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iPad playback stopping randomly

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  • Message 1. Posted by Tucker (U14729750) on Wednesday, 22nd December 2010permalink

    I have been using iPlayer extensively with iPad with great success until recently. Lately I have been watching shows and they will stop at random points and attempt to buffer. The buffering never completes and the show simply stops. If I restart the show and skip to the point where it stopped playback is usually fine for a while. Sometimes the show completes and sometimes not.

    My Internet connection is 12Mbps and is more than fine. I actually run the ISP delivering the service and it is a wholesale DSL service using my own IP address ranges. I also control the site router, central routers and the transit services. I have tested and confirmed this thoroughly and all check out. There is no traffic shaping used and my site on traceroute shows 6 hops to BBC service which knowing the transit used I would expect.

    I have been diagnosing this. I have changed wifi access points and used one of several DSL lines available. All show the same problem. I have run with and without NAT and each show the same problem. I have changed DNS and ensure I am using local DNS and that all IP addresses have relevant records in place to allow identification of the closest CDN server. This looks consistent.

    I have also tested this on several macs using safari and Chrome and each play fine on the same Internet connection. I have tested on my iPhone and it is showing similar effects of stalling.

    I have now been watching the connections on the router and the traffic flow. I can see the stream opens fast and downloads an intial burst of the show. This then reduces to shorter bursts where the player is filling the buffer as playback catches up. Each burst opens a new connection from iPad to BBC usually via CDN and I have noticed the IP address can change for this. Each tcp connection opens and closes cleanly and a new one is opened for each burst. This is as expected with h264 video delivery and has not changed. After a while for no apparent reason the iPad stops opening connections and does not try. I can see no reason or pattern why this would happen. When this happens playback will run on until the buffer empties and then stalls. At this point I would expect the iPad to try a connection to fill the buffer but nothing happens. No connection or attempted connection.

    I have tested other services for streaming video on iPad. YouTube even on long clips is fine. A video archive system I develop as part of a school solution works fine even for much longer and high bit rate videos and this uses H264 and HTML5. I have Air Video installed on a hosted server and a number of video files stored and these stream fine. I have a TV capture card hosted on a 10mbps line and use eyeTV on iPad to watch live and recorded TV and this plays with no issue.

    The only service I see this issue with is iPlayer on iPad and iPhone. I am reasonably certain I have eliminated all issues at my site and ISP. I am now lost as to what to do. I am willing to provide any form of diagnostic information if it helps.

    Has anyone else seen a similar effect or reported similar?

    The worst part for me is after 2.5 years of SkyHD I just decided that iPlayer surpassed SkyHD due to convenience of iPad with or without TV out and now it has developed issues as soon as I cancelled Sky!

    Any help or comment would be appreciated.

    complain

  • Message 2. Posted by Chris O (U13750132) on Thursday, 23rd December 2010permalink

    smiley - sorry I can't help, but congratulations on posting the most detailed problem description I've read in a long time. smiley - wow

    Hopefully, someone far more internet savvy than I will be along to offer an idea or two for you to try next smiley - ok

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  • Message 3. Posted by leeus (U14730660) on Thursday, 23rd December 2010permalink

    I too get this issue. Happens on 3.2 iPad and 4.2 iPad also.

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  • Message 4. Posted by mark3000 (U14732801) on Monday, 27th December 2010permalink

    Yes, I have the same problem. iPlayer on iPad is now unusable for me.

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  • Message 5. Posted by Teknow (U14540932) on Monday, 27th December 2010permalink

    I have the same issue. Iplayer worked perfectly until recently. Maybe since the iOS 4.2 upgrade, but I can't be sure of this. My broadband speed is approximate 6mbps and seems pretty constant. No other machines on the wifi either, just the iPad.

    Annoying and renders iPlayer useless.

    complain

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  • Message 6. Posted by torabayashi (U14733333) on Tuesday, 28th December 2010permalink

    I am having the same problem. IOS 4.2

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  • Message 7. Posted by rshakey (U14734958) on Thursday, 30th December 2010permalink

    I get this problem as well with my ipad - it seems like the ipad optimised version of iPlayer is still rather buggy. As well as this, I also get the audio out of sync issue that I've seen reports of from other sites, so when the video does stream it's still unwatchable. Neither of these are problems when I access the normal site through my laptop.

    Any chance of a reply on this, BBC?

