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Is There A Problem With I/Player No Service Since Mon Nov 16th.

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  • Message 1. Posted by D Smith (U14220570) on Tuesday, 17th November 2009permalink

    I have not been able to access i/player streaming or play again since last week. I get to the play screen then just see a circle of dots going around and around. I have enabled script, I have downloaded latest flash, I have downloaded latest Java, I have cleared out Java cache, temp int files, cookies etc. I have PC with XP windows. Please help.

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  • Message 2. Posted by Geraldine (U14101315) on Wednesday, 18th November 2009permalink

    Hi - I cannot solve your problem but we have been unable to play BBC Radio 2 over the internet since yesterday (17 Nov) - we live in Mexico and have relied on BBC Radio for over five years - surely the BBC can sort this out please! Like you I have downloaded everything bar the kitchen sink!

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  • Message 3. Posted by John99 (U13871221) on Wednesday, 18th November 2009permalink

    Hi DSmith & Geraldine,
    It always helps if, when posting in this section you give full info requested ie:

    If you do discuss technical problems, other users typically find the following information useful:

    - The programme name, broadcast station, time and date and BBC iPlayer URL
    - Your browser
    - Your operating system or device AND whether you are listening in the UK or overseas
    - Whether it's Listen live or Listen again AND is it with Flash, Real or Windows Media


    If overseas note change in streams recently see thread: www.bbc.co.uk/dna/mb...

    There was a temporary problem on 16th but it appeared to last only a few minutes.

    John

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  • Message 4. Posted by D Smith (U14220570) on Thursday, 19th November 2009permalink

    Hi Jon
    Thanks for the reply.
    I am on AOL but in the past if there has been a temprary problem with the bbc thinking I am in the usa. I have just kicked over to IE and watched the prog there, however I have never in the past had a problem with radio programmes through AOL.
    The dotty circle thing has been happening since Monday 16th morning. I did see at one point the message to say temp tech problem and expected that there was a problem with BBC site, I have tried all suggestions and even cleared out flash completely and tried to access but got the message, "download flash to view" still getting dotty circle thing.
    Regards
    D

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  • Message 5. Posted by D Smith (U14220570) on Thursday, 19th November 2009permalink

    Geraldine
    I have followed a thread that John99 had and found this real player page. iplayerhelp.external...
    I still cannot get i/player but I have been able to listen to live streaming. Obviosly the BBC have messed up somewhere with the i/player and I hope they can sort it, it seems there are quite a few with the same problem.
    D

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  • Message 6. Posted by John99 (U13871221) on Thursday, 19th November 2009permalink

    Hi again D,
    I have also posted info in your other thread. A few comments about AOL etc

    - Outside UK
    This apparently is a known issue, there is a faq about it: iplayerhelp.external...
    I guess if if bbc thinks you are outside the uk it would, as you note, previously not have been a problem. After the changes on 22nd October you will no longer have the default RealPlayer streams for 'overseas' Radio which you apparently used to use. These are however still available if required (see my reply to you in the other thread www.bbc.co.uk/dna/mb...

    - Spinning Circle
    This is often down to throttling by the ISP. I presume you continue to use AOL when using the alternative MS IE browser, quite conceivably AOL then throttle the connection. Alternatively the spinning circle is just there because you are trying to connect to a none existant stream, or a stream you can not use. If you use the AOL browser and bbc thinks you are overseas it will connect you to the Flash stream.

    - Flash Streams
    You should have no problem with these, you mention using iPlayer TV so you must have Flash installed and working. In which case these are the best streams to use normally for radio also, and in fact you should get them by default from iPlayer. I note you say in the message above that you still can not get iPlayer, I assume by that you mean you get the spinning circle, or do you have other problems ?

    It would seem unusual if you can get iPlayer FlashTV streaming but not Radio Flash streaming.

