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iplayer not working since Wii Internet channel upgrade

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  • Message 81. Posted by Nathan G (U14126616) on Friday, 23rd October 2009permalink

    No, they really just mentioned that they may have a new Iplayer released and that was only after a lot of people asked.

    The BBC currently have an awful customer relations system and refuse to let anyone know what is happen (if they even know themselves) and we know from the first IPlayer that any date or attempted time line they give is probably complete rubbish.

    I actually met an older couple the other week who thought there Wii was broken as they couldn't get it to work any more..... not a great situation.

    There are thousands of projects and companies online that manage to provide a good level of communication when things break and people appreciate this, the BBC has a lot to learn!

    complain

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  • Message 82. Posted by John99 (U13871221) on Friday, 23rd October 2009permalink

    The recent (20th Oct) bbc blog may be of interest to readers of this thread :www.bbc.co.uk/blogs/... it then links to guidelines: www.bbc.co.uk/info/p...

    • The BBC will consider adjusting its standard iPlayer technology products for specific device families with an installed base of over 100,000.
    • The BBC will consider bespoke development of iPlayer technology for specific device families with an installed base of over 500,000.

    It does however mention cost considerations. I guess WII users easily have over 1/2 million installations, (does any one know ? & does the bbc mean uk installations ? wonder if the cost considerations are causing delays.

    John

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  • Message 83. Posted by Jon iPlayer Host (U8557168) on Friday, 23rd October 2009permalink

    Hi,

    The Wii page should state that there are problems. However we hope to have news on improvements in the near future.

    Jonathan

    This is a reply to this message.

  • Message 84. Posted by flashyblade (U14190169) on Tuesday, 27th October 2009permalink

    Come on BBC. This simply isn't good enough. The message is bland beyond belief, and is a cop out. It's 2 months that the iplayer hasn't worked. The wii is my only iplayer access at home.

    complain

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  • Message 85. Posted by Rich (U2940323) on Tuesday, 27th October 2009permalink

    I was interested to see this comment on BBC Tech.... (at the bottom).... perhaps someone needs to remind them it needs fixing!

    news.bbc.co.uk/1/hi/...

    "The Sony PlayStation 3 and Nintendo Wii already allow users to watch BBC shows via the iPlayer. "



    complain

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  • Message 86. Posted by Eponymous Cowherd (U13748135) on Tuesday, 27th October 2009permalink

    Sent a complaint regarding the article (factual accuracy). The BBC should NOT claim it is providing a service it is currently incapable of running.

    It is now coming up to 2 months without service, and still only the "later this year" message when you browse to the iPlayer site on the Wii.

    Unacceptable in the extreme.

    complain

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  • Message 87. Posted by Nifta (U14126600) on Wednesday, 28th October 2009permalink

    Well, nice to see that they've updated the article quickly (it now says that there have been problems on Wii iPlayer recently). Good lord, it seems someone at the BBC does respond to user comment.

    Come on someone from the BBC... PLEASE give us some updated information as to what's going on with Wii iPlayer. Anything.... even a small nugget of info. I'm sure someone there who knows what's happening is reading this thread. Come on... click the reply button and leave a small tidbit of info... it'll take you all of 30 seconds and will make so many people happy!

    complain

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  • Message 88. Posted by JC230169 (U14192201) on Wednesday, 28th October 2009permalink

    This looks like by far one of the most popular threads on this highly dis-organized Forum.

    The more people who add comments to this then who knows someone at the BBC might listen (as has been stated many times already we only pay all their salaries, something that they seem to forget at times)

    I'm also going to e-mail OFCOM. At the very least on the home page of the iPlayer there should be an updated news for the Wii, PS3 etc and estimated time to fix....

    complain

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  • Message 89. Posted by Eponymous Cowherd (U13748135) on Thursday, 29th October 2009permalink

    Hmmm, I see the BBC have updated the article mentioned above to now admit there is a "problem" with the Wii iPlayer.

    So, in the BBC lexicon, "problem" means "doesn't work at all", then?

