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‘Silk’ – should be available but unavailable!!

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  • Message 1. Posted by Jem (U14833345) on Wednesday, 6th April 2011permalink

    I’ve just discovered this wonderful series as it has been on when I have been at work. I noticed that it was it was available until 10 April and started watching it on iplayer on 3 April.

    Yesterday when I tried to watch it, the message was:

    “Availability: 6 days left to watch (or download at BBC iPlayer)”

    Then when I click on Play, I get the message:

    “Silk: Episode 3 is no longer available. Programmes are available for a limited number of days after broadcast”

    This is supposed to be on for at least another few says as per the link:
    www.bbc.co.uk/progra...

    Does anyone know who I can complain directly to, or get some answers as to why this has happened as this is totally unacceptable!

    complain

  • Message 2. Posted by Guv-nor (U7476305) on Wednesday, 6th April 2011permalink

    Episode 3 since you mention it specifically is available here www.bbc.co.uk/iplaye...

    The availability date that you see on the Silk mico-site is for the Sign Zone versions, these are the versions for which the hearing impaired have to wait sometimes months.

    Enjoy the programme and if you find the signer is a minor annoyance think about the individuals who find everyday life even harder.

    PS: You could have avoided using the special version had you watched within seven days of the original broadcast or had downloaded it for later viewing within that time.

    complain

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  • Message 3. Posted by Kuroi (U14563777) on Wednesday, 6th April 2011permalink

    Thanks for signing link - very much appreciated.

    However, I'm with Jem on the frustration at a series that says it's available for 5 more days refusing to stream as its no longer available.

    If there'd been an accurate warning that it was going to disappear, I would have downloaded it.

    complain

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  • Message 4. Posted by Jem (U14833345) on Thursday, 7th April 2011permalink

    Thanks for the link Guv-nor, the signing isn’t a minor annoyance, as I don’t even notice the signer is there, but I think you’re missing the point of my post and your PS message doesn’t really make sense!.

    Quote: “PS: You could have avoided using the special version had you watched within seven days of the original broadcast”

    As I only found out about Silk on Sunday, I couldn’t have watched it any earlier as I didn’t know the programme existed. And as iplayer is a catch up service, I should be able to watch what I want, when I want up until the date a programme is available.

    I don’t feel the need to download programmes, I prefer to make a note of the date they expire and watch them within that timeframe and I’ve never had a problem until now.

    And how could I have avoided watching the Special version, if I was watching the non-signed version via the link I posted until a few days ago when it stopped working? I always check the availability of a programme and I worked out that it was available until at least the weekend. Like Kuroi, I was disappointed when it said “6 days left to watch” – and then to find out it is not available is unacceptable!

    It still says that now which is very misleading. It doesn’t mention anything about the date relating to the Sign Zone version with a link to the signed programme!

    That said, I’ve heard that they have commissioned a second series so at least I can watch the old and keep an eye out for the new.

    complain

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  • Message 5. Posted by matt (U8621220) on Thursday, 7th April 2011permalink

    Hi Jem,

    And as iplayer is a catch up service, I should be able to watch what I want, when I want up until the date a programme is available.

    You can watch what you want when you want until the programme expires which this one did.

    Sign Zone programmes are often broadcast weeks after the standard run of a series is broadcast so programmes from the sign zone will often be available for a while after the non signed version expires.

    and then to find out it is not available is unacceptable!

    It is available on the signed link Guv-nor gave you and is available for 4 more days like the link in your first posts suggests it should be. BUT it is the Sign Zone version not the standard version.

    I agree that details on the programme page can be a bit misleading but usually the dates given on iPlayer itself are correct.

    The programmes pages have always worked like that since iPlayer was first released.

    complain

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  • Message 6. Posted by Jem (U14833345) on Friday, 8th April 2011permalink

    Hi Matt

    Thanks for your explanation. I think you are saying what Guv-nor was saying, but I didn’t understand his post.