    John

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  • Message 7. Posted by D Smith (U14220570) on Monday, 23rd November 2009permalink

    Hi John
    Don't know what bbc did this weekend but I/player back to normal on aol. As from last wednesday I did'nt load any more flash etc and was getting spinning circle up to Friday. So either my comp downloaded on its own or bbc have done something. Hope this helps with future queries.
    I cant thank you enough for your help.
    Regards
    D

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  • Message 8. Posted by John99 (U13871221) on Monday, 23rd November 2009permalink

    Glad it works again smiley - smiley

    Guess you did not try using iPlayer late last evening, or maybe service via aol was ok. Seems a pretty major iPlayer problem affected many users. I even noticed comment on an external site: www.digitalspy.co.uk...

    John

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  • Message 9. Posted by Menna (U14230803) on Monday, 23rd November 2009permalink

    iPlayer is crashing both Firefox and Internet Explorer on my computer. We could not get it to work on my husband's computer last night. We have been trying to get the radio, both as live stream and for listen again.
    We have a broadband connection, Windows XPand have cleared the cache.
    My husband is a senior IT manager on the help desk at IBM, so i believe we have gone down all avenues in that respect.
    I have to say that there is a seriously patronising attitude in many of the responses I have read from the bbc moderators. If you are being employed in this position, surely the general public being a bit dense is part of what you are paid to deal with?

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  • Message 10. Posted by John99 (U13871221) on Monday, 23rd November 2009permalink

    Hi Menna,

    I have an XP pro SP2 system Use Firefox & sometimes IE. No idea what yesterdays problem was or who was affected, bbc did not comment, although other posters did, and I even noticed an external thread.

    BTW I did have FF crash myself this morning & had to reset router, that was a bit unusual, but no idea whether any connection with iPlayer, as iPlayer had seemed to be working whenever I tried it this morning.

    I did notice yesterday even when iPlayer home page and ordinary Radio flash streams were down I was still able to stream both RP & .wma.

    If bbc has not commented by now I doubt they ever will.

    You do not give much info about your own problems maybe you could provide a bit more info such as:
    - which streams are you using or attempting to use ?
    - can you give some example url s ?
    - have you tried iPlayer diagnostics, what does that show?
    - presumably iPlayer radio normally works for you ??
    - are you recognised by bbc as being in the UkKor overseas ?

    Most of the patronising replies will come from ordinary posters not the bbc, I am waiting for plaster to dry at the moment & the bbc does not pay me for that.

    It is rather frustrating that many posters ask a question without even attempting to read the information above where they post, RT(Fine)M would be a term used by some in your husband's profession. We all know new posters will not understand jargon or what help is available, but someone will usually try to comment on most posts usually with the intention of helping if enough information is given.

    Hope you get iPlayer radio working again

    John smiley - smiley

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  • Message 11. Posted by John99 (U13871221) on Monday, 23rd November 2009permalink

    correction
    bbc did comment this afternoon : iplayerhelp.external...

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  • Message 12. Posted by tollesburyjane (U1922140) on Tuesday, 24th November 2009permalink

    I still haven't got any service and it's now 24 november. Is it 'cos my broadband speed is really slow
    Bring back listen again

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  • Message 13. Posted by John99 (U13871221) on Tuesday, 24th November 2009permalink

    Hi tollesburyjayne,

    If you give more info, similar to my suggestions in messages #3 & #10 in this thread someone may be able to give a meaningful reply, Maybe even consider starting your own thread.

    John

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  • Message 14. Posted by Tony Smith (U14833124) on Wednesday, 6th April 2011permalink

    I am experiencing this problem in April 2011 (flash circle of dots rotates forever). Anyone got a solution. anyone else got this problem. I am accessing from the UK on Windows XP, I experience the problem with Chrome or IE - all started since my OS refresh....

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  • Message 15. Posted by John99 (U13871221) on Wednesday, 6th April 2011permalink

    This is an old thread, but it would still help if you give more information, noting that now the new RadioPlayer could be involved so are you using that if the iPlayer console, please give the stream URL and other info requested.

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