    In other news:
    Titanic. Small leak discovered, will continue voyage "later this year" smiley - sadface

    Surely they must have *some* idea when this will be fixed by now?

    complain

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  • Message 90. Posted by alanparker (U1262502) on Thursday, 29th October 2009permalink

    Has anyone tried Watchdog? The technology sections of the press?
    If there was a solid response and some kind of date, I wouldn't bother so much but..."suffering problems"???

    complain

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  • Message 91. Posted by andy b (U14194125) on Friday, 30th October 2009permalink

    I have also signed up on this message board only to post a reply to this, i got the wife all excited when we missed the new waterloo road show a few nights ago... said oh thats ok we can watch it on iplayer..

    sadly like many things these days a lot is promissed but never delievered...

    complain

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  • Message 92. Posted by Adam Macgill (U14194424) on Friday, 30th October 2009permalink

    Just to add one more name to the list of disgruntled.

    Also UK sales figures for the Wii are about 5 million since launch of which most are in Broadband connected homes with WiFi. So top of the list after PCs as a way to get iplayer and particularly important as are connected to the TV for family viewing so actually a unique access methord - come on BBC sort it out. When my kids are at their grandparents they want to share wathching ooglies.

    Thanks to all of you for these postings - as I did a quick check before accepting the Wii upgrade so am still on the old browser - sorry about that.

    complain

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  • Message 93. Posted by holly (U14195350) on Friday, 30th October 2009permalink

    I have also just registered to let ya all know I'm now another disgruntled TV license payer getting a raw deal from the BBC. A date for the fix/release of I player channel would at least acknowledge their viewers dissatisfaction. GET YOUR ACT TOGETHER BEEB!!

    complain

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  • Message 94. Posted by Mike Green (U14197846) on Sunday, 1st November 2009permalink

    I understand that wii support won't be a primary support issue for the BBC , and that it will take a while to fix. However they've given themselves a generous resolution time and I will be very unhappy if they fail to get it up and running by the new year.

    complain

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  • Message 95. Posted by markiemarque (U13646893) on Sunday, 1st November 2009permalink

    Can we please have a timeline for this fix? Also, would someone outline what the problem is and where the ball was dropped between the BBC/Nintendo and Opera.

    I have looked back through the thread and there are some good explanations of the issue .... just want the BBC to give their side of things.

    The iplayer is an excellent service by a world beating British company and along with the podcast service provides a wonderful digital offering .... so sorry for complaining ... just used to great service from the BCC smiley - smiley

    complain

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  • Message 96. Posted by TheManOnThe172Bus (U14160973) on Tuesday, 3rd November 2009permalink

    Could the apparent lack of urgency on this issue be anything to do with the demographic of us wii users?

    If members of the BBC Trust or senior BBC management had a wii as their only means of accessing iPlayer, I suspect the problem would have been fixed very quickly.

    But I'm pretty sure the great and the good of the BBC will be comfortably enjoying iPlayer content via smarter hardware than a mere wii. So the values of the Corporation presumably dictate that the needs of us lesser mortals can comfortably be relegated to an urgency of "when we haven't anything else to do".

    Even if nobody really cares about customer satisfaction, has nobody in the BBC the wit to realise that alienating "ordinary" people is pretty dim strategy with an election coming?. I'd have thought that crude self-interest would have made an early fixing for the wii problem a very good idea.

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  • Message 97. Posted by ae5657 (U14006174) on Tuesday, 3rd November 2009permalink

    I think this could be relevant:

    "...we are planning to make a standard product available in Adobe Flash Lite 3.1. I expect the Beta to be ready in April 2010."

    from:

    www.bbc.co.uk/blogs/...

    The upgraded Wii browser uses Flash Lite 3.1, so it looks like even a beta fix won't be available until Q2 2010.

    complain

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  • Message 98. Posted by matt (U8621220) on Tuesday, 3rd November 2009permalink

    If members of the BBC Trust or senior BBC management had a wii as their only means of accessing iPlayer


    Why would the Wii be their only means of accessing iPlayer?

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  • Message 99. Posted by stephen haworth (U14201091) on Tuesday, 3rd November 2009permalink

    this bbc page suggests there is something coming this year

    www.bbc.co.uk/iplaye...

