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iplayer not working since Wii Internet channel upgrade

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  • Message 1. Posted by jon81uk (U14122859) on Tuesday, 1st September 2009permalink

    I upgraded the Will internet channel this morning as Nintendo have released a new version with an updated version of flash and iplayer prgrams don't load, the rotating circles just goes on and on. Youtube still works fine.

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  • Message 2. Posted by weeman_com (U14123429) on Tuesday, 1st September 2009permalink

    I think i posted my thread on the wrong part of the boards but this is what i said...


    Wii Opera Browser - Adobe Flash Lite 3 upgrade = iPlayer no longer streaming

    as the long subject says, the Nintendo Wii browser has been upgraded to Flash Player Lite 3 today Sept 1st.
    I tested it out on a few services and found that the iPlayer is no longer streaming me my media. I can browse content etc but when i click on watch/listen it doesnt stream!

    www.bbc.co.uk/dna/mb...

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  • Message 3. Posted by Onslow The Cat (U13672446) on Tuesday, 1st September 2009permalink

    Is there any way you can regress the upgrade? According to this FAQ there is a Nintendo troubleshooting page....

    iplayerhelp.external...

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  • Message 4. Posted by weeman_com (U14123429) on Tuesday, 1st September 2009permalink

    You cant regress the upgrade to the previous version if you have upgraded.

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  • Message 5. Posted by demonix (U14119941) on Tuesday, 1st September 2009permalink

    Adobe flash lite 3.1 that the internet channel uses takes it beyond the minimum requirements of version 9.0.115 used for streaming on a PC (I know this because the last episode of click was not placed on the Wii iplayer and the link on the click directs to the PC iplayer and after the update instead of getting a notice that I had the wrong version of flash it was giving me the ability to play the stream although it gave me a insufficient bandwidth notice) so it might be confusing the system and running a more advanced stream that the Wii can't handle since a few times after waiting a bit it just gives me alternative series options like it did with that episode of click I tried to stream the weekends episode of click on the main iPlayer (I also noticed that after the update there was a subtitle option showing on the iplayer panel which shouldn't be there).

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  • Message 6. Posted by ians325 (U984950) on Tuesday, 1st September 2009permalink

    I have found this as well

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  • Message 7. Posted by JP (U14124285) on Wednesday, 2nd September 2009permalink

    Anyone know how to fix this problem or had any feedback from BBC or Nintendo as to when a fix may be available?

    complain

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  • Message 8. Posted by Jon iPlayer Host (U8557168) on Wednesday, 2nd September 2009permalink

    Hi,

    We've passed this onto the team to look into.

    Jonathan

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  • Message 9. Posted by ae5657 (U14006174) on Wednesday, 2nd September 2009permalink

    The new version of Flash on the Wii allows for support of the h.264 codec, so it's possible that the Wii may no longer need programmes to be specially encoded for it.

    Will any progress be reported here?

    (And how do I subscribe to this thread?)

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  • Message 10. Posted by mike (U14124803) on Wednesday, 2nd September 2009permalink

    My Wii also will not play the progs in the BBC IPLAYER ..it used to before I did the latest upgrade on the 1st Sept 2009 ..What is going on ? This is like the PS3 update a while ago that ruined a lot of consoles that had to be replaced ..If this was an update for a PC then I could understand that because of all the possible configurations ,that some people could have trouble, YOU TUBE works perfectly ok , so obviously there is some incompatibility now between the Iplayer and the latest flash upgrade and the Wii.. As there is no way back we now have to wait for another upgrade from Nintendo ( hopefully one that has been tested this time ) before we can enjoy BBC Iplayer again..

    Mike

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  • Message 11. Posted by ae5657 (U14006174) on Wednesday, 2nd September 2009permalink

    @mike

    This isn't Nintendo's fault, it's a problem with the way that iPlayer has been set up for Wii's.

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  • Message 12. Posted by mike (U14124803) on Wednesday, 2nd September 2009permalink

    Very strange that it worked perfectly ok before the update...So who do we complain to ? Nintendo or BBCIplayer? Neither site has any useful information on this problem yet , but I suppose it is early days and hopefully some useful information will appear soon on either site..

    Mike

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  • Message 13. Posted by John99 (U13871221) on Wednesday, 2nd September 2009permalink

    how do I subscribe to this thread?