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  • Message 8. Posted by John99 (U13871221) on Thursday, 30th December 2010permalink

    I would make sure that you ALSO use the contact forms, the BBC does advise they should be used. see iplayerhelp.external...

    As iPad is officially supported by the BBC it should work correctly, and the BBC should answer reasonable support enquiries. Have you sent off a contact form yet ? if so when?

    Have a Happy new Year,

    & I hope you do get a reply from the BBC next year


    John

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  • Message 9. Posted by John99 (U13871221) on Thursday, 30th December 2010permalink

    @ Tucker,

    I have just read the op. I hope all that detail was sent on a contact form to the BBC. Note the contact form has a 350 character limit BUT also has another page for technical details etc which is not limited to 350 characters.

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  • Message 10. Posted by Claudio58 (U13788213) on Thursday, 30th December 2010permalink

    Damn! I thought it was just me - I ought to check the message boards more often. I get both te lip sync issue and the random stopping. As iPlayer was one of the reasons for getting an iPad, it has been a major disappointment. (It's also a shame that you can't get live relays on iPad.)

    I'll go off and fill in a form. (it must be something to do with being British: we do like our forms.)

    complain

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  • Message 11. Posted by rwbthatisme (U14735432) on Friday, 31st December 2010permalink

    Yes have this issue as well (iPad 4.2). I tried swapping between the higher resolution and the lower and both streams stuttered to a stop. Wifi strength & speed was not an issue, so I'm leaning to believe that its a stream issue from the BBC.

    An entry in wikipedia en.wikipedia.org/wik... (not necessarily 100% reliable source of information) says that some or all of the h264 stream blocks will be encrypted, which might point a clue at the cause of the problem. (& I may be presuming a lot here)

    Initially the iPad 'client' buffers up the initial part of the stream, once this is done the http request is dropped, until it needs to get the next portion of data to fill the buffer. Now obviously the bbc don't run a single server streaming out the data, so if at any time they are using an client encryption key with the stream, its important to make sure the key doesn't change across the streaming platform, as my hunch is that the ipad is getting a block of data that it can't decrypt and then throwing its toys out of the pram.

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  • Message 12. Posted by rshakey (U14734958) on Monday, 3rd January 2011permalink

    Following John99's advice, I've submitted a complaint using the contact forms and have included the link to this thread. I'll let you all know if I hear anything.

    complain

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  • Message 13. Posted by Jen (U14739889) on Tuesday, 4th January 2011permalink

    Just to say thank you! Being a rank amateur, with nothing to my name except iPad, I had begun to think that upgrading to faster speeds or going to fibre optics would cure iPlayer problems .. Audio synch I had become used to but the playback freeze since upgrading to 4.2 is infuriating and deeply disappointing... In itself, iPad is great fun but is truly enhanced by iPlayer when working smoothly. I shall be interested to see if the BBC and Apple can resolve this problem, especially as more and more come to rely on tablet devices.

    Thank you for saving me the upgrade.. I was gearing up to talk to that exquisitely mannered young man in Jaipur who tries so hard to explain the intricacies of speeds, bits and duo loops: I have not the heart to tell him that it is all gobbledegook to me. Most of all, thank you for giving me hope that eventually I may be able to enjoy iPlayer once more.

    Smiles.. .. J

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  • Message 14. Posted by jcw (U14740044) on Tuesday, 4th January 2011permalink

    I have noticed that the problem is intermittent. At midnight last night the problem was severe.
    This morning at 11.30am I am able to watch with no problems at all - and can move forwards and backwards through the program without any trouble.

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  • Message 15. Posted by Martin (U14740164) on Tuesday, 4th January 2011permalink

    I purchased a 64gb Ipad for my wife for Christmas with the specific purpose of watching BBC I Player but find that the programme stops just as you describe every 4 minutes or so and will not restart but simply hangs as if it cannot receive the data stream. The only solution is to exit the programme and restart and then move down the programme to the place it stopped at - and then get a further 4 minutes or so! I already have a desk top Apple Mac and a Windows Vista Toshiba laptop both of which operating perfectly OK all of the time - even for the same programmes when the ipad has stopped. it is clearly an I-Player/I Pad specific issue which is very very annoying and wholly invalidates the reason for my purchase. I trust this is being actively investigated by the IT guys at the Beeb!

