so kind as to let me know how to find the server name etc. I'd be happy to post. I'm in SE Florida.


    If you are using a computer and iPlayer FlashPlayer streams see message #209 & message #10 above.

    Information that could be useful:

    What are you using, is it a computer ?
    Are you using default iPlayer streams or the Windows streams ?
    What URL are you using ?
    Who is your ISP ?
    If it is an Internet Radio what make and who provides the streams ?

    John

    complain

    This is a reply to this message.

  • Message 250. Posted by Andrew H (U14472361) on Tuesday, 6th July 2010permalink

    John99,

    Thanks for pointing that out. I've e-mailed the moderators.

    For reference, the URL you need to hit to get the right edge server actually depends on the stream you're listening to. Sometimes different streams hit the same edge server, but not always.

    Below is a list of URL's to determine which edge server you're connected to, for reference:

    Radio 1: cp60693.live.edgefcs...
    Radio 2: cp60694.live.edgefcs...
    Radio 3: cp60695.live.edgefcs...
    Radio 4 (FM): cp60697.live.edgefcs...
    Radio 4 (LW): cp61421.live.edgefcs...
    Radio 5live: cp60700.live.edgefcs...
    Radio 5live Sports Extra: cp60707.live.edgefcs...
    Radio 1Xtra: cp60706.live.edgefcs...
    Radio 6Music: cp60704.live.edgefcs...
    Radio 7: cp60705.live.edgefcs...
    Asian Network: cp60732.live.edgefcs...

    But please note that users experiencing problems should use the contact form, rather than just posting on here - since you're not guaranteed a response through this board.

    Note to moderators: The IP addresses returned by the above URL's are NOT the IP address of the end user, they're the IP of the Akamai Edge Node so there is no data protection issue.

    Andrew

    complain

    This is a reply to this message.

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.