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Our days are numbered...

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  • Message 1. Posted by Squirrel (U961634) on Friday, 10th April 1998 permalink



    ...and few!

    Since the BBC are not likely to post here, I will! ;-)

    Buried deep in this blog about reshaping (sacking people) is the statement that this message board will close:

    www.bbc.co.uk/blogs/...

    The closure of the 606 community site and the closure of the BBC iPlayer message board


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  • Message 2. Posted by Guv-nor (U7476305) on Friday, 10th April 1998 permalink

    RIP BBC <rose>

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  • Message 3. Posted by Tucker (U14729750) on Friday, 10th April 1998 permalink

    So it seems .... Also announced on radio news.

    I am not sure why the message board needs to go. Surely it cannot be a huge cost to run or if it is then someone needs to review why when so many community sites can run them for little or no cost (I know as I am involved in running 3).

    I would have thought feedback on the service would be valuable especially as many message board users are license payers and iPlayer users. Also surely iPlayer and similar is the future and thus should engage users to find out how it is used, received and developed.

    Maybe time for another forum .... iplayerchat.co.uk is available ....

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  • Message 4. Posted by Squirrel (U961634) on Friday, 10th April 1998 permalink



    I think the point is to do less things, save money and do a little well rather than lots poorly. To do this the plan is that things will have to fit a BBC standard.

    Facebook and Twitter are now integrated into iPlayer. Those sites set the standard in social media so this board is redundant!

    There is more about "Delivering Quality First on BBC Online: Social Media" here:

    www.bbc.co.uk/blogs/...

    <erm>

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  • Message 5. Posted by John99 (U13871221) on Friday, 10th April 1998 permalink

    Rather a shame. It is almost certainly going to be detrimental to the support for iPlayer.
    On the plus side at least in alternative forums the BBC is not able to censor posts and shape conversations the way it does on its own boards and blogs.

    Looks like they are having a last tidy up before closing down, someone has started archiving threads.

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  • Message 6. Posted by John99 (U13871221) on Friday, 10th April 1998 permalink

    PS
    I suppose someone could at least start a thread in say The Archers Messagegoard, as a way of keeping information within the BBC site.
    Note at long last the messageboards are becoming searchable, not that I am sure the feature works well.

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  • Message 7. Posted by EggOnAStilt (U7111730) on Friday, 10th April 1998 permalink

    Well we couldn't see that coming could we.

    TBH the boards became somewhat redundant when iplayer spread to so many platforms, it was too much, many many issues that could never be resolved, so it went past its usefulness. It didn't get much support from staff either.

    In the early days it was easy to help people and spot common trends, faults and problems as there was far less of iPlayer, but that has long gone.

    Shame for the H2G2ers they just got a revamp and then almost immeadiatly a death sentance.

    But anyway, from me <friedegg> an old board user, So long and thanks for all the <fish> Hope to see all my fellow posters around :)

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  • Message 8. Posted by jwsg (U14223122) on Friday, 10th April 1998 permalink

    Some awesome management-speak in that blog and sympathies to anyone losing their job.

    iPlayer is possibly the leading IPTV service anywhere - in its technology and content quality - but no way is it a "product" in the commercial world sense.

    Still it looks like we are getting archive programmes rather than the current reappearance of programmes on comically random repeat.

    So, any suggestions where we can move to? Self-help FAQs are best on a wiki - unless there is already a suitable forum?

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  • Message 9. Posted by matt (U8621220) on Friday, 10th April 1998 permalink

    Shall we set up a new support forum elsewhere then?

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  • Message 10. Posted by matt (U8621220) on Friday, 10th April 1998 permalink

    I'm happy to try and set one up if people will use it.

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  • Message 11. Posted by Squirrel (U961634) on Friday, 10th April 1998 permalink



    How will people find it?

    Presumably anyone wanting support for BBC iPlayer will look to the BBC. They will end up posting to other blogs or message boards within the BBC.

    I can't quite see the BBC linking to an alternate support site, but maybe..?

    I will certainly post there if you set one up. I suspect it would be better organised, simply by being set up by an experienced user of this board.

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  • Message 12. Posted by Guv-nor (U7476305) on Friday, 10th April 1998 permalink

    People often post on the POV site with iPlayer problems and on the Archers board sometimes as well, there will be more of them doing so I suspect.