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  • Message 16. Posted by sauce45 (U14740469) on Tuesday, 4th January 2011permalink


    Nothing new to add to the discussion other than I also have the same issues as have been previously voiced in this tread.

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  • Message 17. Posted by ukwrightphil (U13656847) on Tuesday, 4th January 2011permalink

    i too have the problem that is outlined above. either the problem is linked to ipad OS4.2 or the iplayer as my macbook is fine (connected to the same wifi). bbc, please provide a response to help out a growing number of frustrated users.

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  • Message 18. Posted by Claudio58 (U13788213) on Tuesday, 4th January 2011permalink

    I'm feeling frustrated as I conytacted them using the contact form (as you would) and highlighted - in the limite number of characters - that other iP{ad users seemed to be experiencing the same problem.

    The response I received:

    "I understand you are experiencing problems streaming TV programmes from BBC iPlayer on your iPad.

    "I would suggest that you clear your cache:

    "On the home screen, choose Settings > Safari > Clear Cache.

    "You should also ensure that JavaScript is enabled from within the Safari menu.

    "Once again thank you for contacting BBC iPlayer."
    is next to useless as I had already done those things. Surely the fact that so many people are complaining on here suggests a more basic issue.

    *heads back to contact form*

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  • Message 19. Posted by ukwrightphil (U13656847) on Tuesday, 4th January 2011permalink

    i notice that this message board is POST MODERATED indicating that someone reviews the posts on it shortly after they are posted. it would be really useful if the person that next moderates this thread escalates the issue and has a robust solution posted on the thread. it seems that the advice currently issued by the team is not helping and no one on the board is able to offer anything other than a plead for support too. it would be great to have the problem sorted. the iplayer is a fantastic resource - but at the moment i'm not able to use it on my ipad. fingers crossed!

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  • Message 20. Posted by AllyOops (U13632778) on Wednesday, 5th January 2011permalink

    Sorry, I cannot help with a solution. I can only advise that I too have an identical problem. I can usually get the service back by re-starting BBCi and picking the programme up from where I left off. A total pain and very frustrating. It appears to an issue that has developed since updating to IOS 4.2?

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  • Message 21. Posted by Jon247 (U14740373) on Wednesday, 5th January 2011permalink

    Many thanks for the detailed problem report. I can confirm this issue is under investigation at the highest level within the iPlayer team as I post this. I will report back here with a more detailed update when we get one later today .

    BBC Future Media & Technology 24/7 Operations

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  • Message 22. Posted by Jen (U14739889) on Wednesday, 5th January 2011permalink

    So pleased to see recent message on random stops... I shall await the iPlayer team's findings with interest and some impatience as the problem, if anything, is becoming more irritating. Thank you for any help you can give towards resolving this issue. As an aside, I have to say how helpful I have found this thread for without all the erudite dissemination of the buffering and audio synching problems, I should have been hard pressed to describe the practicalities of the bugs showing up since upgrading to iOS 4.2.. Smiles.. J

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  • Message 23. Posted by Jon247 (U14740373) on Wednesday, 5th January 2011permalink

    The investigating team have so far not had the problem occur on their externally connected test set up today. This may be an indication of a load related factor so will keep trying into early evening.

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  • Message 24. Posted by rshakey (U14734958) on Wednesday, 5th January 2011permalink

    I'm just trying it now and the audio sync problem is still very much in evidence - am letting tv programmes play to see about the streaming issue.

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  • Message 25. Posted by AllyOops (U13632778) on Wednesday, 5th January 2011permalink

    I ran BBCi last night from 17:45 until well after 19:15 on 3 devices simultaneously running 'TOAST' (90-mins duration).
    1. IPad IOS4.2
    2. Apple MacBook Pro OS X 10.6.5
    3. Widows PC XP Service Pack 3
    My MacBook Pro and widows based PC completed the programme without interruption.
    My IPad stopped playing the feature at several intervals with the reported fault. The feature could not be restarted. BBCi was restarted and the feature re-run only to stop again. The longest un-interrupted period on the IPad was around 25- mins. On one occasion it stopped after 7.5 mins.
    All devices were running on the same wireless connection, so this rules out the wireless link being the source of the fault.

    I hope this be of some use to someone looking at IPad/BBCi issue.

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  • Message 26. Posted by Seanruk (U14742091) on Wednesday, 5th January 2011permalink

    It's good to see the support team have started an investigation into this problem. I just wanted to add my bit as I too see the same problem.

