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Internet Radio Device issue

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  • Message 1. Posted by JoeChip (U13759661) on , permalink

    For the past several days it has been taking a very long time for internet radio devices to access BBC radio streams. This is true for both my Reciva and vTuner based devices, so I can only conclude that there must be some sort of change, either intentional or otherwise, at the BBC end of things.

    Could someone there please turn everything off, and then on again so we can receive our usually excellent service? Thank you.

    complain

  • Message 2. Posted by Dogmatix (U14026211) on , permalink

    This is the issue to which I referred in my earlier post, which has not appeared but has been "referred it to a supervisor, BBC host or the Central Communities Team for a decision as to whether it contravenes the House Rules in some way" - probably because I included the URL of the thread on the Reciva forum concerning this problem.

    This issue is affecting users of Reciva (and Frontier?) internet radios outside the UK. All the BBC national live streams are affected (but not on-demand streams) as well as some BBC local stations.

    Could someone please investigate, and tell us what is going on?

    complain

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  • Message 3. Posted by John99 (U13871221) on , permalink

    Glad you both managed to post.
    I can see no reason why the BBC should prevent links such as you mentioned unless it is a closed forum. However I have had a couple of innocuous links removed recently.

    Possibly the BBC are using new staff, then together with their policy of viewing posts in isolation they ban almost anything.

    Why not try to post the links again, explaining why you think they are relevant to the thread title, but with minimal other comment. Or if it is a closed forum does any other site publish the links together with mention of the problem the BBC currently has.

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  • Message 4. Posted by JoeChip (U13759661) on , permalink

    Thanks John99:

    https://forum.reciva.com/read.php?4,68539,page=1

    I should have explained, I am trying to access from the US. However, I understand this is a common problem, even for users in the UK.

    Before you say, I have also completed a contact form having endured the endless drop-down responses - none of which seem to apply - and put as much information into 350 characters as possible.

    I don't know why they don't use Twitter to make enquiries even more inconvenient ;-)

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  • Message 5. Posted by Alan Ogilvie (U11945512) on , permalink

    We are aware of the issue - the streams are running ok, but a combination of the flow of data through third-parties and our data itself is suddenly causing some issues that we are trying to get to the bottom of.

    Alan Ogilvie
    Platform Manager

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  • Message 6. Posted by JoeChip (U13759661) on , permalink

    Thank you ...

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  • Message 7. Posted by John99 (U13871221) on , permalink


    I don't know why they don't use Twitter to make enquiries even more inconvenient smiley - winkeye


    I think the BBC would like users to twitter amongst themselves about problems BBC has even blogged about that.

    Have you got your cornflakes ready
    ;) www.bbc.co.uk/blogs/...

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  • Message 8. Posted by alanparker (U1262502) on , permalink

    This really needs some urgent attention. There's no other announcement that I can find except on this thread.
    This has been going on since before the weekend, and is affecting THOUSANDS of users, including many who use a system for blind people.
    I would at least expect to see an update in the blog and an announcement here.

    complain

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  • Message 9. Posted by JoeChip (U13759661) on , permalink

    So ... we're at least five days into this with no improvement or even an informative response. Since, as far as I can tell, all third-party platforms, Reciva, vTuner, etc., seem to be affected logic would suggest that the problem stems from the Beeb; moving servers, changing streams/data, or whatever.

    It just seems, that once again, internet radio is treated as a poor relation, while the technically/sonically/obselete/inferior DAB is promoted. Can you imagine an issue like this being allowed to drag on on that platform?

    Some news would be nice, even if it is just "working towards ..."

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  • Message 10. Posted by Dogmatix (U14026211) on , permalink

    Since there has not been any firmware change from Reciva, and the URLs used by Reciva radios have also not changed, and remembering that once a station is stored as a preset in a Reciva radio, no third-party database is involved, it would seem clear that something has happened or changed or been changed at the BBC end.

    So, could we please have some information as to what steps are being taken towards a solution to this problem?

    complain

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  • Message 11. Posted by JoeChip (U13759661) on , permalink

    Nearly a week now ... don't suppose this issue's on anyone's todo list, is it? Apparently not.

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  • Message 12. Posted by Steve (U14668777) on , permalink

    As part of my investigations I also contacted the maker of my Internet Radio (Roberts)

    As a result I got a quick and useful reply (BBC take note) which confirmed their opinion that the BBC was having some trouble

    In order to press a resolution from the BBC or at least some statement of progress and forecast of solution perhaps we should all contact our suppliers of internet radios and request their support

    ...... after all the problem limits the use of their product and threfore it's attractiveness ........ I for one will not consider buying another internet radio unless I can get the BBC output !!

    It is therefore a vested interest for the device manufacturers as well

    I suggest we all try to press this route as much as we can to gather as much pressure as possible





    On another point I also believe that there is some impact within the UK .... my father also had troubles on his return from Brussels to the UK after the weekend. Maybe it is not so obvious in the UK as people may resort to FM or DAB versions of the output by default

    - perhaps other users can be persuaded to give it a try and give us their feedback ?

    Steve

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  • Message 13. Posted by John99 (U13871221) on , permalink

    It all depends on how important this is to you as individuals. If as appears likely this is a long running and re-occuring problem you may not consider the short response in this thread to be an adequate explanation.

    In such cases BBC does have a formal complaints procedure, [ www.bbc.co.uk/compla... ] so it is in theory possible to escalate complaints, until a satisfactory outcome is obtained. I think you will find that escalating complaints requires dogged persistence, and carefully watching time limits. In my experience the BBC seems slow to respond but quick to drop complaints as resolved to the BBCs satisfaction. (such as resolving complaints by directing you to the messageboard and saying technical matters are not handled !! )

    (I am watching with interest the current post thread about iPlayer Desktop problems. - www.bbc.co.uk/dna/mb... )

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  • Message 14. Posted by JoeChip (U13759661) on , permalink

    Did the complaints thing several days ago ...

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  • Message 15. Posted by vikinglady (U14673296) on , permalink

    I have managed to eventually get to 'Listen Live' today to Radio Devon- whereas before it was just one click on the Radio Devon website it is now a palava!"!!



    I have also tried to 'Listen Again' to a programme on Radio Devon from two days ago. The link works, the screen looks fine, but no PLAY icon and nothing happens with blank centre black panel....Is this a temporary tech fault....or the update which has stopped this working as I have not used this facility before.

    Any help much appreciated......

    .

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  • Message 16. Posted by JoeChip (U13759661) on , permalink

    Good ... things seem back to normal today. Thanks for fixing it. It would be interesting to be kept informed tho'.

    Incidentally, 5LiveInternational is still flakey via vTuner. Other BBC stations connect very quickly, but 5LI takes ages. Anything to do with geo-location?

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  • Message 17. Posted by Steve (U14668777) on , permalink

    Dear All

    Normal service seems to have resumed in Brussels

    I would like to say "thank you" as we enjoy the content we receive .....however due to a lack of feedback from the BBC elves I am not sure if this is due to positive action or it just "happened" like the original problem ..... I guess we may never know !!

    Anyway on the positive side I will enjoy listening again this afternoon as I work around the house !!

    Keeping my fingers across that this will not repeat

    Have a good weekend


    Regards

    Steve

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