    How to access on Nintendo Wii:
    1.If you haven't already done so, connect your Wii to the internet (requires wi-fi access via broadband internet).
    2.Go to www.bbc.co.uk/iplayer
    You will be unable to play programmes if you have recently upgraded your Wii browser. We are launching a new BBC iPlayer for Wii in the coming months - stay tuned!


    complain

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  • Message 100. Posted by stephen haworth (U14201091) on Tuesday, 3rd November 2009permalink

    also here update here too

    iplayerhelp.external...

    complain

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  • Message 101. Posted by Eponymous Cowherd (U13748135) on Wednesday, 4th November 2009permalink

    The "update" has been there since a week or so after Wii iPLayer failed. Since then there has been no feedback whatsoever from the BBC.

    From tomorrow (5th November 2009), the BBC have exactly 8 weeks to make good their promise to fix this by the end of the year.

    Given that we can exclude anything happening in the Christmas week, that leaves only 7 weeks.

    My guess is that the lack of response or feedback on this, the largest and most active thread on the iPlayer forums indicates that the BBC are merely going to ignore the problem and hope we all get bored / give up hope. I'd lay even money that the Wii iPlayer will still be broken on Jan 1, and we'll still be looking at the "later this year" message (giving them an automatic extra 12 months for no further effort).

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  • Message 102. Posted by Jon iPlayer Host (U8557168) on Wednesday, 4th November 2009permalink

    We still aim to have an improved version of BBC iPlayer for the Wii this year so hope to have some further news soon.

    Jonathan

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  • Message 103. Posted by Nifta (U14126600) on Wednesday, 4th November 2009permalink


    //faints//

    smiley - winkeye

    Thanks for the news Jonathan, much appreciated smiley - smiley

    My wife and I are really missing iPlayer. We haven't watched a single iPlayer programme since the Wii version died; although we have a PC in the study it's just impractical (and uncomfortable) to sit down together in there. Our Wii's the only (potential) source of iPlayer in the lounge.

    Any further morsels of information gratefully hoovered up!

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  • Message 104. Posted by Nathan G (U14126616) on Wednesday, 4th November 2009permalink

    No offence but since this began all we've been told is please wait for further news. There has been nothing official better than that, doesn't the BBC think there should have been a rather more active and detailed response on what went wrong, what is being done about it and when it is likely to happen.

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  • Message 105. Posted by Eponymous Cowherd (U13748135) on Wednesday, 4th November 2009permalink

    I see the BBC are about to release iPlayer functionality for Freesat boxes (at least those equipped with ethernet ports) this month.

    www.reghardware.co.u...

    Odd how they can spend so much time and effort bringing iPlayer to ethernet enabled Freesat boxes (which relatively few people have), and even give a fairly concrete release date, while the best they can do regarding the Wii (millions sold in UK) is to "aim to have an improved version of BBC iPlayer for the Wii this year" and "hope to have some further news soon".

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  • Message 106. Posted by TheManOnThe172Bus (U14160973) on Wednesday, 4th November 2009permalink

    Even though it may be rare for wii users to have broadband without a PC or laptop, many will have the wii as their only potential means of having several people watch iPlayer in their living room. So I should have said "convenient means ..." - but the point remains - I'd be pretty sure that senior BBC people don't crowd round a laptop or sit at a desktop PC to watch iPlayer - the only current options for the wii-owner without a budget for extra kit in the living room.

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  • Message 107. Posted by matt (U8621220) on Wednesday, 4th November 2009permalink

    This may not help you but if you have access to a laptop, it is possible to connect that to the TV and watch your downloads that way.

    complain

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  • Message 108. Posted by hillfly (U14202741) on Thursday, 5th November 2009permalink

    Has anyone tried using this lately? I am at work so can't try until tonight:

    defaced.co.uk/blog/i...

    complain

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  • Message 109. Posted by The Phazer (U815970) on Thursday, 5th November 2009permalink

    Odd how they can spend so much time and effort bringing iPlayer to ethernet enabled Freesat boxes (which relatively few people have), and even give a fairly concrete release date, while the best they can do regarding the Wii (millions sold in UK) is to "aim to have an improved version of BBC iPlayer for the Wii this year" and "hope to have some further news soon".


