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iplayer not working since Wii Internet channel upgrade

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  • Message 21. Posted by Nathan G (U14126616) on Friday, 4th September 2009permalink

    While I can perfectly accept it will take a while to fix I can't say i'm impressed by the lack of any statement or update on this.

    Seriously it wouldn't take any effort to update the "Service updates" to say there is a problem would it!

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  • Message 22. Posted by splash3313 (U14125301) on Friday, 4th September 2009permalink

    the bbc knew about this problem but according to adobe they did nothing and wont untill enough people encounter the fault. its a siomple fix telling the iplayer to top using flash 7 and use flash 9 at the moment the wii version of iplayer will only work on flash 7 cause that is how it is set up. its about half an hour job to fix according to adobe. Why dont the bbc do it then lazyness.

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  • Message 23. Posted by nzh99 (U14126668) on Friday, 4th September 2009permalink

    I would be disappointed if it is the case that it's an easy fix. Surely the technical might of the bbc technical team should be able to squash this issue fairly swiftly. (Unless it is *much* more complex than we are surmising. Of course with no info or feedback we don't know and we're left to guess).

    I urge any 'read-only viewers' of this thread (as I was until I signed up a few minutes ago!) to join and add their voice to the list of disappointed wii/iplayer users.

    Then, hopefully they will take the issue seriously and respond appropriately.

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  • Message 24. Posted by Nik (U14126728) on Friday, 4th September 2009permalink

    I have just signed up to the BBC forums to respond to this!

    My girlfriend and I are users of the iPlayer on Wii, more-so than on our Mac or any other platform, as we can watch it on the TV in our living room rather than the Mac.

    It is disappointing that there is no word from the BBC on the status of the Wii iPlayer yet, whilst I can understand that they may not have fixed it yet, an update on likely timescales would be nice. We're sorely missing iPlayer at the moment too as our TV aerial is no longer working properly!

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  • Message 25. Posted by billy_b (U14126736) on Friday, 4th September 2009permalink

    I too, have just signed up for this forum.

    I have just downloaded the internet channel on the Wii, specifically to be able to watch iplayer on the TV - only to be disappointed.

    I expect that the BBC have to make the changes so that either version of the wii software will work. Perhaps a short statement with some timescales??

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  • Message 26. Posted by Nifta (U14126600) on Friday, 4th September 2009permalink

    I signed up for this forum too just to add my voice on this problem with the iPlayer on Wii.

    Please BBC, some info on the subject would be appreciated!


    Splash3313, care to say who at Adobe you received that comment from? Can't believe that they'd be so candid...

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  • Message 27. Posted by Nathan G (U14126616) on Friday, 4th September 2009permalink

    I've added a suggestion on the "suggestions" board to update the "service updates" page when there is a problem. Feel free to add your 2 cents maybe one day we'll even get a reply!

    www.bbc.co.uk/dna/mb...

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  • Message 28. Posted by Chiny (U14127134) on Friday, 4th September 2009permalink

    Free Wii Internet... great... some minutes pass while I do the necessary... no iPlayer ? Wii returns to place in cupboard. Shame.

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  • Message 29. Posted by Chris (U821855) on Friday, 4th September 2009permalink

    In that case I'd like to add my name to the list of disgruntled Internet Channel upgraded Wii iPlayer users.

    I much prefer viewing iPlayer on my TV via the Wii, than squinting at a tiny laptop screen - which is the only other viable option.

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  • Message 30. Posted by will (U14127141) on Friday, 4th September 2009permalink

    This is a shambles, although I am not surprised that the bbc has not responded to the complaints.

    We bought the Wii in June for our 10 year old son who is now v. disappointed he can't watch his favourite programmes on the Wii.

    Who is responsible for testing these updates before they are launched on an unsuspecting public? smiley - sadfacesmiley - sadface

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  • Message 31. Posted by cndawes (U14127160) on Friday, 4th September 2009permalink

    this is really annoying BBC people ...

    please make sure it works with all our Wiis ... the children are going nuts that there is no CBBC on demand anymore smiley - sadface

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  • Message 32. Posted by biv (U14127205) on Friday, 4th September 2009permalink

    We want iPlayer back on wii! We want iPlayer back on wii! We want iPlayer back on wii!

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  • Message 33. Posted by snuggsy (U14127348) on Saturday, 5th September 2009permalink

    Ditto here. Just signed up just to register my disgruntlement.

    Not only do those of us who bought the channel when we had to now have to put up with an inadequate compensation, we've also lost the reason most of us bought it in the first place!

    On the plus side, when it does eventually arrive perhaps the quality will improve?

