Javascript enabled and still not working

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  • Message 1. Posted by gus37 (U14823231) on Thursday, 24th March 2011 permalink

    I am having the following problem - Why am I told to enable Javascript when I already have Javascript enabled? - I have tried refrsehing and deleting browser cache and still not working - any other ideas? thanks


  • Message 2. Posted by Guv-nor (U7476305) on Thursday, 24th March 2011 permalink

    Have you seen this FAQ? iplayerhelp.external...


    This is a reply to this message.

  • Message 3. Posted by Techie-keith (U14827317) on Wednesday, 30th March 2011 permalink

    I'm having a similar problem. MSIE reports the following:
    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; chromeframe/10.0.648.204; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
    Timestamp: Wed, 30 Mar 2011 07:09:50 UTC

    Message: 'match(...).1' is null or not an object
    Line: 82
    Char: 446
    Code: 0

    I've followed the suggested remedies posted on the FAQ's page to no avail.

    My system is as follows:

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name YOUR-2B2D9C6D4A
    System Manufacturer LENOVO
    System Model 1951B45
    System Type X86-based PC
    Processor x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1828 Mhz
    BIOS Version/Date LENOVO 79ETE0WW (2.20 ), 12/7/2007
    SMBIOS Version 2.4
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name YOUR-2B2D9C6D4A\User
    Time Zone GMT Daylight Time
    Total Physical Memory 1,536.00 MB
    Available Physical Memory 288.12 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.95 GB
    Page File Space 3.34 GB
    Page File C:\pagefile.sys

    I hope this helps as I am missing iPlayer content.


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  • Message 4. Posted by Guv-nor (U7476305) on Wednesday, 30th March 2011 permalink

    There is a possibility that you have Google Frames or Chrome Frames or similar named add-on. Some people have discovered they had it but were not aware so look in Add/Remove Programs in Control Panel.

    Also it may be that FireFox 4 is not as stable as might be hoped. So a quick fix might be to try another browser, since Chrome has had recent problems as has IE9 not that it available to XP users I suggest Opera it is a quick download and a stable browser.


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  • Message 5. Posted by John99 (U13871221) on Wednesday, 30th March 2011 permalink

    I have XP & have no problems with iPlayer and firefox 3.6 or 4.0, and am also able to use IE8.

    Your user agent string looks very similar to my IE8 user agent string, BUT as Guv-nor remarks the "frames" part probably indicates a some additional software, I do not have that software, or that part of the user agent string.

    With Firefox 4 the main feature causing problems is probably the ability for it to use hardware acceleration. It may be worth experimenting with hardware acceleration off in firefox 4 unset:
    Tools -> Options -> Advanced | General - Browsing: "Use hardware acceleration when available"
    It is probably also worth checking video card drivers are up to date.


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  • Message 6. Posted by BBC auto-messages (U8526101) on Tuesday, 17th May 2011 permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'Archived threads'.

    This is a reply to this message.

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