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Listeners receiving 'Insufficient Bandwidth' messages - PLEASE READ!

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  • Message 1. Posted by Alan Ogilvie (U11945512) on Wednesday, 10th March 2010 permalink

    I wanted to update you on our work to establish what is happening with this.

    It looks like there is definitely an issue related to our delivery mechanisms - it's not easily repeatable. But it does appear that the message that you are seeing is incorrect - if you are receiving this message now - please post a message here. I only need a few people experiencing this problem to see if we've got the problem identified - so don't worry if I don't get in touch.

    Alan

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  • Message 2. Posted by Lysistrata (U14287363) on Wednesday, 10th March 2010 permalink

    THANK YOU!!

    Just checked for you and out here in Greece R's 2, 3 and 4 Listen Live ALL PLAYING FINE. 14.40 uk time.

    (WindowsOS, ISP Otenet [Greece], broadband, Norton Security.)

    OK, a question for later....or for Radio Labs...what the devil was it?
    (Our download speeds were ok, weren't they? And clearing our caches didn't help, did it? Or re-booting? And it wasn't our various ISPs across the globe? And it wasn't our over-enthusiastic security systems? And it wasn't the time of day? Was my theory about uploading near the truth? etc. etc.)

    You see, it's just that some of us were quietly going mad both with curiosity and the awful feeling that no-one believed us.

    However, a million thanks, and to your team.

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  • Message 3. Posted by Lysistrata (U14287363) on Wednesday, 10th March 2010 permalink

    @Alan

    So sorry, just re-read and you only wanted messages from people who ARE having problems, not from people who cheerfully aren't.

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  • Message 4. Posted by Alan Ogilvie (U11945512) on Wednesday, 10th March 2010 permalink

    That's ok - though let's not jump the gun ... we *may* have found the issue, I just need a few people that have the problem now (within the next 24-48 hours... ish) so that I can get it confirmed.

    Alan

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  • Message 5. Posted by Cathy youngs (U14379384) on Thursday, 11th March 2010 permalink

    Hi I am in Switzerland and the last two days have been unable to get BBC radio through my computer I usually just click on the listen live button on the radio channel I want and it pops up. However the last two days I have been recieveing the message BBC Radio 5 ( or 2 etc) is unavailable at this time. As I am no computer buff I have no idea what to do - is this similar to your problem?

    Cathy

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  • Message 6. Posted by John99 (U13871221) on Thursday, 11th March 2010 permalink

    Hi Cathy,

    It may be worth you starting your own thread about the particular problem you have. (Click here to start a thread -->www.bbc.co.uk/dna/mb... )

    Alan is one of the BBC experts trying to fix problems and looking specifically at present for those seeing the message 'Insuficient Bandwidth'

    You may also be interested in a BBC announcement about problems, which may be at least partly what you are having a problem with
    "Why is there a delay in publishing new TV and Radio programmes today? [ iplayerhelp.external... ]" unfortunately that announcement is not visible from this Radio section of the board, even though it is clearly about Radio problems.

    When you post a message it will help if you can please give as much information as possible, that includes the URL of some of the Radio Programmes or Radio streams that do not work. You may also get more information if you right click the iPlayer when you are trying to use it (that is assuming you are using default iPlayer FlashPlayer streams)

    John
    (ordinary user -nothing to do with the BBC)

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  • Message 7. Posted by msukh (U14379675) on Thursday, 11th March 2010 permalink

    Just to let you know, I'm unable to access most archived content on BBC4. I'm particularly interested in "In Our Times". I am on a PC in the USA.

    When I try to access just about any archived show and click on the Listen Now icon for the BBC iPlayer I get the following messge: "<Name of Content> is unavailable at this time". Below in the status bar appears "Use lower bandwidth version". If I click on this message the message changes to "Use normal version". It just toggles between these messages. Please help, there's lots of interesting stuff I'd love to access - thanks in advance for your help.

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  • Message 8. Posted by Alan Ogilvie (U11945512) on Thursday, 11th March 2010 permalink

    With regard to archive content - though this is unrelated to the issue on the thread, I've made a note of it and will pass it on to the team looking after the archive proposition.

    Again - if anyone is receiving the message 'Insufficient Bandwidth', but thinks their internet connection should be fine (e.g. test by playing back a YouTube video, Vimeo,... or for some more information try speedtest.net and pingtest.net )

    Alan

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  • Message 9. Posted by dwidge (U14380357) on Thursday, 11th March 2010 permalink

    Hi
    I am in the south of France, I only have a 512k connection but apart from the occasional dropout I can listen to bbc radio fine on my computer, but I have just installed a wii which I would prefer to use and have 2 problems, the first is that the bbci player wii channel is not available for download, the second is that if I access bbc radio via the wii web browser, bbciplayer consistantly says insuficiant bandwidth, even if I try the low bandwidth option.

    Regards
    Dave

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  • Message 10. Posted by Alan Ogilvie (U11945512) on Friday, 12th March 2010 permalink

    @dwidge Are you still receiving the error?

    Then please immediately do this:

    Open this link in a new window - and find the :
    cp34973.live.edgefcs...

    You should see something like this:

    <fcs><ip>92.122.211.60</ip></fcs>

    Take a copy of that and send it to me (the one above is what I get - it will be different if you aren't on the same network as me).

    Also - please send me your IP address that Akamai sees - you can get that from this link:

    whatismyip.akamai.co...