    To be fair, they have not annouced any kind of release date. They've announced a closed beta test, which won't be open to the general public. There's no public release date for iPlayer freesat at all. And while I don't think this has been handled well at all, we effectively now have a date for the Wii iPlayer to be fixed specific to seven weeks.

    Phazer

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  • Message 110. Posted by blazza (U14202761) on Thursday, 5th November 2009permalink

    I just checked on my Wii and even though some of the menus appear, the listings of programs does not.

    complain

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  • Message 111. Posted by Nifta (U14126600) on Thursday, 5th November 2009permalink

    I tried defaced on my wii a few weeks back to see whether it'd work. No joy unfortunately.

    complain

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  • Message 112. Posted by hillfly (U14202741) on Thursday, 5th November 2009permalink

    Has anyone tried installing the Opera browser channel and then going to the i-player page?

    complain

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  • Message 113. Posted by blazza (U14202761) on Thursday, 5th November 2009permalink

    iPlayer used to work on mine but I recently updated the latest version of Opera and iPlayer no longer works.

    complain

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  • Message 114. Posted by Eponymous Cowherd (U13748135) on Friday, 6th November 2009permalink

    ***"To be fair, they have not annouced any kind of release date [for the MHEG iPlayer]. They've announced a closed beta test, which won't be open to the general public. There's no public release date for iPlayer freesat at all. And while I don't think this has been handled well at all, we effectively now have a date for the Wii iPlayer to be fixed specific to seven weeks."***

    The point is, with a mere 7 weeks to run before the claimed *final* deadline, the BBC have released *no* information whatsoever on the status of the Wii iPlayer. So the MHEG iPlayer is in a "closed beta test", but, at least, it *has* been "announced".

    All we get are vague platitudes using words like "soon". " aim to" and "hope to". You have to wonder why they won't give any more concrete info than this at this stage of the game (e.g."we are currently testing...", "alpha", "beta")?

    Either they cannot, in which case they should not be promising a 2009 release, or will not, in which case you have to ask "why"?

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  • Message 115. Posted by Nifta (U14126600) on Friday, 6th November 2009permalink

    “Has anyone tried installing the Opera browser channel and then going to the i-player page?”

    Erm, unless you know some other way of accessing iPlayer on a Wii that's what we've all been trying (and failing) to do since the channel was updated.

    complain

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  • Message 116. Posted by Eponymous Cowherd (U13748135) on Wednesday, 11th November 2009permalink

    Well, there are now 6 weeks untill XMas, and 6 weeks left for the BBC to make good its promise to fix the Wii iPlayer "this year".

    Apart from the (now *extremely* annoying) "stay tuned" message on the iPlayer web page we have had no more information since Jonathan's message a week ago saying that more info would be available "soon".

    Obviously "soon" in BBC parlance is a timespan greater than a week.

    If a 2009 "fix" is unlikely then the BBC should be honest and admit it rather than this dithering. If a 2009 fix is likely, then they should be able to provide more info by now, so why don't they?

    complain

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  • Message 117. Posted by matt (U8621220) on Wednesday, 11th November 2009permalink

    The BBC did the same last year when they released iPlayer Desktop. They said that by the end of 2008, there would be a version of Download manager that Windows, Mac and Linux users could use. Things then went very quiet.

    I think it was just before Christmas that they released iPlayer Desktop with only days to spare so it is possible.

    complain

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  • Message 118. Posted by nzh99 (U14126668) on Friday, 13th November 2009permalink

    A date!!! 18th Nov *2009* smiley - winkeye

    news.bbc.co.uk/1/hi/...

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  • Message 119. Posted by _Ewan_ (U11818211) on Friday, 13th November 2009permalink

    Hallelujah. Though I still don't see why we shouldn't expect some basic openness from the BBC - would it really have killed them to simply say "We're not fixing the old Wii support, it's too difficult, but we are building a whole dedicated channel, we'll keep you posted on progress." and do that weeks ago?

