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Radio 4 Listen Live breaking up - Amsterdam

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  • Message 1. Posted by Mark (U187043) on Monday, 19th April 2010 permalink

    Radio 4 listen live is breaking up - sounds like everyone is underwater. Other stations (2, 3, 7) are all fine for me.

    Streaming speed 1717kbs
    Windows XP
    Internet Explorer 8
    In Amsterdam

    Anyone else having this problem?

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  • Message 2. Posted by Titania (U14277143) on Monday, 19th April 2010 permalink

    Hi there,

    Yes, same here, Frankfurt am Main, Germany. It sounds like two signals are sent with a tiny time delay between the two. All was fine until late last night; it's been like this since I switched on this morning during the Today programme. Tried all the usual, but no joy. I'm using firefox and have a fast-ish broadband connection. Hope it can be fixed!

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  • Message 3. Posted by dcch (U14261125) on Monday, 19th April 2010 permalink

    Ditto for Radio 4 in Australia. I have reported the fault on the to the tech dept. It would be good to see something in the service update section if the BBC is aware of the problem.

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  • Message 4. Posted by GEPeter (U14429130) on Monday, 19th April 2010 permalink

    I'm experiencing the same issue: OK on several other BBC programmes (including World Service) but garbled reception for R4. I'm in France: maybe it's caused by the ash :-)

    I also use XP and IE8

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  • Message 5. Posted by borneomom (U4770405) on Monday, 19th April 2010 permalink

    Yes, same here since about 6.30 am this morning, Monday. I'm in northern Germany.

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  • Message 6. Posted by joswiss (U14286370) on Monday, 19th April 2010 permalink

    Yep, same problem in Basel, Switzerland.
    Used real player successfully when we supposedly had bandwidth problems with iplayer (but didn't) before but I cannot find the address to have another go. Has anyone else tried this?

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  • Message 7. Posted by John99 (U13871221) on Monday, 19th April 2010 permalink

    One helpful suggestion try the Windows streams if you are able to, they sometimes work when the FlashPlayer streams do not.

    When you do encounter problems with iPlayer I suggest if you always try to give as much information as possible including:
    - The URL of the problem stream
    - the right click 2 Line Display information
    - any error message on the screen or obtained from right click
    -Confirm that other BBC iPlayer streams work ok (IF that is the case)
    - the usual information about your system etc & what you are doing (www.bbc.co.uk/dna/mb... )

    You may be interested in many other threads on the board including "Listeners receiving 'Insufficient Bandwidth' messages - PLEASE READ! www.bbc.co.uk/dna/mb..." ( BBC original post)
    You could try following instructions in that thread about emailing Alan Ogilvie, the BBC faq still links to that thread - ( Why do I get the message insufficient bandwidth when trying to listen to BBC
    Radio outside the UK? iplayerhelp.external... )

    Note the standard BBC advice is that in addition to posting on the messageboard you must also use a contact form see:
    iplayerhelp.external...
    & www.bbc.co.uk/dna/mb... (bbc message )

    The BBC seems to have had longstanding intermittent problems with radio content delivery overseas, and was promising to improve its support on this. (www.bbc.co.uk/dna/mb... )

    John

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  • Message 8. Posted by John99 (U13871221) on Monday, 19th April 2010 permalink

    My R4 low bandwidth is ok in the UK at present
    url www.bbc.co.uk/iplaye...
    2 Line Display:
    BBC Media Player v.2.23.18182.18346
    bbc_radio_fourfm | 48kbps | aac | AK

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  • Message 9. Posted by borneomom (U4770405) on Monday, 19th April 2010 permalink

    iplayerhelp.external...
    works fine:)

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  • Message 10. Posted by gboden (U14286726) on Monday, 19th April 2010 permalink

    Same problem in Paris, which started this morning. Listening over a broadband connection on an Acer netbook running Mozilla Firefox. Other BBC stations are fine. Is it just me, or is the Radio 4 stream particularly unreliable for listeners outside the UK?

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  • Message 11. Posted by Lapengia (U14071658) on Monday, 19th April 2010 permalink

    Same problem in Paris since this morning. Listening on pop-up player using Adobe Flash Player 10, Firefox3.6.3, Mac OSX 10.5.8.
    Right-click 2-line info:
    BBC Media Player v.2.23.18182.18346
    bbc_radio_fourfm | 48 | aac | AK

    Listening live to World Service, radio 2 and 6music all ok.

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  • Message 12. Posted by Lapengia (U14071658) on Monday, 19th April 2010 permalink

    Thanks for that link - yes that works now for me. It would be good if these links appeared on the stations' homepages!

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  • Message 13. Posted by Jonathan Murray (U14429406) on Monday, 19th April 2010 permalink

    Same here in Austria. Archived replay is fine but live stream from Radio 4 is stuttering badly.

    Thanks

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  • Message 14. Posted by Lysistrata (U14287363) on Monday, 19th April 2010 permalink

    Was the same in Greece this morning. Tried to listen live R4FM from 7.00am uk time off and on till, oh, say 10.00am. Windows OS, Norton Security, OTEnet (greek) ISP, broadband.

    Switched to listen live R4 Long Wave - I strongly recommend this temporary solution - and was fine - as were other BBC radio stations I tried.

    Just tested again and all ok again - 2.47pm uk time.

