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iPlayer crashing on Samsung TV

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  • Message 1. Posted by Mike Brailsford (U14236744) on Wednesday, 5th January 2011permalink

    When I start the iPlayer on my Samsung TV, I am having problems with the programmes stopping and the TV switching itself off.

    Plus you cannot adjust volume or use facilities like pause.

    Is there a bug ?

    complain

  • Message 2. Posted by timtaberner (U14767727) on Saturday, 29th January 2011permalink

    I have exactly the same problem - it is comparatively recent - iPlayer used to work without any glitches, the problem has only appeared over the last month or so

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  • Message 3. Posted by greenspecs (U14356206) on Wednesday, 9th March 2011permalink

    The BBC's app for the Samsung TV is really frustrating to use as it keeps going wrong.
    I have a LE32C650L1K – software level 003006 updated 03/03/2011

    I had 2 different problems last night while using the i-player app.

    1. After about 20 mins the picture and sound both stopped for 15-30 seconds. Sound then restarted but picture remained frozen. Only way out was to press ‘return’ to get back to the ‘click to play’ programme description page and use the ‘fast’ forward button to get back to where I was.
    2. After about 50 mins the app suddenly returned to the ‘click to play’ programme description page. I clicked and the picture and sound picked up from where they had been – this lasted about 15-30 secs then both sound and picture stopped. I left it for a few minutes without change. Then tried ‘play’ pause’ ‘fast forward’ ‘rewind’ and ‘return’ buttons – no response, although the TV’s red light (bottom right) flickered to show that the commands were being received. Pressed ‘exit’ and the TV returned to the channel I was on before going on to the i-player app. TV played sound but screen showed the ‘audio only’ icon. Had to power off to get back to normality.

    During this time, as a check, I had the identical programme running on the i-player on my laptop alongside the TV. The laptop experienced no breaks in transmission.


    Plus, of course, the issues mentioned by a number of others, like the ridiculously slow 'fast forward' and 'rewind' functions and the inability to control the volume effectively.

    It disappoints me that no-one in the BBC iplayer team seems to want to step up and show some interest

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  • Message 4. Posted by I_am_Aengus (U6781274) on Tuesday, 19th April 2011permalink

    Hi,

    has anyone found a solution yet? as I have the same problem as well.

    Quite irritating that the volume can no longer be adjusted.

    Also I have noticed that it is impossible to browse TV or Radio titles via the A-Z selection buttons.

    complain

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  • Message 5. Posted by Dan (U637049) on Tuesday, 19th April 2011permalink

    Just had same situation on Samsung TV. Over an hour into Apocalypto. How do you fast forward easily to a point in the programme? Seems to be a feature sadly lacking. I can't believe I have to sit there and fast forward at x8 max speed to the 1h 30m mark! Surely we should be able to fast forward at faster pace than this? Or just 'go to time x:xx' as per virgin media way of doing things?

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  • Message 6. Posted by maesanl (U14883593) on Saturday, 28th May 2011permalink

    same here samsung ue46c8000 iplayer app crashes and restarts tv unable to adjust volume....

    complain

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