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Local radio in BBC iPlayer

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  • Message 1. Posted by Jon iPlayer Host (U8557168) on Wednesday, 23rd September 2009permalink

    Real Player files are no longer offered for local BBC radio stations. Instead we are offering better quality Flash streams.

    However, technical problems mean that some local radio stations are not available. We are investigating.

    Jonathan

  • Message 2. Posted by ljacobs54321 (U14149219) on Thursday, 24th September 2009permalink

    I listen to local BBC London radio via a Roberts Internet Radio and have been unable to listen for the last 2 days, does the switch mean that I will no longer be able to listen using the radio or should I be able to receive the station after the technical issues have been resolved?
    I would be gratefull for any advice

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  • Message 3. Posted by Dark-Avised (U13687731) on Thursday, 24th September 2009permalink

    If your radio uses the Reciva portal, the station database has been updated already to use the WMA stream so if you have a preset for BBC London, find the station via the menus and re-save that on your preset.

    If not using a Reciva radio, add this stream to your personal stations

    bbc.co.uk/radio/list...

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  • Message 4. Posted by Jon iPlayer Host (U8557168) on Friday, 25th September 2009permalink

    See iplayerhelp.external...

    Jonathan

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  • Message 5. Posted by Colin (U9471617) on Sunday, 27th September 2009permalink

    I am disappointed that the withdrawal of Real Player streams for local radio, means that the 'use low bandwidth version' is now not available. When I am stuck with dial up connections I can not use the iPlayer for local radio. We had this trouble with national stations and the real stream was re instated due to public demand. I hope the withdrawal of Real streams can be reconsidered for those who sometimes have low bandwidth.

    Thanks

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  • Message 6. Posted by John99 (U13871221) on Sunday, 27th September 2009permalink

    Hi dowsecj,

    What sort of system are you using and what can it handle.

    BBC now provide the local Radio streams in .wma in addition to flash, is that any use to you ?
    see: iplayerhelp.external...

    John

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  • Message 7. Posted by Dark-Avised (U13687731) on Monday, 28th September 2009permalink

    It's true: if you bring up a local radio live stream in iPlayer (I've just tried BBC London), then click on "use lower bandwidth version", it seems to try the old (discontinued) RealAudio stream rather than the new WMA stream. Impressive.

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  • Message 8. Posted by panther (U14153240) on Monday, 28th September 2009permalink

    I have been listening to local radio on my N73 and now N95 via Real Player for the last few years. Whilst this technical issue is being fixed could you not supply the URLs for the MP3 and AAC streams so we can listen direct. Idealy I'd like those for BBC Surrey please.

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  • Message 9. Posted by Colin (U9471617) on Tuesday, 29th September 2009permalink

    John,
    Sorry did not make this perfectly clear, it is not a streaming device I am having trouble with. I mostly use 'listen again' on a laptop PC via a dial up connection of limited speed (35-40kbps). The 'REAL', 'use low badwidth option' on the iPlayer screen used to work extremely well, now all I get is 'prog name is unavailable at this time' errors on local radio sites or if I select 'use normal version' The Flash stream breaks up as the connection cannot cope with the stream rate. Real streams used to rate adapt to available bandwith. As I see it Listen again is not available in wma and is not rate adaptive.

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  • Message 10. Posted by Dark-Avised (U13687731) on Tuesday, 29th September 2009permalink

    The BBC expect to have listen-again available in WMA sometime this week; we'll see ...

    However I don't think it will be rate-adaptive.

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  • Message 11. Posted by John99 (U13871221) on Wednesday, 30th September 2009permalink

    I note the bbc seem to be giving information faster as blog comments than it does on this messageboard. See:
    www.bbc.co.uk/blogs/...
    www.bbc.co.uk/blogs/...

    The WMA streams are dual rate at 48kbps and 64kbps dependent on available bandwidth.

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  • Message 12. Posted by michaeldee (U14161406) on Sunday, 4th October 2009permalink

    Like so many others, it is indeed with a great deal of consternation that I found out on Monday 26 Sept. that most local BBC radio stations stopped providing a Real audio stream via the internet. This came totally out of the blue, no warning.

    In essence this means that although I am still able to listen to the broadcasts on my PC (in my case BBC Radio Newcastle) , the feed is no longer picked up by my standalone wifi device.