    Didn't have time to send a contact form and diagnostics or post earlier.

    Agree totally with other posters: "Captain, we're breaking up.."
    It sounded as if there were 2 John Humphries with 2 identical guests in an underwater studio all interrupting each other a nanosecond apart.
    Not that much different from your usual Today interview, then.....

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  • Message 15. Posted by Mark (U187043) on Monday, 19th April 2010 permalink

    Problem seems to be resolved now (Amsterdam, 15:15 BST). Thanks

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  • Message 16. Posted by Lysistrata (U14287363) on Monday, 19th April 2010 permalink

    @John99
    Hello again.
    A couple of points:

    overseas listeners shouldn't ever see the broadband width options - non-uk have their own stream. cf. Jonathan's comments in his "...PLEASE READ" message.

    the best tip you ever gave me re: R4 FM listen live problems was - try listen live R4 Long Wave. It works every time!

    Cheers
    Lysistrata

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  • Message 17. Posted by John99 (U13871221) on Monday, 19th April 2010 permalink

    @ Lysistrata,

    Hello again

    R4 there are 3 streams in addition to the default R4 listen Live FM (default R4 FM www.bbc.co.uk/iplaye... )

    1 - The deprecated R4 LW stream is still available in RealMedia format if users have RealPlayer installed (Most other RealPlayer streams finally ceased last month)
    try: www.bbc.co.uk/radio4...

    2 - R4 LW is also available as a FlashPlayer stream, but schedule may differ, especially in cricket season try: www.bbc.co.uk/iplaye...
    [oddly I and some others in the UK can not get 48kbps bandwidth of this]

    3 - R4 is also available as a Windows stream, although that does not help Mac users it is the standard FM schedule. try: www.bbc.co.uk/radio/... (from iplayerhelp.external... )

    I am aware the overseas users should not see two FlashPLayer bandwidths for Listen Live but
    - it has been known (either due to faults or VPN / Proxy use, or confusion over which streams are in use)
    - the UK low bandwidth option is presumably the same stream as the default overseas FlashPlayer stream, at least on one occasion; whilst overseas users had problems; I had distortion in the UK on the R2 low bandwidth stream but not the Normal stream, a clear indication of a BBC problem.

    I was starting to think the BBC had sorted out this problem of insufficient bandwidth, not all that many posts about it recently.

    Hopefully it is sorted out again for now. Did you notice the BBC has removed the issues log so we are not able to see what problems are being reported & investigated.

    Cheers
    John

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  • Message 18. Posted by Alan Ogilvie (U11945512) on Tuesday, 20th April 2010 permalink

    This happens occasionally. The problem is caused by Adobe + Akamai. Both have been told of the problem.

    We take action by restarting the streams from our end - this resolves the issue. There is usually a series of alerts from Akamai that we have determined lead to the problem - but the alerts aren't guaranteed to arrive. Then it relies on us checking all our stream combinations... which we are getting better at.

    Please do report the problem if you hear it.

    To answer John - there are actually a maximum of 4 unique streams per National Network, and per service offering. This works out as follows for Radio 1 (for example):

    Radio 1 - Primary Service Offering:

    Radio 1 (UK) - 128kbps AAC-LC - Primary stream
    Radio 1 (UK) - 128kbps AAC-LC - Backup stream
    Radio 1 (International) - 48kbps HE-AAC v1 - Primary stream
    Radio 1 (International) - 48kbps HE-AAC v1 - Backup stream


    Radio 1 - Secondary Service Offering:

    Radio 1 (UK) - 48kbps HE-AAC v1 - Primary stream
    Radio 1 (UK) - 48kbps HE-AAC v1 - Backup stream

    Thinking about 5live - which has a fair amount of rights blanking issues - each sub-grouping (Primary+Backup streams) can be blanked independently. This allows 5live (for example) to have programming that has UK rights only sport on the UK streams, and blanked on the International streams.

    When the 'gurgle' issue happens - we have a fair few streams to check! ;-)

    As an aside - we've also just put our HE-AAC v2 codec profiles into production testing and should be able to bring them online soon - this gives us the ability to consider changing HE-AAC v1 streams to v2 (with Spectral Band Replication and Parametric Stereo).

    Alan

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  • Message 19. Posted by Alan Ogilvie (U11945512) on Tuesday, 20th April 2010 permalink

    Update: I can confirm that there was an outage yesterday which caused the gurgle. The series of alerts weren't triggered. We believe the root cause of the problem was on the rooting around the Internet.

    Problem began around: 0550 BST
    Problem was resolved around : 0620 BST

    ...however the 'gurgle' problem may have persisted on some services for a period thereafter due to no notice from outside the BBC.

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  • Message 20. Posted by John99 (U13871221) on Sunday, 2nd May 2010 permalink

    Message #7 corruption

    If you can not read the links in it click the reply option.
    If you do notice problems in the display please mention this in my thread about the parsing bug.

    My message #7(www.bbc.co.uk/dna/mb... ) in this thread has become corrupt ("BUG MessageBoard Gobledegook parsing problem" www.bbc.co.uk/dna/mb... ) and is not displaying links correctly so I was about to rewrite it, but I now see that whilst it displays with gobledegook tags included if I click on option to reply it displays correctly !! ? and as originally intended

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