    No subscription as in getting RSS feed for this thread BUT
    •use my discussions from lefthand side
    -it will list threads you have been active in
    - yours is: www.bbc.co.uk/dna/mb...
    - bbc keeps changing format but numbering system works on it now
    - it does not differentiate threads you start from threads you post in
    - if you go over on page length note the grey 'last ' button at the top does not work properly ( www.bbc.co.uk/dna/mb... )

    You may subscribe to the faq & announcement rss feeds,
    iplayerhelp.external...
    but that may not give you much about changes relevant to using Wii with iPlayer

    John

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  • Message 14. Posted by adporter (U169975) on Thursday, 3rd September 2009permalink

    everyone who has just got the wii browser for free is going to think that the iplayer just doesn't work. Could there be a message letting people know that the iplayer will be back?

    complain

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  • Message 15. Posted by demonix (U14119941) on Thursday, 3rd September 2009permalink

    Actually the people you should be complaining to is those at opera software since they're the ones who created this mess of an update.

    complain

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  • Message 16. Posted by ae5657 (U14006174) on Thursday, 3rd September 2009permalink

    @demonix, I'm pretty sure it's not Opera's fault. It's actually really good news that they (and Nintendo) have updated Flash from version 7 to Flash Lite version 3, which is made especially for platforms such as games consoles.

    The Wii now has the equivalent of 'standard Flash' version 9. It must be a bug in iPlayer that it's still trying to send Flash 7 content to all Wiis, when it should be sending any Wiis which have been updated Flash 9 content instead.

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  • Message 17. Posted by gottago (U4570385) on Thursday, 3rd September 2009permalink

    ^^^ Surely Flash Lite should be backwards compatible with Flash 7. It must be a problem with the update because if you look at Channel 4's website which was never compatible with Flash 7, it still doesn't work after this upgrade. YouTube's the only Flash site I seem to be able to use right now.

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  • Message 18. Posted by weeman_com (U14123429) on Thursday, 3rd September 2009permalink

    ^
    there is a mis-compatibility on the iPlayer side, it was designed to send specific signals at a specific bandwidth to the Wii. Since it has been upgraded there is an error occurring, the system recognises its a Wii accessing the service but also detects the Flash 9 signal (thats what flash lite 3.1 broadcasts itself as) and is then trying to send the standard player information to play on the wii browser which in turn creates problems and plays nothing.

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  • Message 19. Posted by splash3313 (U14125301) on Friday, 4th September 2009permalink

    I have checked with wii makers and opera and adobe and they all say its iplayer, it detects the wii as the wii browser sends out some type of code to say its a wii and the bbc iplayer redirects you to the wii page which is setup to only work with flash 7 had the same with some games klocked to directx version 6 etc

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  • Message 20. Posted by Nifta (U14126600) on Friday, 4th September 2009permalink


    Is there any news on a likely release date for the updated Wii Iplayer page please Mr/Mrs BBC person? smiley - smiley

    Days, weeks or is it likely to be months?

    Both my wife and I are missing our Iplayer on the Wii smiley - sadface

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  • Message 21. Posted by Nathan G (U14126616) on Friday, 4th September 2009permalink

    While I can perfectly accept it will take a while to fix I can't say i'm impressed by the lack of any statement or update on this.

    Seriously it wouldn't take any effort to update the "Service updates" to say there is a problem would it!

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  • Message 22. Posted by splash3313 (U14125301) on Friday, 4th September 2009permalink

    the bbc knew about this problem but according to adobe they did nothing and wont untill enough people encounter the fault. its a siomple fix telling the iplayer to top using flash 7 and use flash 9 at the moment the wii version of iplayer will only work on flash 7 cause that is how it is set up. its about half an hour job to fix according to adobe. Why dont the bbc do it then lazyness.

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  • Message 23. Posted by nzh99 (U14126668) on Friday, 4th September 2009permalink

    I would be disappointed if it is the case that it's an easy fix. Surely the technical might of the bbc technical team should be able to squash this issue fairly swiftly. (Unless it is *much* more complex than we are surmising. Of course with no info or feedback we don't know and we're left to guess).

    I urge any 'read-only viewers' of this thread (as I was until I signed up a few minutes ago!) to join and add their voice to the list of disappointed wii/iplayer users.

    Then, hopefully they will take the issue seriously and respond appropriately.

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  • Message 24. Posted by Nik (U14126728) on Friday, 4th September 2009permalink

    I have just signed up to the BBC forums to respond to this!

    My girlfriend and I are users of the iPlayer on Wii, more-so than on our Mac or any other platform, as we can watch it on the TV in our living room rather than the Mac.