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  • Message 34. Posted by FoxyVet (U14127346) on Saturday, 5th September 2009permalink

    Yup no iplayer on my Wii after teh update - Sounds like both parties are saying "its not our problem its................ problem [fill int eh blank]
    Sort it out BBC! We do pay your wages!

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  • Message 35. Posted by Dave (U14076006) on Saturday, 5th September 2009permalink

    Please sort this out or at least give us an update. YouTube is working perfectly well on the wii so it must be possible!

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  • Message 36. Posted by Nifta (U14126600) on Saturday, 5th September 2009permalink

    I tried some video content on the bbc website today and it played on the new browser. I *think* it didn't play when first released. Anyone else remember? I guess that's progress if so! iplayer is still borked though smiley - sadface

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  • Message 37. Posted by Tom (U9212850) on Saturday, 5th September 2009permalink

    The primary thing I use my Wii for now is watching iPlayer, much easier than messing about plugging in my mac ot the TV whenever I want to watch (and means that I still have my mac free to use)

    Come on BBC! Please fix it and Please Please Please let us know whats going on

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  • Message 38. Posted by Daryl (U14127464) on Saturday, 5th September 2009permalink

    I managed to play the news24 stream from the BBC news front page on the first day of the Wii update. However, iplayer hasn't worked at all for me since the update.

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  • Message 39. Posted by kanath (U14091500) on Saturday, 5th September 2009permalink

    The Wii Opera update now uses Flashlite 3.1 (Which is Flash 8 and Flash 10 media).
    I dont think Wii can do anything about it I guess its the BBC people who can trim down the size of the iplayer version 9, so that Wii can process the actionscript faster. It could be a timeout issue, which is why we can just see the carousal going infinitly.
    The only difference before the update and now is the src swf file in embedded html. Previously it was 7player.swf now its 9player.swf (disregarding the Major_Minor revision numbers).

    You can check this by using user agent switcher in Firefox and putting Wii user agent which is -> Opera/9.00 (Nintendo Wii; U; ; 1038-58; Wii Shop Channel/1.0; en)

    Cheers
    Kan

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  • Message 40. Posted by davman (U14127698) on Saturday, 5th September 2009permalink

    I've registered for the same reasons as above. I don't care who's fault it is I just want to use the service! Some information would be nice! Pretty please BBC!

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  • Message 41. Posted by Alex_G (U14127827) on Saturday, 5th September 2009permalink

    So this is why iPlayer isn't working on my Wii. The BBC didn't exactly make it easy for me to find out why it was happening, there's no information that so many people would have no access to iPlayer anywhere I could see. Thanks to whoever started this thread for saving me the wasted effort of trying to open and forward various ports in my router.

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  • Message 42. Posted by John Edwards (U14127884) on Saturday, 5th September 2009permalink

    I'd just like to add my name to the list to say please, please, please BBC sort this out asap.
    Thanks.

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  • Message 43. Posted by VitonG (U14127985) on Saturday, 5th September 2009permalink

    You can now watch the World Masters Darts on the iplayer. I have checked most of the other recent programs and nothing else works.

    Does this mean that the BBC are working on the problem and all new programs will play?

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  • Message 44. Posted by Nifta (U14126600) on Sunday, 6th September 2009permalink

    I watched some of the Andrew Marr show a bit earlier. It was buffering repeatedly, but working. Just tried again though and got nothing but the spinning carousel. Looks like *something's* happening.

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  • Message 45. Posted by weeman_com (U14123429) on Sunday, 6th September 2009permalink

    Sorry the darts doesnt work for me on the wii browser!
    The iPlayer doesnt stream anything...

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  • Message 46. Posted by Lech11 (U14129084) on Monday, 7th September 2009permalink

    Like others - joined specificaly to add to the list of disgruntled people who can no longer watch iPlayer on the Wii. The kids are going loopy and driving me to distraction because they cannot watch their programs anymore. Pleeeeeeese BBC give us an update as to when this will be fixed!

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  • Message 47. Posted by Thom (U4322663) on Monday, 7th September 2009permalink

    A little (true) story
    "I was very happy when I got a Wii that I could watch iPlayer content in the comfort of my front room.
    I was then saddened that I had to buy the Wii internet channel when it was originally free. I therefore didn't bother because I heard that the BBC were working on a free iPlayer channel, independent to the Wii Opera browser. This never turned up, so I eventually stumped up the cash and bought it.
    I come back from holiday and find an exciting message from Nintendo that the web browser has been updated and I will get a free game as compensation (although I would rather get my points refunded/credited back to me).
    I immediately upgraded, imaging all the great high quality videos I will now be able to watch, I didn't think for a second that it would actually make me worse off. I know can't watch any iPlayer content."