    The only time I have successfully watched a show without any issues was at 04:30 which does suggest the problem is indeed load however I would have expected the stream to continue shortly after and not hang as it does.

    Regards

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  • Message 27. Posted by AllyOops (U13632778) on Wednesday, 5th January 2011permalink

    discussions.apple.co...

    I have posted TUCKER's original post on Apple IPad forum to see if we can push this issue along. (Link above).

    I hope you do not mind Tucker as your fault description is stonking.

    It occurs to me that the issue may be IOS 4.,2 related. I was receiving BBCi ok until I updated to 4.2.

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  • Message 28. Posted by Jen (U14739889) on Wednesday, 5th January 2011permalink

    Hey! Throwing this comment into the forum for good measure, since the recent 4.2 update I have given up on TV Catchup as it also started to freeze on me. Have gone to FilmOn which works fine... fingers crossed... J. Oh, by the way.. I have WiFi but poshie-oshie magic is too much for my rather tenuous skills so put my iPad-Bose link through a cable in a conservative manner.... If there is a way to unleash my pet, shall be galloping to try.

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  • Message 29. Posted by mccriz (U14094208) on Wednesday, 5th January 2011permalink

    I too am having these problems.Is anyone from the BBC even reading these? Can you please let us know if it's being looked at?

    Thank you.

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  • Message 30. Posted by Jen (U14739889) on Thursday, 6th January 2011permalink

    Written last night (5.1.11) but missed last post...
    Oh RATS! Started watching at 21.11 hrs - 21.49 hrs and Gilda just being chatted up by the Duke when the action stopped short.  There is only one more day to see Domingo singing Rigoletto... Sigh! Unless Gilda is pounced upon by the duke, the whole story is likely to be radically changed and she may even live to sing another day but not, I fear, via iPlayer. J

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  • Message 31. Posted by Jen (U14739889) on Thursday, 6th January 2011permalink

    Hello there.. .. Sorry to be absolutely boring but I have just tried to listen to a Nightwaves Radio 3 on iPlayer and 6 to 10 minutes into the programme the replay froze on me in exactly the same way the TV replay freezes.... Just the loading roundel going round and round to no avail. J

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  • Message 32. Posted by rshakey (U14734958) on Thursday, 6th January 2011permalink

    Load does seem to be an issue - streaming works fine during the day but in the evening programmes buffer then don't recover.

    To echo other posts though - doesn't it seem like there is something else going on? I could understand that under heavy load there might be more buffering going on, but what I (and I think others) are seeing is unrecoverable buffering, no matter how long I wait.

    P.S. still got audio out of sync no matter when I access iPlayer. Sorry to keep banging on about it but now I've noticed it I can't concentrate on the programmes!

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  • Message 33. Posted by mark3000 (U14732801) on Thursday, 6th January 2011permalink

    I'm glad this is being investigated..

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  • Message 34. Posted by adam_wylde (U14742954) on Thursday, 6th January 2011permalink

    Just like to add myself as another user suffering this issue - iPhone 4.2 - programmes just stop after a while of working fine.

    I usually watch around 10-11pm and a half hour programme will usually be interrupted approx 3 times.

    Closing the player and click 'click to play' resumes the playback at the same position in the video with no problems.

    Its very irritating though!

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  • Message 35. Posted by Jen (U14739889) on Thursday, 6th January 2011permalink

    Hello there... Just been pottering about in the radio section of these message boards, only to find a lot of frustrated radio listeners with much the same buffering issues as iPlayer TV.  There are 40 replies in that thread from irate listeners who have tried to get some resolution since Thursday, 11 November 2010.  The last post was some 3 weeks ago and it would be quite  interesting to hear if they gave up in despair or if the BBC team did in fact resolve their problem. Post-Moderator, over to you... Are you dealing with thirty-odd posts on this board...or does that number double with the same sort of grumbles coming from the radio buffs? J

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  • Message 36. Posted by Claudio58 (U13788213) on Thursday, 6th January 2011permalink

    Last night I watched a 90 minute programme with no - yes, I mean NO - interruptions.

    Maybe they have sorted it. if so, many thanks. If not, please do as it makes iPlayer so much better.