    It is disappointing that there is no word from the BBC on the status of the Wii iPlayer yet, whilst I can understand that they may not have fixed it yet, an update on likely timescales would be nice. We're sorely missing iPlayer at the moment too as our TV aerial is no longer working properly!

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  • Message 25. Posted by billy_b (U14126736) on Friday, 4th September 2009permalink

    I too, have just signed up for this forum.

    I have just downloaded the internet channel on the Wii, specifically to be able to watch iplayer on the TV - only to be disappointed.

    I expect that the BBC have to make the changes so that either version of the wii software will work. Perhaps a short statement with some timescales??

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  • Message 26. Posted by Nifta (U14126600) on Friday, 4th September 2009permalink

    I signed up for this forum too just to add my voice on this problem with the iPlayer on Wii.

    Please BBC, some info on the subject would be appreciated!


    Splash3313, care to say who at Adobe you received that comment from? Can't believe that they'd be so candid...

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  • Message 27. Posted by Nathan G (U14126616) on Friday, 4th September 2009permalink

    I've added a suggestion on the "suggestions" board to update the "service updates" page when there is a problem. Feel free to add your 2 cents maybe one day we'll even get a reply!

    www.bbc.co.uk/dna/mb...

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  • Message 28. Posted by Chiny (U14127134) on Friday, 4th September 2009permalink

    Free Wii Internet... great... some minutes pass while I do the necessary... no iPlayer ? Wii returns to place in cupboard. Shame.

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  • Message 29. Posted by Chris (U821855) on Friday, 4th September 2009permalink

    In that case I'd like to add my name to the list of disgruntled Internet Channel upgraded Wii iPlayer users.

    I much prefer viewing iPlayer on my TV via the Wii, than squinting at a tiny laptop screen - which is the only other viable option.

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  • Message 30. Posted by will (U14127141) on Friday, 4th September 2009permalink

    This is a shambles, although I am not surprised that the bbc has not responded to the complaints.

    We bought the Wii in June for our 10 year old son who is now v. disappointed he can't watch his favourite programmes on the Wii.

    Who is responsible for testing these updates before they are launched on an unsuspecting public? smiley - sadfacesmiley - sadface

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  • Message 31. Posted by cndawes (U14127160) on Friday, 4th September 2009permalink

    this is really annoying BBC people ...

    please make sure it works with all our Wiis ... the children are going nuts that there is no CBBC on demand anymore smiley - sadface

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  • Message 32. Posted by biv (U14127205) on Friday, 4th September 2009permalink

    We want iPlayer back on wii! We want iPlayer back on wii! We want iPlayer back on wii!

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  • Message 33. Posted by snuggsy (U14127348) on Saturday, 5th September 2009permalink

    Ditto here. Just signed up just to register my disgruntlement.

    Not only do those of us who bought the channel when we had to now have to put up with an inadequate compensation, we've also lost the reason most of us bought it in the first place!

    On the plus side, when it does eventually arrive perhaps the quality will improve?

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  • Message 34. Posted by FoxyVet (U14127346) on Saturday, 5th September 2009permalink

    Yup no iplayer on my Wii after teh update - Sounds like both parties are saying "its not our problem its................ problem [fill int eh blank]
    Sort it out BBC! We do pay your wages!

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  • Message 35. Posted by Dave (U14076006) on Saturday, 5th September 2009permalink

    Please sort this out or at least give us an update. YouTube is working perfectly well on the wii so it must be possible!

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  • Message 36. Posted by Nifta (U14126600) on Saturday, 5th September 2009permalink

    I tried some video content on the bbc website today and it played on the new browser. I *think* it didn't play when first released. Anyone else remember? I guess that's progress if so! iplayer is still borked though smiley - sadface

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  • Message 37. Posted by Tom (U9212850) on Saturday, 5th September 2009permalink

    The primary thing I use my Wii for now is watching iPlayer, much easier than messing about plugging in my mac ot the TV whenever I want to watch (and means that I still have my mac free to use)

    Come on BBC! Please fix it and Please Please Please let us know whats going on

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  • Message 38. Posted by Daryl (U14127464) on Saturday, 5th September 2009permalink

    I managed to play the news24 stream from the BBC news front page on the first day of the Wii update. However, iplayer hasn't worked at all for me since the update.