    Did Nintendo do this without the BBC knowing? Surely not. It must be the most visited page in the UK on the Wii (or maybe second to youTube).
    The BBC should make a formal statement and include it on the Wii pages, iPlayer site and the BBC News Technology pages.

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  • Message 48. Posted by Eponymous Cowherd (U13748135) on Monday, 7th September 2009permalink

    I can accept that they may not have been informed of this update by Nintendo. I can accept that it may may take some time to fix the problem. I can accept that the BBC may not know how to fix the problem or even if it can be fixed.

    But, given that they MUST be aware of the issue by now, I cannot accept the wall of silence on this matter. A simple message on iPlayer "Home", or even on a help page, saying "We are aware of the problem and are looking into it" would be acceptable.

    The way they seem to be ignoring the problem is completely unacceptable.

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  • Message 49. Posted by nzh99 (U14126668) on Monday, 7th September 2009permalink

    Hurrah!

    It lives!! (Not fixed but at least acknowledged)

    iplayerhelp.external...

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  • Message 50. Posted by Dave (U14076006) on Monday, 7th September 2009permalink

    "Later this year we will be launching all-new BBC iPlayer designed specifically for the Wii" - sounds very interesting! Wonder whether is will be based around the internet channel or its own wii channel?

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  • Message 51. Posted by weeman_com (U14123429) on Monday, 7th September 2009permalink

    All i have to say is Woop Woop

    cant wait for it to be fixed and the all new iplayer should be good sauce

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  • Message 52. Posted by ianz (U14129034) on Tuesday, 8th September 2009permalink

    Well I'm glad they've acknowledged a problem at least. Why bbc, nintendo and opera didn't think to work together to ensure that the wii flagship internet service would still work after the 'update' is beyond me though...
    .. please fix asap BBC!!

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  • Message 53. Posted by ess (U14131420) on Wednesday, 9th September 2009permalink

    it would be nice to see something like "we think it will take about 2 days/a week/2 weeks/month to fix"

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  • Message 54. Posted by John Edwards (U14127884) on Thursday, 10th September 2009permalink

    Agreed. Nothing has happened so far this week and I'm checking back here every day. Somebody somewhere said this was a 30 min fix for the BBC to do but it would be good to have an official view and an expectation from the BBC themselves.

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  • Message 55. Posted by Nathan G (U14126616) on Friday, 11th September 2009permalink

    There is now a story on El Reg!

    www.reghardware.co.u...

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  • Message 56. Posted by cm17 (U14137819) on Wednesday, 16th September 2009permalink

    Just to keep this thread active.

    Still no progress on IPlayer through Wii. My original saved address for the iplayer doesn't work now - but going into it afresh still doesn't play anything. Some update on progress from BBC would be nice.

    It's a shame that 'homebrew' (Google it if you haven't heard of it - MPlayer CE is great)' doesn't offer an alternative browser to Opera - that would be helpful.

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  • Message 57. Posted by Nathan G (U14126616) on Thursday, 17th September 2009permalink

    It is quite bad that apart from acknowledging the problem they haven't bothered to go on the forums and update anyone in the last 17 days. Lets face it, it would take just one person on team looking into the problem about five mins, probably less to do this.......

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  • Message 58. Posted by Nifta (U14126600) on Thursday, 17th September 2009permalink


    I'm finding it works in a small percentage of cases. However, returning to the same programme again later results in the infinitely spinning carousel of doom.

    It may be coincidence, but delving into the Just Arrived programmes sometimes produces something that'll play.

    I can't see rhyme or reason to finding things that will play, but sometimes (very rarely) something will play for me. It's so unreliable as to be unusable as a service though.

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  • Message 59. Posted by cm17 (U14137819) on Thursday, 17th September 2009permalink

    When trying to use the service now - the screen at least gives the message that the service is not usable through the Wii - but they will be launching a Wii specific service later in the year.

    Some progress I suppose...

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  • Message 60. Posted by Eponymous Cowherd (U13748135) on Friday, 18th September 2009permalink

    When accessing iPLayer via the Wii web browser you now only get a message stating that it doesn't work, and a Wii specific service will be launched later this year.

    I take this to mean that they will be launching a Wii Ware application or "Channel" via the Wii shop channel and won't bother to fix the web based iPlayer for the Wii browser.

    I have two issues with this:

    1. "later this year" could mean next week, or after Christmas. Can't they be more specific (This month, October, November, December?)

    2. The complete lack of feedback on this issue (apart from merely saying "we know its broken") is completely unacceptable.

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  • Message 61. Posted by splash3313 (U14125301) on Saturday, 19th September 2009permalink

    the bbc knew about this flash update though decided that it would not update untill everyone updated their wii internet. however they came up against a snag. They are fixing it though adobe said that bbc new about the flash update well before opera had done their update. basically adobe said all the bbc need to do is simply add 3.1 support instead of flash 7 . adobe said its as easy as changing a link on a website. though the bbc said its more complicated. Who do we believe.

