Deletedpermalink

iPlayer streaming problem Mac OS/X 10.3.9

• First
• « Previous
• Next »
• Last

• Message 1. Posted by mikelj99 (U13492184) on Saturday, 4th October 2008 permalink

  Hi
  Have a customer with an issue where her Mac won't stream from iPlayer website. She is using Safari on Mac OS/X 10.3.9. Player window appears but no audio/vdieo. Flash player installed OK, cookies accepted, Java ok. Any suggestions ?

  complain

• Message 2. Posted by Egg OnAStilt Wants DOGFREE BBC (U7111730) on Saturday, 4th October 2008 permalink

  Try on someone else's connection.
  Check any firewalls are letting iPlayer through.
  Is a BT home hub involved?

  complain

  This is a reply to this message.

• Message 3. Posted by notlilatall (U13493311) on Saturday, 4th October 2008 permalink

  i am having the same experience myself.
  answers, please?

  complain

  This is a reply to this message.

• Message 4. Posted by mikelj99 (U13492184) on Sunday, 5th October 2008 permalink

  Hi
  Forgot to say - she has a second Mac downstairs and iPlayer fine on this (and she says it used to work on the "broken" one). Yes there is a Home Hub but I guess if that were the problem it would affect both Macs ? No firewalls involved that I can see
  Cheers

  complain

  This is a reply to this message.

• Message 5. Posted by mikelj99 (U13492184) on Thursday, 16th October 2008 permalink

  Hi
  Anybody any ideas ?
  
  

  complain

  This is a reply to this message.

• Message 6. Posted by Jon iPlayer Host (U8557168) on Thursday, 16th October 2008 permalink

  Have you tried using Firefox? There's a known conflict with some OSX versions and Safari.
  
  Jonathan

  This is a reply to this message.

• Message 7. Posted by notlilatall (U13493311) on Thursday, 8th January 2009 permalink

  And then it started working suddenly and all went well for months. And now (suddenly again and with no changes to the machine or net connection in question) it's stopped. No play button, no tv screen, no 'more information about this show', no clickable radio play button, even.
  Any ideas at all?

  complain

  This is a reply to this message.

• Message 8. Posted by Malberry (U13774516) on Friday, 9th January 2009 permalink

  Having same problem - Have been using Iplayer on my mac for months with no problems at all then as of yesterday again with no changes to the machine or net connection it's stopped. When I click on a programme/radio or TV just get nothing, no play button, no tv screen, no 'more information about this show',
  
  Can anyone help?

  complain

  This is a reply to this message.

• First
• « Previous
• Next »
• Last