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IPlayer suddenly not working?

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  • Message 1. Posted by Beverly (U14391783) on Wednesday, 12th August 2026 permalink

    For the past two days I have not been able to access radio or TV on iPlayer. Instead, I got messages asking me to enable Javascript/install Flash (both of which were already there). I finally resolved it by changing to Explorer from Firefox, my usual browser. There were no issues at all once I went to the BBC site using Explorer.

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  • Message 2. Posted by Da Skwire (U14392242) on Thursday, 13th August 2026 permalink

    Hi Bev,

    I wish I'd read this message board before spending a couple of hours uninstalling and installing various Adobe plug-ins and Firefox itself :)

    I'm having the exact same problem and have found the exact same solution: Windows Explorer works and Firefox doesn't. Not often I get to say that!

    Bizarrely, CBeebies iPlayer does still work on Firefox so I can watch Grandpa in my Pocket but not Eddie Izzard.

    I wonder if it is a change the Beeb have made that is causing this rather than Firefox. Perhaps the main iPlayer is slightly different to Cbeebies.

    I only hope the problem is fixed soon.

    Da Skwire

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  • Message 3. Posted by John99 (U13871221) on Thursday, 13th August 2026 permalink

    I personally use FireFox with no problems. FireFox can get rather bloated, but I am not aware of general problems with FireFox, (other than the 30 day DRM issue which has a workaround) when it comes to using iPlayer.

    One thing changing to a new browser will do is ensure you have a completely clear browser cache and no old bbc cookies.

    Another problem is that for some use Adobe software must be installed correctly for a browser, again starting to use a new browser may well force you to install correctly.

    Also it is important to understand Javascript and Java are NOT the same thing.
    _ JAVA_ You may for instance need Java on some software install procedures, but as far as I am aware it is not needed (as an installed programme) whatsoever for day to day iPlayer use.
    _JAVASCRIPT_ will be enabled for your browser to use iPlayer. As an ordinary user you will do this from the browser settings but will not see the javascript,

    If you do have problems you must give a lot more information please

    If you do post here about a technical or programme issue, it helps if you provide as much information about the issue, including the programme details, your browser, your computer operating system, how you're trying to play it (Desktop, Real etc), your ISP and what the problem is.

    If you are interested in continuing to use FireFox if you give details someone will probably help you.

    John

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  • Message 4. Posted by Da Skwire (U14392242) on Thursday, 13th August 2026 permalink

    Hi John,

    OS: Windows XP SP2
    Firefox: v3.6
    Plug-ins:
    Java Deployment Toolkit 6.0.180.7
    Java Platform SE 6 U1b 6.0.180.7
    Adobe Flash has been re-installed and works as far as I can tell (ie CBeebies iPlayer works and normal iPlayer works on Explorer v6)

    Any idea why CBeebies iPlayer works for me and main iPlayer doesn't?

    Thanks,

    Da Skwire

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  • Message 5. Posted by John99 (U13871221) on Thursday, 13th August 2026 permalink

    @ Da Skwire

    Please give the URLs or some examples you are trying to use.

    Are you using Desktop or Windows files, or streaming ?
    Which of those do and do not work (& do you know why? eg slow internet speed so unable to stream TV)
    Do the Listen Live Radio stations from BBC work ok ?
    As you use FF & IE answer separately for each.

    Have a look through the searchable help and faq section www.bbc.co.uk/iplaye... if you are unsure about Jargon or the expirey dates of programmes, note basic FireFox on windows downloads only gives 7 days.

    What security software, firewalls etc are you using ?

    Always clear the cache after problems, and consider upgrading IE (I am stuck with IE7 at present - it is standard on XP SP2 installs, IE6 is best avoided if you are able to update to at least IE7 I would do so)

    Note FF could be tried in Safe Mode www.bbc.co.uk/dna/mb... does that help ?

    John

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  • Message 6. Posted by Da Skwire (U14392242) on Monday, 17th August 2026 permalink

    Just had a Firefox update install itself and, ta-da, iPlayer is working again.

    Must have been a glitch in the programme.

    Da Skwire

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  • Message 7. Posted by NIcholas Butters (U14276910) on Tuesday, 18th August 2026 permalink

    Same problem here in France (though radio only - not allowed tv here). Apple imac, safari, javascript very definitely enabled! Trying it in other browsers, the page loads but no play options available, ie if you try to click play button, it's not highlighted and nothing happens

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  • Message 8. Posted by NIcholas Butters (U14276910) on Tuesday, 18th August 2026 permalink

    Update - it's now working after I cleared the cache, though for how long? Also, have used it normally for a long time without ever having to empty the cache ... strange.

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  • Message 9. Posted by Onslow The Cat (U13672446) on Tuesday, 18th August 2026 permalink

    Update - it's now working after I cleared the cache, though for how long?


    That depends on your browser cache settings.... things like retaining history, whether your browser should re-use cached pages, and how much of your hard drive to use. And even how many pages you've visited.

    All worth checking out and setting the parameters, and it's worth clearing your cache regularly otherwise you will get unpredictable results!

    <blackcat>

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  • Message 10. Posted by EggOnAStilt (U7111730) on Tuesday, 18th August 2026 permalink

    Just musing.

    Wasn't there a setting on the old browsers, which may be present still today, I've not looked, that made your browser always go for a new version of the page/site when you clicked on it rather than engaging old files and cookies when revisiting.
    If it still exists, would that not solve the above cache problem and eliminate the chance of recurrence?

    <friedegg>

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  • Message 11. Posted by John99 (U13871221) on Wednesday, 19th August 2026 permalink

    <friedegg>

    that made your browser always go for a new version of the page/site when you clicked on it rather than engaging old files and cookies when revisiting.

    Yes I think such settings are still available.
    Both FF & IE7 have clear cache on exit options.
    Think IE7 is
    Tools -> internet Options -> advanced -> Security ->advanced "empty temporary internet files folder when browser is closed"

    & FF(3.6)
    Tools->Optioss->Privacy->history
    Which give option to remember, clear or custom settings

    FF is also pretty user friendly with its config system (back up values of be prepared to reset to default if you use this) but for information see for example: kb.mozillazine.org/B... {...Browser.cache.check_doc_frequency
    & kb.mozillazine.org/B... { ... /Browser.cache.disk.enable

    You may also be interested in my last post about FF cache: www.bbc.co.uk/dna/mb...

    I think the problem with changing such settings is that the browser function is likely to slow down, or become inconvenient, I would not want to reset my BBC homepage preferences every time I used it. It seems simpler to clear mainly when problems arise.

    John

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