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"Content does not appear to be working" error

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  • Message 41. Posted by jamescook (U14599261) on Tuesday, 31st August 2010 permalink

    for some of those links please remove the comma at the end ...

    complain

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  • Message 42. Posted by John99 (U13871221) on Tuesday, 31st August 2010 permalink

    As a UK user three of those started ok but one displayed an error:
    "Front Row: 02/03/2009 is unavailable at this time."
    ( commas removed )

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  • Message 43. Posted by jamescook (U14599261) on Tuesday, 31st August 2010 permalink

    John,
    thanks for trying those links.
    Does anyone else have the same result in the UK?
    What are other people outside the UK getting?
    JC

    complain

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  • Message 44. Posted by John99 (U13871221) on Wednesday, 1st September 2010 permalink

    I hope others outside the UK also test the links.

    As some progs work and some do not I suspect this is one of the stuck fames or whatever type problems the BBC will need to fix.

    See message number 24 above from the BBC (Alan) and his suggestion to use contact forms including keywords such as his name. Although shoehorning such info into 350 characters will be almost impossible because you also need to give a clue as to what your problem is in the same 350 character space.

    Did you send off a contact form ?
    If so when ? and any response ?
    do you remember which options you used?
    Link re contact forms: iplayerhelp.external...
    Link re complaints procedures: www.bbc.co.uk/compla...

    Note the BBC recommends one particular type, but that type no longer get acknowledged (a recent improvement ! ) so you may consider it also worth using the complaint option which should get acknowledged, if other forms appear to have been ignored.

    complain

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  • Message 45. Posted by BradfordAllanT (U14600216) on Wednesday, 1st September 2010 permalink

    I am in the US, Missouri, and have been having the same difficulties as Mark and Canadian online listeners since early 31 August---up till then all had been fine.

    While Listen Live works fine, no matter which Radio 3 programme I choose for Listen Again, the same failure procedure Mark outlines so carefully takes place. This occurs with the Beta iPlayer, the previous version, and attempted access from any schedule or programme page. The error message again is:

    Title: GenericKind:FMSConnectionError.FMS_CONNECTION_API
    Description: CDN Failover, final connection failed
    Code: 3

    "This content doesn't seem to be working. Try again later."

    Flash: 10,1,82,76 installed (the latest available)
    Cache: emptied (repeatedly)
    Windows Vista
    Ritter Communications (Arkansas)
    Mozilla Firefox 3.6.8 (latest available)

    At the suggestion of one programme manager, I have submitted three different reports at this address (since space is limited)---a Comment, an Inquiry, and a Complaint, hoping that one of them lands and sticks:

    iplayerhelp.external...

    May I encourage any other US listeners who haven't yet reported in to register with the BBC and join the petitioning. Maybe we can reach a quorum.



    complain

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  • Message 46. Posted by jamescook (U14599261) on Thursday, 2nd September 2010 permalink

    Hallo John,
    I have reported this issue on a few occasions to https://faq.external.bbc.co.uk/templates/bbcfaqs/emailstatic/emailPage?entryID=&id=PAP0KG972NV4B8U6I6LRV8RL68&moduleID=technical ("Web Tech Faults" page).
    But the links have not come to life here. I resubmitted the fault today with Alan O in the text.
    Next step would be a complaint - although I'm not complaining.
    JC

    complain

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  • Message 47. Posted by John99 (U13871221) on Thursday, 2nd September 2010 permalink

    JC
    For iPlayer specific problems probably best to use the contact forms from this faq:
    "How do I report a problem with a programme, like a missing download, shortened programme, or encoding issue? "- iplayerhelp.external...
    Which includes the text

    If you use the Contact Us form here on the help site we recommend you select Programme Availability as your query, giving the full name and the webpage (URL) of the programme.

    If you do contact us about the Click to Play (streaming) problems, right-click on the Flash player window and select and select Copy this error message, making sure you paste this into your query when you contact us.

    The quoted faq also contains the link:
    [Unsuitable/Broken URL removed by Moderator]
    [which may need to be pasted rather than clicked as the mb sometimes fails to parse https links ]

    This type of fault is often fixed within minutes/hours, once BBC iPlayer team notice them; although it can take weeks from date of original posts before BBC acts on the information. There must be serious flaws in use of user feedback information.

    complain

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  • Message 48. Posted by John99 (U13871221) on Monday, 6th September 2010 permalink

    It appears BBC may be making some changes. As usual in a less than optimal manner (a phrase someone else use recently, after the mb mangled one of my post).

    I note at the moment the BBC link displaying in the box above where i am typing is broken.
    (So although repeatedly shown in posts I will not quote it here as mods may remove it).

    The link I refer to has the text anchor "this FAQ on how best to report a problem with a programme. " and as a link probably shows in a pretty colour. It gives a 404 error and displays a BBC page headed "There seems to be a problem"

    Meanwhile the 'Link' I posted as plain text and was removed by the mods does continue work when pasted into a browsers location bar. Possibly the layout of the template has changed, I have not used it since any change. So posting information NOT as a link
    https//iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
    To use the information add a colon in the obvious place and note it uses https not http .

    No doubt BBC will fix its own links shortly.
    They had similar problems not very long ago.

    John

    complain

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  • Message 49. Posted by DuaneK (U14608087) on Friday, 10th September 2010 permalink

    I only listen to Radio 5 Live and Radio 2 on the iPlayer. 5 live is fine and plays normal with just the occasional buffering.
    However haven't been able to listen to Radio 2 (live) now for about 2 weeks with the same "This content doesn't appear to be working" error.

    How can it work for one but not the other!?!?

    Just going to drive me to another radio station!

    Oh and I've thought about reporting it to the BBC by trying to use their "this FAQ on how best to report a problem with a programme" link. Clicked on it and page could not be found!!!

    The BBC is like all other big companies now by making it difficult to report problems by not having contact details or hiding them away. What ever happened to the old "Report a problem" link that seems to be disappearing from countless websites!

    End of rant

    complain

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  • Message 50. Posted by John99 (U13871221) on Friday, 10th September 2010 permalink

    Hi Duane,

    Clicked on it and page could not be found!!!
    I explained in the post immediately above yours how the contact form may still be used, if the BBC has not fixed the links yet.

    How can it work for one but not the other!?!?

    It is almost a diagnostic confirmation of a BBC CDN problem that the BBC then finds dificult to track down.
    The BBC then finds detailed info from users helpfull but has a new 350 character limut making it hard to report such essential information.
    There are many posts on this

    I could provide links to the exact BBC posts about it but it would take a few minutes to find and I have something else to do at present, so look through some of the other threads if you want to find out how to help.

    John
    (nothing to do with the BBC, and not too happy with the BBC user support )

    complain

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  • Message 51. Posted by lucymck (U14765087) on Wednesday, 26th January 2011 permalink

    same problem. i want to scream!1!

    complain

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