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Insufficient Broadband Width

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  • Message 101. Posted by Lysistrata (U14287363) on Wednesday, 13th January 2010permalink

    Strangely, now working beautifully again in Greece - 8.25 am uk time. After not working since I tried from 7.00 am (uk time).
    Did someone arrive at work and throw a switch?

    complain

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  • Message 102. Posted by John99 (U13871221) on Wednesday, 13th January 2010permalink

    @ Lysistrata msg 101
    Hopefully the bbc is working on something and/or in communication with ISP s .
    Situation has obviously improved for some users, and although we will never know how many people are or were affected, this thread has past the 100 rereplies mark, which is unusual on this messageboard.

    _ Message Board Bug _ "This is a reply to this message. " _ incorrect linking _
    Seems to have a bug in the messageboard, probably on longer threads. The field shown at the bottom of the messages, when used is returning to the top of the thread, instead of returning to the message that was actually replied to.

    complain

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  • Message 103. Posted by Steve_Worp (U14275060) on Wednesday, 13th January 2010permalink

    Same experience here - It was working all yesterday then sometime in the early hours of this morning back came the same old message - and it's still there - "insufficient bandwidth ...." and its still not available.

    complain

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  • Message 104. Posted by John99 (U13871221) on Wednesday, 13th January 2010permalink

    Hi Steve @msg 103

    Have you tried stopping and restarting the browser after midnight or after the 'early hours' problem.

    The reason I ask is because of the 'midnight problem,' mentioned in a very recent faq and message #82 & 79 of this thread.

    You could even try turning the router on and off as well I suppose, that should ensure everything resets (may even allocate you a new dynamic IP Address - wonder if that has any bearing on anything).

    Clutching at straws maybe but lacking better advice worth a try ?

    John

    complain

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  • Message 105. Posted by Steve_Worp (U14275060) on Wednesday, 13th January 2010permalink

    My system was rebooted a couple of times over night and this morning - I sent a complaint again just now -iPlayer - Complaint [T2010011300F1S060]
    Maybe it is to do with the date - We have a problem here in Germany right now where some Chip and pin cards are unable to be read by the cash machines because the date 2010 is being misread

    complain

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  • Message 106. Posted by John99 (U13871221) on Wednesday, 13th January 2010permalink

    Conspiracy theorists would love that if something similar is impacting iPlayer use, because it may relate to a y2k bug www.computerweekly.c...

    complain

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  • Message 107. Posted by Steve_Worp (U14275060) on Wednesday, 13th January 2010permalink

    I doubt it though as the problem started before the end of the year - In the middle of December 2009

    complain

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  • Message 108. Posted by bbsleepy (U14296277) on Wednesday, 13th January 2010permalink

    Since end of December have been travelling abroad, in Europe. No live listening to Radio4.
    CONSISTENTLY - nothing to do with caches and routers and dates and ISPs... and no change yesterday or today.
    All other BBC networks PERFECTLY OK live. Tested them every day.

    complain

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  • Message 109. Posted by John99 (U13871221) on Wednesday, 13th January 2010permalink

    smiley - winkeye I doubt it too, but as there is such a bug maybe cookies due to expire in 2010 started to be created by iPlayer in December 2009. It appears the bug hit not only your German Credit Cards but other computer systems also:www.theregister.co.u... including spam filters and possibly security software.

    Of course security software problems are more likely to prevent iPlayer streaming entirely, rather than cause the insufficient bandwidth problem. The insufficient bandwidth is I guess most likely either the ISP or a server problem. (I am not sure anyone has said they have challenged their ISP about this and got a reply.)

    As long as the BBC has a faq saying they are investigating the ball is in their court.

    complain

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  • Message 110. Posted by John99 (U13871221) on Wednesday, 13th January 2010permalink

    _ midnight problem _ 9as mentioned in recent messages in this thread)
    BBC now seem to have removed the faq about this.

    And BBC has posted that that problem is hopefully now resolved: www.bbc.co.uk/dna/mb...

    John

    complain

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  • Message 111. Posted by Jon iPlayer Host (U8557168) on Wednesday, 13th January 2010permalink

    Hi,

    Try clearing your cache then trying again

    iplayerhelp.external...

    Jonathan

    This is a reply to this message.

