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Time Left Notification service, i.e. a notification as to how much time is still left to play a download before it expires & is auto-deleted

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  • Message 1. Posted by Cookaholic (U14007471) on Wednesday, 16th March 2011 permalink

    Dear BBC [BBC iPlayer]

    Re: BBC iPlayer software

    Have you considered setting up, in BBC iPlayer software, a Time-Left Notification service, i.e. a notification as to how much time is still left to play a download before it expires & is auto-deleted. This would email us a reminder-alarm directly.

    Perhaps a service notifying us, at varying times, e.g. "You Have: 7 days Left . . . 5 days . . . 3 days . . . 1 day . . . 12hours".

    I suggest this as I have recently discovered that several episodes of BBC programmes that we have downloaded into BBC iPlayer have been deleted before we noticed they were reaching their 'expiry date'!

    This is very frustrating., as the episodes/series are no longer available to re-download at the BBC iPlayer website!

    If I had known there was only a few days/hours left in which to watch the episodes, I would never have missed the viewing opportunity!

    Just a suggestion!

    I look forward to hearing from you.

    Kind regards

    from

    M. Wood (Mrs)

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  • Message 2. Posted by Ursula Vasey (U13790935) on Wednesday, 16th March 2011 permalink

    Dear Mrs Wood

    If you download a programme via the IPlayer desktop, it will tell you on the download how long there is left to watch it.

    As a guide though, you have 30 days to watch a downloaded programme from the time you download it. This timeframe immediately reduces to 7 days once you start watching it, even if you just watch a minute or two of the programme.

    You usually have 7 days to download it from the time it was broadcast. This is a strict 7 days, to the minute. For example, if a programme is broadcast at 8pm this evening (Wednesday) you have until 7.59 next Wednesday to complete the download of the programme.

    There are exceptions to these times, typically with regard to Match Of The Day 2, which is not available until the Wednesday after the broadcast, and certain live content, such as Crimewatch, which has only a small window of opportunity for downloading.

    Other notable exceptions are "series stacked" shows. These are programmes such as sitcoms and drama serials, which may be on for a set number of weeks. These include period dramas, shows such as Waterloo Road and Hustle, as sitcoms such as My Family. Programmes of this type are often series stacked, which means individual episodes may be available for download week by week, but the series aos a whole is available until 7 days after the last episode.

    The viewing times for each episode are as stated above - 30 days from download and 7 days from first playing.

    There are exceptions to these rules, particularly if IPlayer goes wrong and programmes become unavailable or the BBC delete them prematurely; as sometimes happens. When this happens, there is nothing that can be done, other than reporting the error on the relevant form. It may not be corrected before the programme expires though, meaning that you will miss it.

    I hope this helps to clarify things for you.

    Yours sincerely


    Ursula Vasey (A long time IPlayer user)

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  • Message 3. Posted by Cookaholic (U14007471) on Monday, 21st March 2011 permalink

    Thanks Ursula. That is very helpful advice re timelines at iPlayer re particular programmes, so thanks for that! We shall keep hold of the info you have posted.

    I am still hoping though that the Beeb will start an email service i.e. one or several emailed reminder-alarm/s sent directly to us, with a message stating - re a particular download - that "You Have: 7 days Left . . . 5 days . . . 3 days . . . 1 day . . . 12hours". That would save us having to remember all the different times left after downloading a particular prog!

    Would save a lot of hassle!!

    (P.S. I have now emailed the Beeb with a direct message re this suggestion! Here's hoping they take it on board!)

    Thanks again

    ~ Cookaholic ~

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  • Message 4. Posted by Ursula Vasey (U13790935) on Monday, 21st March 2011 permalink

    Do you have a phone with a calendar on it? If so, you can enter the information into the calendar saying that such and such a programme expires on a certain day and time. For example, you download a programme, put the end time in your phone diary and tell it to remind you of the event a day before expiry, or whatever schedule you wish to use. The phone will then tell you that the programme expires in 24 hours, and that gives you the time you need to catch it before it disappears.

    You can set the schedules however you like, this is just a guide to the principle of how to do it. I have an Iphone 3gs, so I can set any diary event as I see fit, and configure it to my own personal needs.

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  • Message 5. Posted by Cookaholic (U14007471) on Tuesday, 22nd March 2011 permalink

    Hi

    Yes, I !too! already do that with all sorts of appointments, on my 'smart phone'/PDA. It's indispensable for recurring/moveable appointments/deadlines. It's interesting to find that s'o else uses this facility in the calendar, in the same way. I even put an appt in my phone for when any supermarket delivery is due, so that I don't forget to be in to receive the order. And I have a repeat appt scheduled for 'Comic Relief' so that I don't forget to watch/record the programme! smiley - smiley

    But I have sadly not got time to make numerous appointments, in the same way, with more minor events/transient appts - especially ones that change/vary all the time. smiley - sadface Otherwise I'd be keying in data into my PDA *all* the time!, I kid you not.

    I'd simply like iPlayer to do the 'work'(!) for me. It must be easy enough for the BBC, as they've invented the iPlayer software, to develop it a little more. Hey ho, I'll have to wait & see!

    ~ Cookaholic ~

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  • Message 6. Posted by Ursula Vasey (U13790935) on Tuesday, 22nd March 2011 permalink

    I take your point about micro-managing your phone diary, but the problem with the Iplayer being able to do that is that they are cutting costs with the service by approximately 25%, so the services will be reduced in some way - but no one knows how yet. It's a case of "watch this space".

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