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  • Message 39. Posted by kanath (U14091500) on Saturday, 5th September 2009permalink

    The Wii Opera update now uses Flashlite 3.1 (Which is Flash 8 and Flash 10 media).
    I dont think Wii can do anything about it I guess its the BBC people who can trim down the size of the iplayer version 9, so that Wii can process the actionscript faster. It could be a timeout issue, which is why we can just see the carousal going infinitly.
    The only difference before the update and now is the src swf file in embedded html. Previously it was 7player.swf now its 9player.swf (disregarding the Major_Minor revision numbers).

    You can check this by using user agent switcher in Firefox and putting Wii user agent which is -> Opera/9.00 (Nintendo Wii; U; ; 1038-58; Wii Shop Channel/1.0; en)

    Cheers
    Kan

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  • Message 40. Posted by davman (U14127698) on Saturday, 5th September 2009permalink

    I've registered for the same reasons as above. I don't care who's fault it is I just want to use the service! Some information would be nice! Pretty please BBC!

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  • Message 41. Posted by Alex_G (U14127827) on Saturday, 5th September 2009permalink

    So this is why iPlayer isn't working on my Wii. The BBC didn't exactly make it easy for me to find out why it was happening, there's no information that so many people would have no access to iPlayer anywhere I could see. Thanks to whoever started this thread for saving me the wasted effort of trying to open and forward various ports in my router.

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  • Message 42. Posted by John Edwards (U14127884) on Saturday, 5th September 2009permalink

    I'd just like to add my name to the list to say please, please, please BBC sort this out asap.
    Thanks.

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  • Message 43. Posted by VitonG (U14127985) on Saturday, 5th September 2009permalink

    You can now watch the World Masters Darts on the iplayer. I have checked most of the other recent programs and nothing else works.

    Does this mean that the BBC are working on the problem and all new programs will play?

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  • Message 44. Posted by Nifta (U14126600) on Sunday, 6th September 2009permalink

    I watched some of the Andrew Marr show a bit earlier. It was buffering repeatedly, but working. Just tried again though and got nothing but the spinning carousel. Looks like *something's* happening.

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  • Message 45. Posted by weeman_com (U14123429) on Sunday, 6th September 2009permalink

    Sorry the darts doesnt work for me on the wii browser!
    The iPlayer doesnt stream anything...

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  • Message 46. Posted by Lech11 (U14129084) on Monday, 7th September 2009permalink

    Like others - joined specificaly to add to the list of disgruntled people who can no longer watch iPlayer on the Wii. The kids are going loopy and driving me to distraction because they cannot watch their programs anymore. Pleeeeeeese BBC give us an update as to when this will be fixed!

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  • Message 47. Posted by Thom (U4322663) on Monday, 7th September 2009permalink

    A little (true) story
    "I was very happy when I got a Wii that I could watch iPlayer content in the comfort of my front room.
    I was then saddened that I had to buy the Wii internet channel when it was originally free. I therefore didn't bother because I heard that the BBC were working on a free iPlayer channel, independent to the Wii Opera browser. This never turned up, so I eventually stumped up the cash and bought it.
    I come back from holiday and find an exciting message from Nintendo that the web browser has been updated and I will get a free game as compensation (although I would rather get my points refunded/credited back to me).
    I immediately upgraded, imaging all the great high quality videos I will now be able to watch, I didn't think for a second that it would actually make me worse off. I know can't watch any iPlayer content."

    Did Nintendo do this without the BBC knowing? Surely not. It must be the most visited page in the UK on the Wii (or maybe second to youTube).
    The BBC should make a formal statement and include it on the Wii pages, iPlayer site and the BBC News Technology pages.

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  • Message 48. Posted by Eponymous Cowherd (U13748135) on Monday, 7th September 2009permalink

    I can accept that they may not have been informed of this update by Nintendo. I can accept that it may may take some time to fix the problem. I can accept that the BBC may not know how to fix the problem or even if it can be fixed.

    But, given that they MUST be aware of the issue by now, I cannot accept the wall of silence on this matter. A simple message on iPlayer "Home", or even on a help page, saying "We are aware of the problem and are looking into it" would be acceptable.

    The way they seem to be ignoring the problem is completely unacceptable.

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  • Message 49. Posted by nzh99 (U14126668) on Monday, 7th September 2009permalink

    Hurrah!

    It lives!! (Not fixed but at least acknowledged)

    iplayerhelp.external...

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  • Message 50. Posted by Dave (U14076006) on Monday, 7th September 2009permalink

    "Later this year we will be launching all-new BBC iPlayer designed specifically for the Wii" - sounds very interesting! Wonder whether is will be based around the internet channel or its own wii channel?

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