  • Message 112. Posted by Steve_Worp (U14275060) on Wednesday, 13th January 2010permalink

    Sorry but...been there, done that - that was one of the first ideas that John99 gave us
    I/we don't understand why it should have been ok yesterday and now nothing excdept the ritual bandwidth message

    complain

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  • Message 113. Posted by peta (U14282528) on Wednesday, 13th January 2010permalink

    Hi John and company,

    This is still not fixed in Northern Spain. I have five tickets in and had no reply to the last two [T2010011202EWS060]. I have checked with people living in my region), they all have the same problem (that makes a minimum of 100,000 people cut off on this network). I have tested it on two computers on my local network, and three installs on one computer, and four browsers. Windows etc.

    I have done all the clear cache, switch on and of the modem etc. Most people these days are behind a NAT device, which means as far as the BBC are concerned we are all behind the same IP address, so not much hope of getting a new IP address this way, and if you're not behind a NAT device, then you most likely have a sticky IP address which is unlikely to change that often.

    It worked yesterday for most of the day, for the first time since 23rd Dec. This is very sad.

    It would appear to be trying to connect with read node2.bbcimg.co.uk

    I am listening on RealAudio stream which is apparently going to be switch off soon. I believe that this switch off is premature, and ill advised. If you agree, please sign the petition asking that the BCC retain the realaudio live radio, in the same way as they maintain LW and FM. Sign the petition here, it seems that you never know when it is going to be needed.

    petitions.number10.g...

    complain

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  • Message 114. Posted by Lysistrata (U14287363) on Wednesday, 13th January 2010permalink

    Still not working in Greece since 10.30 am – now 1.15pm uk time Wed 13 Jan.

    Jonathan – I have cleared cache and rebooted and performed computer clean-up, more times than I care to mention, several times every day from 24th December onwards, and again just now, 3rd time today. Still no joy but I do have a whistle-clean pc.

    For other posters’ info – I sent the following comment successfully earlier this morning and had an acknowledgement. Didn’t make it another “Complaint” – I think they prob have enough of those to be going on with.

    "COMMENT:BBC iPlayer [T2010011001LTS010Z7375823] 13/01/10
    Re: Complaint [T201001130097S060]

    Just to keep you posted on “insufficient bandwidth” availability of R4ListenLive outside uk – Greece in my case – in case the timings actually help.
    Yesterday 12th January it worked wonderfully all day (for the first time) and until I closed at @ 10.30pm uk time.
    This morning 13th January it didn’t work at all from 7.00 am uk time until 8.25 am uk time, when it started working well again.
    Worked all through this morning until around 10.30 am uk time when it suddenly stopped again.
    I am regularly rebooting and clearing cache at this end, btw."

    complain

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  • Message 115. Posted by crm114 (U14295549) on Wednesday, 13th January 2010permalink

    Germany 16:10 CET
    Problem not resolved here despite the claim in FAQ

    Ref [T2010011302FAS060]‏

    complain

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  • Message 116. Posted by bbsleepy (U14296277) on Wednesday, 13th January 2010permalink

    Complaint form submitted as follows: (complaint went through fine, except it wouldn't give me time to write the message, and made me retype message).

    Despite claim in FAQ , listen live is STILL NOT working abroad.
    16.30 European time Wednesday.Jan 13th

    complain

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  • Message 117. Posted by peta (U14282528) on Wednesday, 13th January 2010permalink

    16.32 CET iplayer just loaded in firefox... I thought I was going mad.. I left it open reading node2.bbcimg.co.uk .. I was listening to Real player stream, then I had little sir echo of iPlayer running.

    w00t let us hope that this is the last time it goes off... please lord.

    thank you BBC for your hard work fixing this.. I might add that it has been off for 22 hours and 25 minutes approx. Since it temporarily came back on for a few hours yesterday.

