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Problems with iplayer app on Samsung Galaxy Tab

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  • Message 1. Posted by JamieC (U14798314) on , permalink

    I have a brand new Samsung Galaxy Tab and am unable to obtain any content, whether through the iplayer app or through the browser. When I first installed the app (Friday) it connected reasonably well, but since yesterday, every time I try to listen to the radio, I get the dreaded "This content doesn't seem to be working. Try again later."

    When I try listening through the browser (from e.g. the radio 4 website, not iplayer), it works very occasionally, but generally it says "Sorry, this video cannot be played", even though I'm only after radio!

    I know this can be a bandwidth issue, but I have no reason to think I have insufficient bandwith. The desktop PC on the same Wifi network has more than enough bandwidth for HD TV and radio requires almost nothing.

    Is anybody else having these problems? Does anybody know how to fix it?

    complain

  • Message 2. Posted by Ursula Vasey (U13790935) on , permalink

    Have you tried disconnecting all other devices, such as mobile phones, computers, etc from the internet, while using the Iplayer on your tab? Are you using it during peak hours (between 7pm and midnight)? All these factors can impact on your available bandwidth, which in turn impacts on your ability to use your tab to its best effect.

    I am assuming you are using fixed line internet, such as phone line or cable, rather than dongle internet, which would not have the speed you need for the tab.

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  • Message 3. Posted by JamieC (U14798314) on , permalink


    Thanks for replying.

    There has been nothing else using the internet at the time and it was during the day, so I'm at a loss to understand why it's acting as there's insufficient bandwith.

    The wifi is broadcast from a router which is connected to a fixed ADSL line.

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  • Message 4. Posted by BBC auto-messages (U8526101) on , permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'General Discussion'.

    This is a reply to this message.

  • Message 5. Posted by JamieC (U14798314) on , permalink

    An update:

    I am still getting no joy from iplayer, whether through the app or the browser.

    I have the latest firmware and latest version of flash. I have run a wi-fi speed test on the device, which shows that I am getting 6Mb/sec+ I have the same problem even when no other devices using the wi-fi are switched on and at all times of the day and night, the only exception being late one evening, when suddenly I was able to connect, but that was it.

    I have no idea what's going on, but can only assume there isn't enough bandwith at the BBC end.

    complain

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  • Message 6. Posted by JamieC (U14798314) on , permalink

    PS embedded videos in the general BBC site don't work either :-(

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  • Message 7. Posted by Ursula Vasey (U13790935) on , permalink

    Have you reset your router, as they need to be reset from time to time to run at their best. Other than that, I am at a loss on this one. I'll have to have a think about it.

    complain

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