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  • Message 37. Posted by Jen (U14739889) on Thursday, 6th January 2011permalink

    THANK YOU SO MUCH! I have had the joy of hearing, and watching in beautiful colour, Placido Domingo singing a sublime Rigoletto in Mantua; it played without a hitch on iPlayer and with no out-of-audio synch... What a delightful experience it has been and indeed confirms what a great pleasure iPlayer is when working smoothly.  Smiles and thank you from Jen

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  • Message 38. Posted by Tucker (U14729750) on Thursday, 6th January 2011permalink

    Sorry for delayed response. I did indeed raise this issue using official contact and received a stock reply that they cannot respond to all personally (fair enough) but then nothing.

    I have done more testing. I now have a new FTTC connection which runs at 40mbps/10mbps connected with Zen Internet. It has the same problem. I can now replicate the same issue on Zen Internet on BTW DSL and FTTC, BE DSL LLU (I have a wholesale link so priority over retail O2 users), Sky LLU. I have also tested with a 10mbps Virgin Ethernet service. All showed the same effect.

    I have changed my wifi access point several times and changed the DSL router to different versions. The issue repeats but seems more pronounced using netgear 834 dsl routers.

    Diagnosing I have watched the traffic at the router level and on the head-end router at the DSL head. I can see the client initially downloading a large burst of traffic at up to the maximum speed of the line then reducing to smaller less frequent bursts. After a random time these bursts stop and no connection attempt is made and when this happens a pause follows.

    I also bought a Sony Internet TV and a Sony Blu Ray to test iplayer - the Sony TV is now my main way of watching iPlayer. These devices do not show the same problem. My MacBook pro using Chrome or Safari does not show the problem. Only iPad shows this issue. It does not change if I change to standard resolution.

    The last test I did was on Monday evening. I have been using Sony TV since. I will test again tonight and report back what I can find out.

    My offer stands to diagnose remains open. I am quite technical and if I can help by diagnosing this I am more than happy to assist.

    iplayer is a fantastic tool. I watch BBC almost exclusively and the content BBC produce is world beating IMO. iPlayer just makes the whole consumption much more modern rather than fixed time scheduling. iPlayer on iPad had made this truly awesome and if Apple add AirPlay for Safari it will be a killer. The pause in iPad streams is a real disappointment. I had been contemplating if I even wanted a TV any more as I prefer using iPad and if iPlayer can be fixed on ipad this will be the case.

    One final point. I cleared cache, deleted history, rebuilt device from scratch, factory restored, changed every device on my network, changed DSL connection. In short I reset everything to fresh and nothing corrected this issue.

    Let's hope we can get a fix for this. I am at least glad I was not the only one to see this and I am sure the BBC given their engineering resource and skill will resolve this sooner rather than later.

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  • Message 39. Posted by John99 (U13871221) on Thursday, 6th January 2011permalink

    @ Jon247

    Would it be possible for The Powers That Be to give you a proper BBC identity, ie give you notable status or editor status so we know you are from the BBC.

    Or at least in the interim ask someone with such status to confirm you are BBC staff.

    Assuming you are from the BBC thanks, we have not had much response from anyone from the bbc recently.

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  • Message 40. Posted by John99 (U13871221) on Thursday, 6th January 2011permalink

    stock reply that they cannot respond to all personally (fair enough) but then nothing.


    But the point is Tucker, the sort of detail that you give is probably invaluable for the BBC technical department in tracking down such problems.

    It would be useful to know they have passed the detail on, to the technical department
    - rather than as I think likely dismissed it and discarded it as a technical subject the contact form people can not reply to themselves.

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  • Message 41. Posted by Tucker (U14729750) on Friday, 7th January 2011permalink

    I have every faith that the relevant people in BBC take notice when issues are reported. For that reason I always try to provide as much technical information as required and am more than happy to expand on this if asked. It is helpful to be able to look at both ends of my DSL and ethernet links and see what is happening and also to be able to change connections and hardware to evaluate and test options.

    I have distilled most of the technical data I have. I also have packet and full session captures and had been analysing these to see what was going wrong. Initially I was concerned that it was our DSL services or transit links. When I ruled this out it looked like something that I felt BBC should aware of hence the report and forum post to see if anyone else had the issue.

    I have had a reply from my support query. This came a few hours after my last reply. EIther the thread has received attention or this is a mad coincidence! The main part of the reply is

    "Thank you for contacting the BBC iPlayer Support team.

    I understand that you were unable to stream BBC iPlayer content on your Apple iPad.