    I'll keep you posted folks.

    complain

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  • Message 118. Posted by RobCameron (U14285007) on Wednesday, 13th January 2010permalink

    Greetings - Radio 4 is still not working here in Bonn, Germany (nor has it been at any time I have tried since Christmas. All other live radio streams are working fine. I have masses bandwidth (and tested on the thingimijig). Cleared cache. Back to the World Wervice then...

    complain

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  • Message 119. Posted by peta (U14282528) on Wednesday, 13th January 2010permalink

    Oh Woe is me.. it has stopped working again. Came up with a 'This content does not appear to be working" or something like that.

    restart everything and start again.. 'insufficient band width etc"

    Some time during Pm probs about 5:30pm GMT

    complain

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  • Message 120. Posted by askjacqui (U14287349) on Wednesday, 13th January 2010permalink

    after having our hopes raised yesterday, they have been dashed again today, no reception in Brussels, 19:09 local time.

    come on Beeb, you must know where the fault lies....

    complain

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  • Message 121. Posted by Tom Wellesley (U14297349) on Wednesday, 13th January 2010permalink

    I sometimes experience that problem because of my temperamental internet connection.

    complain

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  • Message 122. Posted by peta (U14282528) on Wednesday, 13th January 2010permalink

    Yay... come on auntie.. I am beginning to take this personal like!

    LoL

    seriously, this can only be a problem at the bbc end... how ever, I have a cuerpo of people ready to start proceeding from this end.. i.e. I have established beyond a reasonable doubt that 100,000s of people in my region can not connect to the BBC... So, if it is not the BBC's fault, we are making a push from this end to find out why euskaltel and not telefonica has this problem.

    God speed the ploughman, hopefully auntie will get this sorted, I would have thought a quick phone call from the BBC to Euskaltel would VERY QUICKLY resolve the problem, but if we the low life listeners have to do it, well, makes for a better story it has to be said.

    I love you BBC please get it sorted out for us, the underdogs. I really don't have time for this, but I wil make time as required.

    Thanks

    complain

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  • Message 123. Posted by Steve_Worp (U14275060) on Wednesday, 13th January 2010permalink

    The FAQ has been revised :
    "Why do I get the message insufficient bandwidth when trying to listen to BBC Radio 4 outside the UK?

    We are aware that some users are having problems receiving BBC Radio 4 outside the UK. When trying to access this radio service users are seeing a message, which states insufficient bandwidth. This problem is under active investigation and we hope to resolve the problem as quickly as possible. "

    complain

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  • Message 124. Posted by Steve_Worp (U14275060) on Wednesday, 13th January 2010permalink

    If it helps anyone - I am able to receive Radio4 live stream in Germany (near Bremen)

    complain

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  • Message 125. Posted by Steve_Worp (U14275060) on Thursday, 14th January 2010permalink

    I was an optimist - Checked again about 1:30 am local time - same old familiar message!!!

    complain

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  • Message 126. Posted by crm114 (U14295549) on Thursday, 14th January 2010permalink

    Its now working also in Stuttgart since 23:30 yesterday.

    complain

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  • Message 127. Posted by Elli (U14274250) on Thursday, 14th January 2010permalink

    Working all day yesterday until the evening in Finland - not working at all today either on my lap top at home or my computer at work - this coming and going is very frustrating

    Should we keep on sending complaints when it goes off?
    Will that help the BBC find out what is happening?

    Elli

    complain

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  • Message 128. Posted by Steve_Worp (U14275060) on Thursday, 14th January 2010permalink

    Just to say that at 5 before 10 local time Germany its back up and working.
    I dont know if it helps anyone - looking to solve the problem - if there are continuous updates about whether its on or off. - Probably not.

    complain

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  • Message 129. Posted by John99 (U13871221) on Thursday, 14th January 2010permalink

    @ steve msg128,

    I dont know if it helps anyone

    Certainly helps show that problem is sometimes intermittent not continuous. Individual users may not be aware of this, and apparently get differing results maybe due to location or ISP, as demonstrated by posts like yours.

    The BBC does seem from both their comments and the faq changes to be having difficulty determining the exact nature of the problem.

    Who knows what data BBC have, they will know numbers of individual users, and data is automatically posted back by iPlayer, but does that differentiate the successful from unsuccesfull attempts of users,

    complain

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  • Message 130. Posted by John99 (U13871221) on Thursday, 14th January 2010permalink

    @ BBC & Jonathan iPlayer Host

    Any updates Jonathan iPlayer host, Alan Ogilvie or any other BBC staff.
    The faq changed from under investigation to resolved and back again, and you Jonathan commented on investigation not being able to replicate problems.