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  • Message 62. Posted by David (U2803433) on Wednesday, 23rd September 2009permalink

    I believe Adobe, it's their software ultimately... Excited that the Internet Channel is now free, but very disappointed also to find iPlayer (the only real "killer app" for it) no longer works.

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  • Message 63. Posted by sock_puppet (U8651941) on Wednesday, 23rd September 2009permalink

    I believe Adobe, it's their software ultimately...


    An interesting perspective. Do you think that Adobe has intimate knowledge of the BBC's hardware encoders and its entire network setup? Do you think that Adobe would have knowledge of the entire delivery systems for any company producing Flash video? I certainly don't.

    I'm sure the BBC are using hardware encoders, not software encoding, so there's probably no Adobe software in sight. Hardware video encoding is generally faster and can create lots of different video formats than using one vendor's software.

    If the hardware in use is old (I'm not sure of any company that uses anything other than older equipment to make experimental networks) and not capable of producing compatible video files because of profile limitations, then despite Adobe's seemingly knowledgeable position on what the BBC can or can't do, it simply cannot make a 30sec change and all is rosey.

    Some hardware encoding companies - www.streamingmedia.c...

    Redux Blog www.bbc.co.uk/blogs/...

    Wii Blog www.bbc.co.uk/blogs/...

    My Wii is still playing the same FLV 7 formatted video from iPlayer that its always done. It believe its not a webpage fix, its an encoding fix and from my understanding of what the BBC have previously said about their experimental system that does the mobile/Wii/iPhone encoding, it may have limitations based on hardware that it cannot overcome in a simple fix of webpage functionality.

    I'd like to see some comments from the BBC too, but I'm not about to jump to conclusions because Adobe have an apparently authoritative knowledge of someone else's video transcoding setups. I think its probably not for them to comment on.

    I don't believe for a minute that if it was a very simple fix, the BBC would have done it within a day or two like of the Nintendo update. They do respond quickly with iPhone updates when it requires a user agent adjustment, which is essentially what's suggested by Adobe. I guess we won't know until Oct/Nov (ish).

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  • Message 64. Posted by zippy99 (U14153208) on Monday, 28th September 2009permalink

    Regardless of whether it's Adobe or the BBC to blame for this, it doesn't seem unreasonable for the BBC to give us *some* idea of when they'll have it fixed.

    I'm not asking them to commit to anything but what's so secret that they can't even say it it will take them days, weeks, or months to put right.

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  • Message 65. Posted by biv (U14127205) on Tuesday, 29th September 2009permalink

    Come on BBC, how many whinges will it take to get somebody to take a look at this issue?

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  • Message 66. Posted by Nathan G (U14126616) on Friday, 2nd October 2009permalink

    One month on and all they can be bothered to do is put a very quick message saying, it's broken and that if we are very lucky they might fix it later in the year.

    This really is very very poor considering how many resources were spent advertising it and the size of the fan-fair when the service was launched. You would have assumed that if it was that important to them that even if they can't fix it straight away they would have kept people well informed.

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  • Message 67. Posted by Youngy (U14160861) on Sunday, 4th October 2009permalink

    Come on BBC, get this fixed! Or at least provide an update.

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  • Message 68. Posted by TheManOnThe172Bus (U14160973) on Sunday, 4th October 2009permalink

    What a shambles.

    The onscreen message is better than nothing, but could be more helpful. At first reading, I presumed that I had misunderstood the web postings suggesting that I might use iPlayer via wii - general experience is that new services get added, rather than existing services removed, and I presumed I was looking for a not-yet-available feature.

    Until the problem is fixed, it would be better if the onscreen message said "iPlayer USED to work with the wii Browser, and we intend that it WILL work with it in future, but it doesn't at the moment". That way users will immediately understand that this is a temporary problem.

    And a more precise estimate of when it will be fixed would be kind. As it stands there is no date on the message, so "later this year" could be a sign of an abandoned intention from 2008 as far as I know. If you can't do any better, then "later in 2009" would at least be an improvement!

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  • Message 69. Posted by alanparker (U1262502) on Sunday, 4th October 2009permalink

    Come on BBC, this is a bit pathetic isn't it?
    You come out with all the guff about "multi-platform agnostic userability", but when it comes down to it, you leave people floundering without iplayer for over 6 weeks now!

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  • Message 70. Posted by rich (U14162263) on Monday, 5th October 2009permalink

    DITTO:
    Like others - joined specificaly to add to the list of disgruntled people who can no longer watch iPlayer on the Wii. Pleeeeeeese BBC give us an update as to when this will be fixed!

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