    Thank you for highlighting this issue to us which we beleive is now resolved. If you do expereience this issue again, please get in touch"

    I have run some tests and from what I can see so far the issue has not repeated. I have also watched the sessions on the router and they do not randomly stop now.

    I have also been looking into the HTTP segmented streaming protocol following this issue, some work I am doing on an iPlayer type service for a school I do some work in and for general interest. I can only assume that when a sufficient buffer was built up the client (iPad) was increasing delay between segments and somewhere either the client or the server lost the session. This was typical of what I saw happening and it was more pronounced on faster connections that could burst higher suggesting the buffer filled larger and quicker increasing the problem. I will run some more tests and see if the solution has been to throttle the egress speed from the server reducing buffer fill capability. I would have thought this may have solved it and I almost fixed it on my links by simulating this using rate limits on the upstream router. Thinking from ISP perspective a more steady stream with less burst would be more welcome and I am sure it would better manage load on the BBC CDN servers. Just my thoughts....

    You can read the full spec of the streaming system from Apple if you are interested

    developer.apple.com/...

    I will run some more tests and report back. Any more feedback from anyone else who had the issue would also be welcome.

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  • Message 42. Posted by John99 (U13871221) on Friday, 7th January 2011permalink

    I note Jon24/7 now displays notable status if you mousover the name, it seem the BBC is once again looking at some of these threads.

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  • Message 43. Posted by benthepowerstop (U14745826) on Saturday, 8th January 2011permalink

    I have the exact same issue, several other devices fine, iPad buffers after 5-6 mins and never recovers. As a result iPad and iPlayer have been a no go since before christmas. Please fix it, iPlayer I miss you.

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  • Message 44. Posted by AllyOops (U13632778) on Saturday, 8th January 2011permalink

    I had no problem watching a couple of programmes on BBCi on my IPad last night. Looks like the chaps at BBC might have sorted this issue. Thanks.

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  • Message 45. Posted by Martin (U14748120) on Sunday, 9th January 2011permalink

    My issue with iplayer on my ipad seems to be this error message that I keep getting:
    "unfortunately this programme is not currently available on this device

    please try again later or you can watch this programme now in BBC iPlayer on a windows, mac or Linux computer"

    I've tried several different programmes over several different days, but get exactly the same message. A simple solution would be appreciated!

    Am I doing something wrong?

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  • Message 46. Posted by AllyOops (U13632778) on Wednesday, 12th January 2011permalink

    Looks like I was a bit previous saying things seem to have been fixed on IPad BBCi Player
    I was watching BBCi last night and, during a 1hr programme, the player stopped 3- times with the reported fault. Obviously the issue is not resolved.

    I also received an email reply from BBCi help team advising me that If I am having problems I should clear the cache, enable Java and download or re-download) the latest revision of Flash. Come on BBC. Read the posts properly. Cache and Jave OK, but Flash. It is IPad we are all talking about.

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  • Message 47. Posted by mark3000 (U14732801) on Wednesday, 12th January 2011permalink

    Seems to be working again for me. I've now successfully watched a couple of things.

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  • Message 48. Posted by Tucker (U14729750) on Thursday, 13th January 2011permalink

    I tried a couple of shows and each had buffer problems. I had to restart a 90 min show 3 times. One hour show needed restart twice. Always seems to get around 37-32 mins then have issue. Last night I ran the same show on iPad and Sony TV. Sony TV played fine and iPad stopped at 30 odd minutes then needed restart. I ran each individually so bandwidth was not an issue and on Sony I used the higher quality mode.

    I will try again tonight. Also will be adding iPad 4.3 to mix and see how it performs and how Air Play works with iPlayer. Will let you know.

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  • Message 49. Posted by John99 (U13871221) on Thursday, 13th January 2011permalink

    It may be coincidence but BBC obviously made changes last Thursday;

    Alan Ogilvie from the BBC who posted the following is usually very helpful:

    the result of a change made to our streaming service on Thursday last week. Unfortunately we are just trying to work out how to return functionality to those services that pick up this content. { www.bbc.co.uk/blogs/... ]


    You may find it useful to read the comment in full.

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  • Message 50. Posted by Ezra Mohawk (U4352590) on Thursday, 13th January 2011permalink

    I think my problems worse than most, I get about 30 seconds on the iplayer and then buffering forever with no return to the program I'm trying to watch, completely useless. On the other hand the radio works great but this is truly frustrating.

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