    I think I know what happened. I usually go straight to the programme I want to watch on iplayer and make a note of the direct link and availability date. I think I found out about Silk by browsing through a TV Guide which has links to programmes. This must have taken me to the Silk mico-site as the programme had expired. I still checked the availability there and it said: 6 more days left to watch … but didn’t mention it was the Sign Zone version.

    It’s a bit confusing and it would be helpful if there was a Sigh Zone link or message saying that a programme has expired but is available to watch at Sign Zone.

    complain

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  • Message 7. Posted by Emma (U14838017) on Monday, 11th April 2011permalink

    This has got nothing to do with Sign Zone. I have been using iplayer to watch the whole series, usually managing to watch each episode about a week after it was first aired. I tried to watch the final episode 6 last night - and found that the whole series has now disappeared from iplayer! Instead there is this micro-site (which I never came across before) - but all of the episodes come up with an error message saying they ate no longer available. This is despite the accompanying text suggesting they remain available and despite the fact that episode 6 was broadcast less than 2 weeks ago.

    What's going on??!

    I wan't to finish the series!

    complain

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  • Message 8. Posted by matt (U8621220) on Monday, 11th April 2011permalink

    Hi Emma,
    Series stacked programmes expire 7 days after the first broadcast of the final episode.

    As it's been more than a week since the final episode, the standard version is no longer available.

    The Sign Zone versions of each episode were broadcast a week later in the early hours of the morning.

    As a result, the signed series stack of Silk will expire a week after the standard broadcast (3.19AM Tuesday 12th April).

    This has about 9 hours before it also expires.

    Final episode is here www.bbc.co.uk/iplaye...

    Make sure you finish watching this episode before 3.19AM.

    complain

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  • Message 9. Posted by Guv-nor (U7476305) on Monday, 11th April 2011permalink

    If you want to see the last episode it is here www.bbc.co.uk/iplaye...

    Follow the link or not, frankly I don't give a proverbial.

    complain

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  • Message 10. Posted by Guv-nor (U7476305) on Monday, 11th April 2011permalink

    It must be good advice, you got it twice.

    Sorry Matt you finished writing first, I should have checked back before posting.

    complain

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  • Message 11. Posted by Emma (U14838017) on Monday, 11th April 2011permalink

    Many thanks matt and Guv-nor.

    I don't really unerstand how there is a functioning link to it on iplayer and at the same time a fails to appear in search results... whatever, I shall make sure I have it watched by the deadline!

    Thanks again.

    Emma

    complain

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  • Message 12. Posted by Guv-nor (U7476305) on Monday, 11th April 2011permalink

    You are welcome Emma, I shall decline to attempt an explanation.

    complain

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  • Message 13. Posted by katemurrell (U14838586) on Tuesday, 12th April 2011permalink

    I am really sorry but I still don't get this! I really want to watch the final episode of Silk which I believe was on last Tuesday? I tried to watch it on Sunday night but had the same problem as everyone else.

    I would be quite happy to watch a signing version or any version frankly but still can't view episode 6!

    Has it expired totally now! Presumably I still have today to watch it as still within 7 days?

    Please let me know!

    complain

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  • Message 14. Posted by matt (U8621220) on Tuesday, 12th April 2011permalink

    Hi,
    The final episode was repeated in the Sign Zone last Tuesday (5th April).

    This expired at 3.19AM this morning which was 7 days after broadcast.

    Silk is now no longer available at all on iPlayer.

    complain

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  • Message 15. Posted by spicer39 (U14839427) on Tuesday, 12th April 2011permalink

    I have been away and so missed the last 2 episodes and was another frustrated person trying to view it on the iplayer. Does anyone know where I can find out what happened? Did she get Silk? Did Rupert PJ do the right thing? What happened to that incandescently beautiful male pupil? Can anyone tell me - I can't believe I care so much!
    Thank you.

    complain

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  • Message 16. Posted by Sandstrom (U14413284) on Tuesday, 12th April 2011permalink

    Have a look through the Silk thread in POV I expect the answers will be there www.bbc.co.uk/dna/mb...

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