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Radio i Player not working

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  • Message 1. Posted by Windelpike (U14853257) on Tuesday, 26th April 2011 permalink

    I can watch TV on iPlayer but not radio (today or Listen again) on my desktop computer, I can get both TV & radio on my laptop.
    When I select the radio programme I want the iPlayer play window opens but without the program picture with the click to play cymbal.
    The Computer is Windows 7 64 bit, EI 9. (EI 8 0n laptop)
    Can you help?


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  • Message 2. Posted by Alastair (U13643276) on Wednesday, 27th April 2011 permalink

    I have exactly the same problem having just upgraded to IE9.

    Solution please! smiley - smiley

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  • Message 3. Posted by Eric_T (U14603255) on Wednesday, 27th April 2011 permalink

    Solutions to the problem are:

    Press Ctrl+F5 a few times when you have the black rectangle where the player should appear but does not.

    OR

    Once per IE9 session, press F12 and turn on the "Always refresh from server" option in the Cache menu of the new F12 window. Then you can close the F12 window and radio will work fine until you close and re-open IE9. There is no way to save this option.

    OR

    Use FireFox/Chrome/Safari/Opera instead.

    Eric

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  • Message 4. Posted by Alastair (U13643276) on Wednesday, 27th April 2011 permalink

    Thanks Eric, that works smiley - smiley

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  • Message 5. Posted by dogwood (U14855514) on Friday, 29th April 2011 permalink

    Eric, thank you, this worked for me also.

    I don't understand why this problem is not effecting large numbers of radio iplayer users, surely operating systems are fairly standard (mine is vista). It's only curiosity but I'd be interested to know an answer to this.

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  • Message 6. Posted by Peter Farley (U14573068) on Saturday, 30th April 2011 permalink

    Thank you. This works for me too. There are other postings on a similar theme elsewhere on the messsageboard that suggest others have this problem. Surely the BBC has now had long enough to sort this out and make sure Radio works properly with IE9 as it does with IE8 and other browsers?

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  • Message 7. Posted by greenhousejock (U14856144) on Saturday, 30th April 2011 permalink

    Thanks Eric.

    BBC iplayer working fine now.

    Regards
    Jock.

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  • Message 8. Posted by John99 (U13871221) on Saturday, 30th April 2011 permalink

    To be fair to the BBC new browsers may cause problems because they all behave slightly differently from one another and to previous versions. My grouse is the BBC support should be able to document problems and known issues and state clearly which versions of browsers are supported on its site and for iPlayer .

    We are finding the problems and the solutions ourselves, but the BBC is soon to close this messageboard leaving us at the mercy of its dysfunctional contact form system.

    See also "Our days are numbered..." - www.bbc.co.uk/dna/mb...

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  • Message 9. Posted by jchanin (U14856955) on Sunday, 1st May 2011 permalink

    I have just spent 45 minutes trying to get the cricket commentary to work before finding this site. The suggested solutions do not work.

    It wasn't that I asked to be upgraded to IE9 - teh computer just did it, and the same thing happened when I was upgraded to IE8 - everything stopped working.

    Then I had to spend another 30 minutes trying to "register" in order to leave this message.

    Can someone please get the radio working again?

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  • Message 10. Posted by John99 (U13871221) on Monday, 2nd May 2011 permalink

    This thread gives tips on using the players with IE9. Unfortunately we are not sure the BBC even supports IE9.

    Similarly with Firefox4, it is not listed by the BBC as a supported browser, but the BBC FAQS are telling users they should use it !!

    Yesterday with the Royal Wedding BBC sites were experiencing some problems, maybe you will have better luck today.

    Try clearing your browser cache after any persistent error, it sometimes solves problems. Try the BBC diagnostics, does that work or does it report errors with IE9 ?
    Use - www.bbc.co.uk/iplaye...
    Look at - iplayerhelp.external...

    ANYONE using IE9 - presumably the diagnostics normally works without reporting errors ?

    If you continue to have problems please give more info
    - name & channel of programme
    - and whether live or listen again
    - URL / address of link used
    - are you in the UK or overseas
    ( Note some programmes not available to overseas users
    see FAQ - iplayerhelp.external... )

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  • Message 11. Posted by comebackmarjorie (U14674967) on Tuesday, 3rd May 2011 permalink

    HI eric and all
    I am using safari on my mac laptop. until 3 weeks or so ago everything worked perfectly. now i can get radio player but only once. then i have to shut the whole computer down and start again.

    i have to say I think the info provided on the website is a) very difficult to access b) totally uninformative.
    why are they getting it so wrong when it has been so right for so long??
    hope you can help, Eric. they shoudl employ you really

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  • Message 12. Posted by John99 (U13871221) on Tuesday, 3rd May 2011 permalink

    Hi comebackmarjorie,

    There should be better solutions than shutting down the computer to get iPlayer or RadioPlayer to work.

    Unfortunatly I do not use a Mac or Safari. You will not be able to use the windows streams but you will still get some choice between the iPlayer and RadioPlayer. Give more details about what you are doing, there may well be a workaround. It would help to know the programmes / streams you use and your location. Can you also confirm you have tried clearing the browser cache after any problems.

    Try these three links

    - www.bbc.co.uk/iplaye...
    (R4 fm live iPlayer
    BBC Media Player v.2.24.18269.21576
    bbc_radio_fourfm | 128kbps | aac | AK
    - note I am a UK user therefore 128 kbps stream)

    - www.bbc.co.uk/iplaye...
    (R4 fm live Player BUT RADIOPLAYER branded NEW console)

    - www.bbc.co.uk/iplaye...

    __ Regarding each of the above
    - Do they work ?
    - Can you use them again repeatedly without restarting the computer
    - Do they give any error messages ( or any additional info on right click)

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  • Message 13. Posted by Windelpike (U14853257) on Thursday, 5th May 2011 permalink

    Eric, thank you, this worked for me also

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  • Message 14. Posted by Eric_T (U14603255) on Thursday, 5th May 2011 permalink

    You are welcome.

    There is another fix posted in another thread by imaginarynumber: www.bbc.co.uk/dna/mb...

    This is another one that uses the F12 screen, but it works by setting the document mode to IE8. It has the advantage that it makes the player appear immediately whereas my fix will require a refresh if you have already got to the page where it fails.

    Both F12 fixes seem to stay working in the IE9 tab where you selected them, but not in other tabs. I think imaginarynumber's fix it better than mine.

    Eric

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  • Message 15. Posted by roger48-gb (U14861107) on Thursday, 5th May 2011 permalink

    Totally confused here -
    Radio i-player problem with Firefox not working

    I have had to revert back to old faithful computer running Win 2000 and IE6 to be able to listen, I used to be able to listen on this same computer via Firefox (default browser) but not since the last recent Firefox upgrade.

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