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  • Message 120. Posted by David (U2803433) on Friday, 13th November 2009permalink

    Thank you BBC :o)

    Better late than never! If it can be even half as slick as the Nintendo Channel (and less overloaded, hmm, not much chance there I fear) this should be very good indeed.

    complain

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  • Message 121. Posted by Nifta (U14126600) on Friday, 13th November 2009permalink

    Hurrah!

    But... WHY ON EARTH WASN'T THE NEWS MENTIONED IN THIS THREAD BY THE BBC?!!

    Anyway, I shan't be needing to post in this thread any longer smiley - smiley Assuming it works of course! smiley - winkeye

    complain

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  • Message 122. Posted by John99 (U13871221) on Friday, 13th November 2009permalink

    Dare say some of the reason may be due to necessary collaboration and the JOINT press release. But I must say I sometimes think bbc should be able to release important iPlayer info earlier than it often does.

    Lets hope the new player works, there is already a related thread on it: www.bbc.co.uk/dna/mb...

    and some of the other links
    news.bbc.co.uk/1/hi/... (bbc tech news)
    www.bbc.co.uk/blogs/... (bbc blog)/the_new_iplayer_on_the_nintend.html
    www.bbc.co.uk/presso... (press release)

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  • Message 123. Posted by matt (U8621220) on Saturday, 14th November 2009permalink

    It should have been posted in Service Updates really. It did come through the news feed at 10.36am though. That was the first I knew about it.

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  • Message 124. Posted by Paul (U14221709) on Tuesday, 17th November 2009permalink

    With respect.

    There are now approaching Freesat sales of 750,000 in the U.K. since launch and growing at an excellent rate. So, I would suggest that the comment that relatively few people have it, to be significantly inaccurate.

    Additionally, it should be considered that Freesat is a venture funded by the BBC and ITV [and others] and of course they have a vested interest in ensuring this service is available through their own projects to the licence paying public.

    We have Freesat, Wii and Virgin Media and will enjoy the opportunity of being able to select which platform to watch the excellent iPlayer service.

    Regards

    Paul S Watts

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  • Message 125. Posted by Nifta (U14126600) on Wednesday, 18th November 2009permalink


    Well, I've tried the new iPlayer Channel and it's fantastic! Thankyou very much to the programmers, designers and artists who've evidently put much love into this smiley - smiley

    By the way, to any BBC staff watching this, it might be advisable to modify the message that any Wii users who browse to bbc.co.uk/iplayer still receive!!

    Let them know that they can download the new iPlayer channel as the old message that the "Wii browser isn't compatible with iPlayer, but we're working on a solution" must be damaging in your attempts to get more Wii users onto the iPlayer!

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  • Message 126. Posted by kirk eastment (U14222092) on Wednesday, 18th November 2009permalink

    I've also tried it and i cannot get anything but error code 375003 & 375006.

    It happens whenever i try to watch any Doctor Who programme other than Water Of Mars.

    I did manage to get a minute or so of Evolution of the Daleks, until i was told there was insufficient bandwidth to play this episode without glitches.

    But how can there be insufficient bandwidth to play that episode, when there is more than enough for me to play WoM.

    Anyone else getting errors.

    complain

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  • Message 127. Posted by John Edwards (U14127884) on Wednesday, 18th November 2009permalink

    The new BBC iPlayer channel is fantastic. Gone is the need to resize and reposition the viewing window and the image quality is quite acceptable. Well done to all concerned!

    complain

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  • Message 128. Posted by DaveP37 (U14223092) on Wednesday, 18th November 2009permalink

    Also think it's great.

    Only problem is that the progress bar (with pause button etc.) doesn't disappear. Is this a common problem? Or have I done something silly...?

    complain

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  • Message 129. Posted by Nifta (U14126600) on Thursday, 19th November 2009permalink

    If you point the wiimote away from the screen and then put it down, the onscreen player controls will disappear quite quickly smiley - smiley

    It's all still working well for me, no error codes. To Kirk; what d/l speed do you get from your ISP? They may use variable bit rates on the different programmes and you may be on the cusp between values.

    I am just guessing of course!

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  • Message 130. Posted by Blind Alley (U1309776) on Thursday, 19th November 2009permalink

    Very pleased with the new iPlayer service on Wii, clean easy to use interface and respectable video and audio quality. Thank you.

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