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BBC iPlayer Desktop won't open, download or work.

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  • Message 1. Posted by Katee (U14736968) on Sunday, 2nd January 2011 permalink

    A few months ago, after an update (sorry I don't know which one - I've been ignoring this problem for ages!) BBC iPlayer would no longer open on my computer. I'm on a Mac OS (it says version 10.6.5 if that helps), and use Firefox almost exclusively. The problem is that I click on the icon for BBC iPlayer Desktop, and it opens, but nothing comes up. What I mean by that, is that it says 'BBC iPlayer Desktop' at on the bar at the top, along with the 'File', 'Edit' and 'Window' options, but no actual programme comes up, and I am still on the desktop background. Also, when I click 'About BBC iPlayer Desktop', all that comes up is a blank square, unlike all other programs, which have details of the version etc. I have tried deleting the file, and reinstalling about twenty times over the past few weeks, but nothing works, ans I just get the exact same issue. I have a fully up to date version of Adobe Air, etc, and I can't tell what the program is.

    When I click on a program to download, it either forwards me to the 'Update BBC iPlayer Desktop' page, despite having downladed it very recently, or just opens iPlayer Desktop, which remains just a bar at the top, with no actual program.

    Please help! :L

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  • Message 2. Posted by Chris O (U13750132) on Monday, 3rd January 2011 permalink

    You state that you have uninstalled and reinstalled iPD a number of times.

    . Have you done a "clean uninstall" as per "How do I perform a clean reinstallation?" near the bottom of the page here: iplayerhelp.external... ?

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  • Message 3. Posted by elised (U14741483) on Wednesday, 5th January 2011 permalink

    I have precisely the same problem, using Mac OS 10.6.5. I have performed a clean reinstall several times, and have also cleared the cache.

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  • Message 4. Posted by Nick Parker I (U14741964) on Wednesday, 5th January 2011 permalink

    I have joined your club: Also on 10.6.5 on my Mac; I can load iplayer and iplayer desktop but when I try to download a new programme none of them have down load buttons......

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  • Message 5. Posted by curlsdiva (U14502512) on Friday, 28th January 2011 permalink

    I wish I could help, but I have the same problem and even started a new thread about it today! I've done clean uninstalls several times, I've cleared the cache, there's no security problem getting in the way, I've made sure that Air is OK etc etc etc.

    I can watch catch-up programmes (streaming them) with iPlayer but not download them. Click a download option and nothing happens. Click the iPlayer program logo and nothing happens except a line of 'File, Edit, Window'.

    I've checked my Preferences, I've tried Firefox and Safari - same result.

    As everyone on this thread is on a Mac 10.6, I think there must be a glitch in the iPlayer application specific to Intel Macs. I have sent a contact form to the Beeb (without much hope of a response).

    It would be nice if SOMEBODY could come up with a solution for this - it's terribly frustrating not to be able to download programmes. I don't have the most wonderful broadband speed and I'd really like to watch the occasional HD programme off-line.

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  • Message 6. Posted by jan goldring (U14773375) on Wednesday, 2nd February 2011 permalink

    MY iplayer desktop was working fine up until a month ago - then wouldn't download after an update, then suddenly it DID download and this morning (2nd Feb 2011) I couldn't open it at all. I uninstalled the programme and tried a reinstallation - absolutely nothing I am on OS 10.5.8 - would appreciate any answers from someone who knows what the problem is?

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  • Message 7. Posted by wouterk (U14281246) on Sunday, 10th April 2011 permalink

    My solution:
    - create a new user account on your Mac first and the try it again.
    If that works,
    go to your normal account.
    From your home folder go to Library -> Application Support -> Adobe

    Now remove the folder called 'Air'.

    Launch BBC iPlayer Desktop

    Wouter <biggrin>

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  • Message 8. Posted by Capvermell (U11113633) on Sunday, 10th April 2011 permalink

    Adobe Air is the same as all of Adobe's software. Unreliable junk that hogs your computer's resources and does not work properly. It has always been the same way with Adobe Reader ever since it first came out many years ago.

    Why does the BBC insist on basings its On Demand platform on a piece of software that does not work properly from a company that does not care it does not work properly.

    Then when we try to avoid this worthless piece of junkware (IPlayer Desktop and Adobe Air) by downloading Windows Media format instead the BBC decides to punish us by not make the Windows Media files available for many hours or even days after the IPlayer Desktop format files.

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