    @ Eli
    Thanks for the original post in this thread. Clearly you have generated a lot of interest, and others are having similar problems.

    John

    complain

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  • Message 131. Posted by Steve_Worp (U14275060) on Thursday, 14th January 2010permalink

    Well that being the case I can tell you that its gone again.

    complain

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  • Message 132. Posted by John99 (U13871221) on Thursday, 14th January 2010permalink

    Hi Peta,

    Is your research showing a pattern in Spain where one ISP predominantly has problems and another tends to not have problems with Radio 4 live stream.

    How strong is the pattern 100% ? and do you notice any difference depending on package type. (Assumming providers have differring packages at different price points and mythical maximum available bandwidths)

    message# 18
    "On EuskalTel I can not get radio 4 on any computer on my network.
    On a neighbour's computer Telefonica broadband, it works fine."

    message# 24
    "My first thought was that the service provider has throttled the stream..."

    message# 122
    "So, if it is not the BBC's fault, we are making a push from this end to find out why euskaltel and not telefonica has this problem."

    If a local Spanish provider is

    - NOT traffic managing in a way that could affects BBC iPlayer Radio streams:
    I am sure they would be more than happy to confirm that in writing / e-mail.

    - unable to provide the Radio stream reliably:
    I imagine they must have the technology to almost instantly & decisivley identify the source of the problem, and then if it is a problem outside their control/management it will be in their own interest to say where the problem/bottleneck arises.

    As you have said previously the bbc will have a good idea of what is happening, and I would think so will the ISP s

    I suspect the BBC will rarely comment on any individual ISP traffic management policy, but I would think if directly asked whether the BBC servers were able to deliver the necessary bandwidth they would have to give some sort of re-assurance; or admit they give priority to UK users at the expense of overseas users at some times. Pity the usage stats (www.bbc.co.uk/blogs/... )do not give any breakdown re overseas. It should be interesting to see December , Jan & Feb figures in due course.

    I am sure with all your IT expertise you could ask the necessary questions of your own service providers and the BBC.

    complain

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  • Message 133. Posted by Lysistrata (U14287363) on Thursday, 14th January 2010permalink

    Good morning Europe!

    Various notes:

    R4LL currently working this morning in Greece (10.40 uk time). Excellent.

    I am really really pleased that the FAQ relating to our problems was changed back to “under investigation” rather than “resolved”. Thank you BBC.

    I came across another BBC radio blogsite (most of it technically way beyond me but well worth reading) www.bbc.co.uk/blogs/...
    which contains an interesting and possibly relevant comment from Alan Ogilvie on 16th Dec 2009 about changes to BBC radio over the Christmas period (my CAPITAL letters at the end):

    “…it is up to device manufacturers to choose to pickup internet streams, and we hadn't given advice to them because we wouldn't do that until *we* were happy with the service, this was one of the reasons why I posted (to show that we aren't 100% happy with the offering and what some of the issues are - in case anyone wanted to pick them up) - THE MAIN ISSUE SEEMS TO BE THAT THE SPLIT BETWEEN UK AND INTERNATIONAL STREAMING WASN'T OBVIOUS TO PEOPLE PICKING IT UP - SO AN AUSTRIALIAN LISTENER, FOR EXAMPLE, WOULD FAIL TO GET ACCESS TO THE STREAM BUT A UK-BASED SERVICE PROVIDER WOULD ONLY SPOT THAT IF THEY TESTED THIS FROM A NON-UK IP ADDRESS.”

    I and one other person posted yesterday evening on that site about the non-uk R4 problems.

    We’ve acquired another Greek-based poster on one of the threads as well with the same problem, which both cheers me (I’m sane, it’s not just me) and depresses me (problem un/resolved) at the same time.

    Message Board etiquette: I opened a new thread which was a bad idea (I think someone suggested it). I’ll stick to this one, because it has the most responses, and will post giving directions to this one on the other one, and will also monitor and redirect any future responses. If that makes sense. My fault, my responsibility.

    complain

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  • Message 134. Posted by Peter Crossley (U14288890) on Thursday, 14th January 2010permalink

    Again, no R4 connection here in Germany (Kiel) via ISP GMX, on January 14th at 12:20 CET.

    My complaint [T2010011200JCS060] has still not received a reply.