    I have tried to contact the radio's manufacturer, via www.wifi-frontier.com, to see if they could fix their link or update their software, but to no avail. In fact, at this stage I am still in the dark as to whether the problem is software related or whether it is merely a question of restoring the link. All my messages to them have remained unanswered.

    I successfully installed the new URL for BBC Radio Newcastle to My Added Stations. At first everything seems fine, but the feed is invariably interrupted after approx. 5 - 10 minutes' play, sending my device into a tailspin.

    Meanwhile, I understand that the BBC is working with several manufacturers to resolve any issues. I suppose wifiradio-frontier is one of them.

    Does anybody have any idea what is going on? I was hoping to have everything back to normal at the end of the month.

    BBC Radio Newcastle is my lifeline out here in Belgium. I am pretty desperate.

    I want my favourite station back !

    Michael

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  • Message 13. Posted by John99 (U13871221) on Sunday, 4th October 2009permalink

    Hi Michael,

    I agree I did not see any advance warning the RP streams were to cease, when they did, in fact it seems to have been announced by the bbc only after they stopped ! (Not that I miss or need them)

    Presumably you can check the stream you are interested in works on your computer.

    I think 'overseas' (other than World service) you will now get 'flash' and '..wma' streams.
    What type of streams can your intrnet radio use.

    I wonder whether it is still picking up the RP stream which possibly is a simple message saying the programme/stream is no longer available.

    John

    iplayerhelp.external...
    iplayerhelp.external...

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  • Message 14. Posted by michaeldee (U14161406) on Sunday, 4th October 2009permalink

    Hi John,

    My wifi device is able to output MP3, Real Audio and Windows Media.

    The new stream is WMA, so basically it should work, but it does not.

    As pointed out in an earlier post, I have no problem playing back the live stream on my PC. However, on my standalone radio, alhough I am able to pick up the feed using the new URL address for Radio Newcastle (added manually using the My Added Stations feature via the manufacturer's website), the stream is interrupted after a while. What happens is that as soon as there is a drop-out, the radio is unable to reconnect again. I then have to unplug and reset. I only have this problem with the local BBC Radio stations. I have tried other stations which output a WMA stream, and there everything seems fine.

    Therefore, I suspect an issue with the stream.

    Regards,

    Michael

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  • Message 15. Posted by John99 (U13871221) on Sunday, 4th October 2009permalink

    Sorry Michaeldee, I do not understand internet radio,

    I would have surmised if the wma stream worked on a pc it may also work on a compatible internet radio. I would have hoped a drop-out would not require a reset.

    Hope someone else can give a better answer,

    John

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  • Message 16. Posted by michaeldee (U14161406) on Sunday, 4th October 2009permalink

    John,

    Thanks anyway.

    I hope this will be sorted soon.

    Regards,

    Michael

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  • Message 17. Posted by panther (U14153240) on Monday, 5th October 2009permalink

    In view of the lack of answers to this Real problem, I’m posting this message that I received today courtesy of a kind Local Radio employee which has obviously been forwarded from the iPlayer team – or as I now refer to them The Chuckle Brothers. The observant amongst you will notice the language used and how they now appear to be distancing themselves from the whole problem. And yes it is a disgrace.

    "BBC iPlayer Help pages are available here - iplayerhelp.external...

    Some of the results are below.
    iplayerhelp.external...

    iplayerhelp.external...

    iplayerhelp.external...


    We have never promoted availability of local radio streams on mobile phones. Having said this it is somewhat rewarding that a number of users identified ways to access the streams on real enabled mobile devices.

    Our new WMA streams are available to any devices that support windows media. Although we don't directly support any specific mobile devices, our new wma streams are available through a third party application on the iPhone.

    In the meantime we are exploring more official ways by which we can support mobile streaming.

    We've already seen online consumption of our streams increase by 15% since moving to the new formats - so despite the valid concerns of a number of users it seems the net result is looking very positive."

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  • Message 18. Posted by RadioFan300 (U14048212) on Monday, 5th October 2009permalink

    Hi Michael

    I contacted Roberts Radio because of the same problem with WiFi Frontier and basically got the reply that they knew about the changes that the BBC were going to make, but the BBC made them earlier than expected, leaving us without Local Radio live or listen again, until they catch up.
    No idea when this will be resolved.

