Deletedpermalink

Early Expiry of BBC iPlayer Desktop Programmes

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by Dave-iPlayerOps (U8437698) on Sunday, 25th July 2010 permalink

    For people who've experienced the premature expiry of BBC iPlayer content whilst using either version of the iPlayer Desktop (v1.5 or 2.0) we'd like you to email us with your iplayer.log file located in the respective directory/folder below…

    For Mac users please send the iplayer.log file from /Users/[your user name]/Library/Preferences/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1/local Store/

    For Vista and Win 7 users please send the iplayer.log file from
    C:\Users\<your user name>\AppData\Roaming\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1\Local Store\

    For Windows XP users please send the iplayer.log file from C:\Documents and Settings\<your user name>\Application Data\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1\Local Store\

    The email address below will be active for one week to allow us to receive the log files. It will then be deactivated and will not be monitored further.

    iplayer.beta.diagnostics@bbc.co.uk


    This thread will be closed to allow the information to remain as is without further input, I will add to it when further information is available. If you need to comment, please use one of the existing threads before starting a new one.

    eg
    www.bbc.co.uk/dna/mb...

    www.bbc.co.uk/dna/mb...

    www.bbc.co.uk/dna/mb...

    If you are experiencing other technical issues please use our searchable Help & FAQs first - iplayerhelp.external...

    If you need to contact us please do so via the contact us forms
    https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/EmailForms/emailPage

    Dave

  • Message 2. Posted by Dave-iPlayerOps (U8437698) on Sunday, 25th July 2010 permalink

    Apologies, the email address is...

    iplayer.beta.diagnostic@bbc.co.uk

    Dave

    This is a reply to this message.

  • Message 3. Posted by Dave-iPlayerOps (U8437698) on Tuesday, 7th September 2010 permalink

    The above email address is now closed. The new version of iPlayer has resolved the early expiry issue.

    Dave

    This is a reply to this message.

  • Message 4. Posted by BBC auto-messages (U8526101) on Thursday, 9th September 2010 permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'Archived threads'.

    This is a reply to this message.

  • First
  • Last

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.