    Must I send a complaint each time the message on insufficient bandwidth appears?

    And why is only R4 affected? All other BBC radio services function perfectly!

    What point is there in adding my complaint to those already in the system, if nothing is done to rectify the problem?

    What's the position in Greece today, Lysistrata? And in Spain, Peta?

    complain

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  • Message 135. Posted by Lysistrata (U14287363) on Thursday, 14th January 2010permalink

    Peter - Greece is working at 11.40 am uk time.

    complain

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  • Message 136. Posted by John99 (U13871221) on Thursday, 14th January 2010permalink

    Hi Peter,

    Must I send a complaint each time the message on insufficient bandwidth appears?


    I think Lysistrata had the right idea, send a complaint and follow up with occasional comments, otherwise as appeared to happen the bbc takes notice, then as presumably comments fall off thinks problem is resolved. The comments probably make slightly less work for the bbc than the complaints.

    As to why R4 should be affected, is it possible there are more overseas users using R4 than other BBC stations, that could make a difference whether problem is with BBC ISP. ( do not think stats published show overseas breakdown by station) and again this threads title is re R$ it 'selects' users with R4 problems.

    R2 very recently had a problem, that even impacted on UK users using low bandwidth (if I recall correctly is R2 overall the most popular station)

    Also I do recall a problem in the UK last year that was specific to R4 possibly even to which link was used.

    John

    complain

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  • Message 137. Posted by John99 (U13871221) on Thursday, 14th January 2010permalink

    @ Lysistrata msg #133
    Glad it is or was working again in Greece, problem is definitely proving intermittent., and may hit users at differing times dependent on who knows what, location or isp ?

    _ BBC Blog _
    _ (see _ "Windows Media - Listen Again - Update"_ www.bbc.co.uk/blogs/... -
    _ & "RealMedia - an update"_ www.bbc.co.uk/blogs/... ) _

    I mentioned the blog in a previous message (#25) and it is discussed in several other threads. As I understand it this will affect the following grooups of users
    - users of RealPlayer which was previously used by iPlayer
    (thus Petas petition, because it is no longer default and will soon be phased out entirely)
    - users of wma streams on windows machines
    (both in UK and overseas, but differing problems due to transitional changes)
    - users of Internet Radio devices
    (because previously available streams will no longer be available, and devices may have problems of compatibility or support)
    - users of third party streams
    (they use BBC streams but, may be using experimental streams now, or may be using RealPlayer streams)

    The changes are still having repercussions that is the reason for the update blog.
    To many users the changes will be relatively transparent other than an improved quality of sound from their standard iPlayer. And of course and increase in bandwidth requirement. (But Peta s petition could be a retrograde step if BBC replaces current FlashPlayer streams with RealPlayer, rather than continuing all present streams [Real Player is capable of lower bandwidth and has, i understand, adaptive technology to downgrade quality & bandwidt even further] )

    _ New Thread_
    That could have been a very good idea. At the time the BBC faq had changed to say problem was resolved & thanking users for their patience.
    It could be that whatever changes the bbc has made or whatever it has influenced could have resulted in improvements.
    it could now be that less users are now having this problem.

    It would be nice to get more feedback from the bbc, but understandably, some issues could be rather sensitive eg if security issues, negotiations with ISP s or financial matters are involved.

    _ link _
    Have you noticed the little link at bottom ov message should display the message that has been replied to. On my system that usually works and did earlier on in this thread, now it always returns to the original post at the top of the thread.

    John

    complain

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  • Message 138. Posted by peta (U14282528) on Thursday, 14th January 2010permalink

    thank you John... I am on it with the ISP here.

    Still not working... tested it periodically over night and this morning.

    We need to keep RealAudio live feed or Radio4 will nolonger be available.. sign the petition

    petitions.number10.g...

    complain

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  • Message 139. Posted by Moglodytes (U14298976) on Thursday, 14th January 2010permalink

    Just to add my three ha'pence worth.

    Radio Four has been on and off, mainly off, here in Southern Germany since just before Christmas. Same experience at home as at work, so it is nothing to do with internetr service providers or local bandwidth. The world service is working fine, but is just not the same.

