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Desktop installed but not downloading

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  • Message 1. Posted by LordDisco (U1120676) on Tuesday, 30th November 2010permalink

    Hi,
    When i try and download anything to iPlayer desktop, I click the download link, it thinks about it for a while and then nothing happens. If the iplayer desktop window is behind the ie window then the icon flashes, so something is going on but no download starts.

    I've unistalled and re-installed iplayer desktop and also uninstalled and re-installed Adobe AIR

    Using Win 7 64-bit

    Any ideas?

    complain

  • Message 2. Posted by rubyslippers1 (U14707602) on Wednesday, 1st December 2010permalink

    me too. Did manage to download one programme which has disappeared and now it's not downloading and prompts me to install iplayer which is already there... any suggestions anyone?

    complain

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  • Message 3. Posted by John99 (U13871221) on Wednesday, 1st December 2010permalink

    Use the windows downloads, where available, as mentioned elsethread.

    The usually are fairly trouble-free, but need suitable computer, and not always available.

    complain

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  • Message 4. Posted by John99 (U13871221) on Wednesday, 1st December 2010permalink

    Hi Lord Disco,

    Your problems could be 64bit specific.

    Have a look at some of the other threads.
    Try using a 32 bit browser.
    Remember some 64 bit software may be experimental.
    ( There is a thread about that but I do not have time to look for it at present)

    A couple of threads you could glance at are:
    "Unable to play any downloaded programmes." - www.bbc.co.uk/dna/mb...
    "Problem with 64bit Linux and iPlayer desktop app" - www.bbc.co.uk/dna/mb...

    John

    complain

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  • Message 5. Posted by figlesquidge (U866206) on Wednesday, 1st December 2010permalink

    Its not limited to 64-bit.
    I'm running Vista SP2 32-bit, and I get exactly the same issue.

    Strangely, it still successfully gets the series downloads of Top Gear which I signed up for back when the feature first came up.

    complain

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  • Message 6. Posted by David Brittain (U14718800) on Friday, 10th December 2010permalink

    I am experiencing somerthing similar that stops me enjoying this service. I have an intel Mac. Every time I try to download a programme I am taken to the site for downloading the I-Player application. This is updated but I never get a programme to download.

    Any thoughts? Thanks, DB

    complain

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  • Message 7. Posted by John99 (U13871221) on Friday, 10th December 2010permalink

    Hi David,

    No answers but I suspect anyone trying to answer would find more information usefull:

    What versions of Air, FlashPlayer, and iPlayer Desktop are you using ?
    Is your machine 64 bit ?

    Presumably you have no problems streaming BBC iPlayer content, can you confirm streaming works ok and you are only having problems with iPD.

    Note it is always worth checking any security software and settings, possibly temporarily disabling it.

    Johb

    complain

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  • Message 8. Posted by Chris (U14713855) on Friday, 10th December 2010permalink

    I am having a similar problem but I know what is wrong but not how to fix it.

    My ipD steadfastly insists that it is offline when clearly the PC is fully logged onto the internet (hense me able to type here).

    I am running Windows7 but using IE9 32bit - there are very few addins for 64bit

    complain

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  • Message 9. Posted by John99 (U13871221) on Saturday, 11th December 2010permalink

    I do not use iPD at present but I do know the copy of IPD v3.0.7 I do have will apparently not always update itself to 'online'. the workaround is to ensure it is closed that is use taskkill or task manager and make sure 'BBC iPlayer Desktop.exe' is not running then restart it again by clicking the desktop icon or using a run command.

    The above is similar in effect to the last suggested idea:
    "online status" - www.bbc.co.uk/dna/mb...

    I do not know but maybe another possibility is iPD is trying to, for instance, get an Air update, possibly if that is blocked by security software it will not change the status or procede to play/download

    What is your version of iPD and your version of Air ?

    complain

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  • Message 10. Posted by Midwesterner in the Midlands (U3372123) on Saturday, 2nd April 2011permalink

    Air: 2.6.0.19120
    Flash player 10 plugin 10.2.152.32
    Flash player activeX 10.0.45.2
    iplayer desktop 3.0.10

    Windows 7 Pro
    Firefox 4.0

    Intalled (tried all forms of clean install, with reboots after uninstall, cleaning registry keys and cache, etc.). Taskmanager shows iplayer desktop process, but no sign of it as a window, in taskbar, anywhere.

    complain

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  • Message 11. Posted by Chris O (U13750132) on Monday, 4th April 2011permalink

    Hi Midwesterner,

    Please try this:

    . Uninstall Adobe Air
    . Go to the iPlayer website and try downloading any program.

    This will force a reinstall of both Air and iPd.

    Please let us know if that sorts your problem smiley - ok

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