    Sorry I can't give you a date, but It's being worked on, so I'm told.

    RadioFan

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  • Message 19. Posted by michaeldee (U14161406) on Monday, 5th October 2009permalink

    Hi Radiofan,

    That's very encouraging news.

    We will just have to sit this one out.

    Hope it gets sorted soon, though.

    Regards,

    Michael

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  • Message 20. Posted by RadioFan300 (U14048212) on Monday, 5th October 2009permalink

    Hi Michael

    Not to sure about encouraging!!!
    I sent my first email to Roberts on 6.9.09 about their BBC Local Radio Listen Again streams not updating from the end of August.

    A month later we're no further forward.
    I wonder how much earlier than expected the BBC made their format changes?

    Don't hold your breath!!!!

    RadioFan

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  • Message 21. Posted by michaeldee (U14161406) on Monday, 5th October 2009permalink

    Hi RadioFan,

    Does not sound so good after all !

    What I do not understand is that the new URLs for the live broadcasts do not seem to work.

    At least, they do not work on my device, as explained in an earlier post.

    Therefore, I strongly suspect there is also a sofware related issue at play.

    Have you tried adding a local BBC radio station via the My Added Stations feature on wifiradio-frontier's portal ?

    Would be interested to know if you are experiencing the same problem.

    Regards,

    Michael

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  • Message 22. Posted by BBC auto-messages (U8526101) on Tuesday, 6th October 2009permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'Radio'.

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  • Message 23. Posted by michaeldee (U14161406) on Tuesday, 6th October 2009permalink

    Hi RadioFan,

    I am pleased to announce that all local BBC radio station links have been updated on the wifiradio-frontier portal.

    This means that those using wifiradio-frontier (as opposed to Reciva) can now tune into their favourite local BBC radio station via their stored preset or by using the scrolldown feature in the menu.

    Output is WMA at 44kbps. Reliability : good (was expecting excellent).

    I have just tried BBC Radio Newcastle and at first everything seemed to be working fine. However, after the first dropout, my radio is no longer able to reconnect. The only way of reconnecting is by doing a reboot (pulling out the plug).

    This is somewhat disappointing.

    Does anybody else have this problem ?

    Rgds,

    Michael

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  • Message 24. Posted by hallt (U14171861) on Tuesday, 13th October 2009permalink

    I have a Roberts WM202, same problem. I thought wifi frontier had updated their links, local radio then worked for a couple of days, but now all I get is "FORMAT ERROR" when I try local bbc stations.

    It really is the main reason I bought the damn radio (no DAB, FM poor where I live) so I want this sorted soonest.

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  • Message 25. Posted by michaeldee (U14161406) on Wednesday, 14th October 2009permalink

    Hi there !

    I have been in touch with Frontier Silcon.

    They are currently investigating.

    In a way I am somewhat relieved that I am not the only one experiencing this issue.

    It is very frustrating. I exclusively listen to the BBC (both local and national) and as you know, the national radio stations will be going WMA as well sometime next year.

    If issue is not resolved by then, I might as well bin my radios as they will be useless to me.

    If I were you, I would contact Roberts and see if they can report the problem to Frontier Silicon, or alternatively do so yourself at www.frontier-silicon...

    Regards,

    Michael

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  • Message 26. Posted by Garnett-Devon (U14203217) on Thursday, 5th November 2009permalink

    Hello

    I have a Roberts WM202 Radio running on Frontier Silicon. Over the last few weeks only about half the listen again programmes for both BBC7 and Radio 4 have been available. I have e-mailed FS many times and get no reply so I have contacted Roberts who sent me the following e-mail putting it all down to you!

    Can you help - I really don't want to miss the new series of Undone but it is not available from them.

    Thanks

    Hello Mr. Garratt, Many thanks for the mail. With regards to the podcasts reduction. The BBC changed over their web content from Real Audio streams to WMA about 2 or 3 weeks ago, since then they have been very slow in releasing the WMA streams for the podcasts. As we are only able to show connections to programs that actually exist, my suggestion would be to contact the BBC to see if the situation will improve soon. Best Regards, Martin Robinson MIETProduct Support ManagerRoberts Radio www.robertsradio.co.... [Personal details removed by Moderator]

    Any help greatly appreciated.

    Thanks

    Tony

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