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  • Message 13. Posted by matt (U8621220) on Friday, 10th April 1998 permalink

    How will people find it?

    It might end up in Google's search results.

    At the moment they say if you're having problems check the message boards and if they close these, they will effectively be changing it to if you're having trouble send the iPlayer team all you're questions.

    So they might want to replace it with something.

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  • Message 14. Posted by John99 (U13871221) on Saturday, 11th April 1998 permalink

    I note since the last reorganisation of messageboard it has been advertising two mesageboards digitalspy and radio and telly:

    "BBC iPlayer Messageboards - Where can I go to discuss BBC iPlayer? {iplayerhelp.external... ]"

    ... There are also other, non-BBC, boards that discuss BBC iPlayer and these may be of interest:

    www.radioandtelly.co.uk {specific link: - www.radioandtelly.co... ]

    www.digitalspy.co.uk {specific link: - www.digitalspy.co.uk... ]


    If another messageboard were to be setup specifically about BBC iPlayer & or the New Radio service it would not be unreasonable to ask the BBC to consider listing that also.

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  • Message 15. Posted by Jon iPlayer Host (U8557168) on Saturday, 11th April 1998 permalink

    Hello,

    Yes, as you will have heard by now this messageboard will close, and we are appreciate the community that has built up here.

    If another messageboard (or messageboards) does/do become more popular then please post a link here - it will help other users find it.

    We do already post links to other boards so if there is one that's appropriate then we would like to direct users there so that the community doesn't go when this board is closed.

    Thanks again for all who've contributed to the board, it's helped other users, and in the early days in particular played an important role in improving BBC iPlayer.

    Jonathan

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  • Message 16. Posted by matt (U8621220) on Saturday, 11th April 1998 permalink

    Thanks Jonathan.

    How much longer will this board be here for?

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  • Message 17. Posted by matt (U8621220) on Saturday, 11th April 1998 permalink

    If we create a new support forum, would we be allowed to use iPlayer in the URL eg. iplayersupport.co.uk or would that be infringing trademarks etc?

    Another idea I've had for ad address would be something like catchupsupport.co.uk. That would then also give us more chance to support things like the new radio system although an iPlayer support forum could also support that of course.

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  • Message 18. Posted by jwsg (U14223122) on Saturday, 11th April 1998 permalink

    Ok. Having a distinct url suggests a complete seperately hosted board - there would be cost implications.

    Key points-
    An easy access route for users. This would likely start at the Help button on iPlayer and I assume that we - sorry the BBC - are still funding the help pages. So from there a single link to the forum i.e. remove the current aggregation page - we don't need people facing a choice of 3 different boards.

    A channel back to the iPlayer team. Even if BBC staff can't/won't explicitly post we need iPlayer to provide a point of contact for questions amd for news releases to be posted/emailed to the baord

    No need for millions of sub-forums. It seems great when setting up a board but people just want to know where to post and where to see currnt threads not trawl through lots of similar sub-forums. What's the diff between General Discussion and TV? How many Service Updates are in Service Updates?

    So we might be best off starting with a coupe of sub-forums under an exisiting board - Avforums, Radio & Telly UK or similar. I don't think we'll want for moderators though!

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  • Message 19. Posted by matt (U8621220) on Saturday, 11th April 1998 permalink

    Hi jwsg,
    If the iPlayer team would agree to keep an eye on problems reported on the boards that would be good but with the upcoming cuts I'm not sure if they would be able to do that.

    No need for millions of sub-forums. It seems great when setting up a board but people just want to know where to post and where to see currnt threads not trawl through lots of similar sub-forums

    When the BBC renamed the subforums a while ago they did it with a view to keeping things more organised so that they could help us better but then they started ignoring the boards.

    As we've seen people don't tend to use the subforums anyway and a lot post in the first place they find until they get more used to it. And the same posts appear again and again partly because there is no search function and partly because the same post might be in a different section and they haven't seen it.

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  • Message 20. Posted by matt (U8621220) on Saturday, 11th April 1998 permalink

    Having a distinct url suggests a complete seperately hosted board

    That might be the best way to go.

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