    Please BBC do your best to fix this. Expats are getting desperate.

    complain

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  • Message 140. Posted by John99 (U13871221) on Thursday, 14th January 2010permalink

    PS (further to message #132)

    Note bbc released more stats for November & December. see www.bbc.co.uk/blogs/... posted this afternoon.

    Just as a reminder of how many users they have, it talks about record numbers at the end of December, exactly when problems first appeared, although I have not yet looked at the downloads.

    complain

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  • Message 141. Posted by Lysistrata (U14287363) on Thursday, 14th January 2010permalink

    On all day in Greece, now off again - 3.45 uk time.
    Have posted a COMMENT letting them know on/off times here.
    iPlayer - Comment [T2010011402CNS060]

    complain

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  • Message 142. Posted by Sarah Ward (U14297214) on Thursday, 14th January 2010permalink

    Working all day today in Greece and now gone off. Just in time for PM which I was looking forward to.

    complain

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  • Message 143. Posted by Lysistrata (U14287363) on Thursday, 14th January 2010permalink

    Hi Sarah
    Kalispera. Sounds like you and I in Greece are having the same problems at the same time. I too was looking forward to PM!
    Can we share basic info?
    I am in central Peloponnese. Broadband with Otenet. Using Windows. Access iPlayer by going to BBC iPlayer website, Radio, Radio 4 and clicking on "On now" top right box, or going to schedule for the day and clicking on "On now" programme.
    Still off at 9.15pm Greek time - 7.15 uk time.
    I think I'm going to Facebook message all my Greek contacts (plus one in Spain) and ask them to test R4 live and send me back the results including the basic info as above.
    HEY, IT'S SUDDENLY STARTED WORKING AGAIN AS I TYPE - 9.25 GREEK TIME, 7.25 UK TIME.
    Weird.

    complain

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  • Message 144. Posted by crm114 (U14295549) on Friday, 15th January 2010permalink

    Stuttgart KabelBW

    14 Jan 07:00 CET ===> 18:00 CET working OK all day
    23:30 CET no bandwidth
    15 Jan 07:00 CET no bandwidth
    10:25 CET now working

    complain

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  • Message 145. Posted by Lysistrata (U14287363) on Friday, 15th January 2010permalink

    Greece - not working all morning so far - 9.32 uk time.

    complain

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  • Message 146. Posted by Sarah Ward (U14297214) on Friday, 15th January 2010permalink

    Hi Lysistrata

    I am in Athens and use OTE. I usually stream through the radio 4 website and click "listen live". As per my previosu post I can listen to all other BBC radio stations this way and Greek ones too. Not sure when the problem started here as I was in the UK over Christmas but from 3 Jan when I got back there have been problems.
    Btw it has been off all mornign but has just come back on for me 9.51 UK time. So have missed all of the live news but in time for the end of Book of the Week!

    complain

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  • Message 147. Posted by John99 (U13871221) on Friday, 15th January 2010permalink

    I wonder if the problem now affects less users.
    Is the problem now as expected for normal traffic shaping and low bandwidth in peak periods (either local time/area peak or R4 peak)

    Are most users being affected using free or low bandwidth, (or even dialup) services of the type that may be expected to suffer at peak periods.
    I must day I do find it odd that it is only R4 live, and even that relatively low bandwidth audio is affected at all. Try R2 live occasionally to confirm that still streams ok whilst R4 live has stopped.

    @ Peta
    Are you still finding distinct differences dependent on ISP.
    @ Lysistrata
    I can not remember, did you say what the advertised bandwidth is of your connection, are you normally able to stream video.

    complain

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  • Message 148. Posted by Steve_Worp (U14275060) on Friday, 15th January 2010permalink

    Hi From Germany - Radio 4 Live has been going well since about 9:30 local time - Last night it was unavailable at around 1:30 in the morning - Its now 12:30 local time

    complain

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  • Message 149. Posted by bbsleepy (U14296277) on Friday, 15th January 2010permalink

    Hi also from Germany
    Not working now 12.30 local time. WAS OK last night at 1.30 in the morning.

    complain

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  • Message 150. Posted by Steve_Worp (U14275060) on Friday, 15th January 2010permalink

    Thats interesting bacause as I read the last message that it was not working in Germany - I was still listening to it in Germany - so I closed the player and tried to reconnect - which I now cannot do - Insufficient bandwidth!!

    complain

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