    Send this over to me at my BBC email which is alan.ogilvie [at] bbc.co.uk (and post a message here just to confirm you've emailed me - so I can make sure your details don't end up in my junk folder).

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  • Message 11. Posted by Mike (U14195844) on Saturday, 13th March 2010 permalink

    Ever since you evidently modifed your BBC i-player and stopped using RealPlayer I have hardly ever been able to listen to BBC7 (not radio 2 as you post) in Malaysia. And 'yes' it's the insufficent bandwidth message. I'm not on the fastest broadband - ping 26-42, download about 1.6MBS - but I can comfortably log on to all other radio links I have (and Utube). This is not the first time I've sent this message. The last time I was told BBC were aware and would post a FAQ update. That was two weeks ago. Since you have admitted it's your technical problem not mine when please are you (ever) going to fix it? And again please don't give me the clear cache, re-install latest Java, I-player blah blah...Is there some prospect of a solution? Why mess with what was a perfectly OK software? More a downgrade than an upgrade!

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  • Message 12. Posted by Alan Ogilvie (U11945512) on Saturday, 13th March 2010 permalink

    We can only attempt to fix this if you can send me an email with which stream you are having a problem with (e.g. BBC Radio 7), your location (e.g. Malaysia) and the Edge Server IP and your own IP address (as my post above requests).

    It seems to be a problem experienced with the local networking in the country you are in and the provider and the pattern of the problem is very difficult to pin down as it only effects random individuals. We just need to confirm that the problem is repeatable (which I think) - but we can only do this if you report the above to me - or fill out the contact form requesting it to be forwarded to myself.

    Alan

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  • Message 13. Posted by Joe Alessi (U14349849) on Saturday, 13th March 2010 permalink

    Hello Alan
    Many thanks first of all for trying to sort this out.
    I too have a problem with 'insufficient bandwidth' but strangely only occasionally.. I also have a problem with 'Radio (whatever) is unavailable at this time' or 'This service is unavailable at this time' whenever i click on the 'Listen Live' link and again only occasionally.. I've done everything - clean re-install of iplayer, cleared the cache, disabled flashblocker (used for stopping ads on webpages). But still it persists. And the frustrating thing is, that it's so erratic, one day it works, another day it doesn't! If it was a setting on my computer then it shouldn't work at all. I don't have any problems with other websites - youtube etc..
    I'm currently working in the US, i have a fast laptop:
    Toshiba Satellite 2.00GHz Processor
    4.00 GB RAM
    It is connected to the internet via ethernet on a fast 100Mps network.
    The problem is both with Firefox and IE
    The URL's of the programmes i listen to are:
    www.bbc.co.uk/iplaye...
    www.bbc.co.uk/iplaye...
    www.bbc.co.uk/iplaye...
    www.bbc.co.uk/iplaye...
    I also sometimes use a VPN when i want to listen to live football which i hasten to add i pay for and was recommended by the BBC Watchdog programme.
    I have also switched between 'Use lower bandwidth' and 'Normal Version'
    Here's hoping..
    Regards
    Joe Alessi

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  • Message 14. Posted by Alan Ogilvie (U11945512) on Saturday, 13th March 2010 permalink

    @Joe - Regarding the 'insufficient bandwidth' - can you please follow the instructions I gave earlier - to find your own IP address, the 'Edge Server' IP address and make sure you test your internet connection.

    Email me the info. Without any of that - it's going to remain elusive ;-)

    (To date - I've not received any emails - if you sent one, please post here to say so and I will check it hasn't got lost in my junk mail folders)

    @Joe regarding the other problems - you say you are in the US (and giving me your IP address may help me) but yet you wouldn't be offered the 'Use lower bandwidth' version - a non-UK user will only receive one stream within the iPlayer interface. So it may be that the reason why you are unable to playback anything is because our system firstly thinks you are in the UK, then the streams work out that you aren't for some reason. If you are using a proxy, please try connecting directly to the internet and try again.

    Alan

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  • Message 15. Posted by dwidge (U14380357) on Saturday, 13th March 2010 permalink

    Hi Alan
    I have sent the information that you have requested.
    Thanks
    Dave

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  • Message 16. Posted by Alan Ogilvie (U11945512) on Sunday, 14th March 2010 permalink

    @dwidge - got it, thanks... have emailed you to request some more info.

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  • Message 17. Posted by Lysistrata (U14287363) on Sunday, 14th March 2010 permalink

    @Alan

    Don’t know if this helps or makes sense at all, but your comment to Joe in message 14 – see final paragraph below - made me recall that from 23 Dec for 3-4 weeks when we non-uk based in Greece – (i.e. me and and my 6 randomly-recruited assistants!) got the insufficient bandwidth message for LL R4fm, WE ALSO GOT the “switch to lower bandwidth” option on the screen, which you say we SHOULDN’T ever get outside uk.

    I know this because naturally and logically we all tried the lower bandwidth option offered. And I recall that other non-uk posters reported the same - Spain, Germany, Finland, Holland, etc.

    But I notice now that when it IS working, we DON’T get that option on screen….(and we didn’t notice the change because once it’s working, one forgets about it).

    All of us seven here have Greek ISPs and addresses, by the way - variously OTEnet and Forthnet - so we are not knowingly logging on through weird uk proxies.

    Msg 14
    “you say you are in the US (and giving me your IP address may help me) but yet you wouldn't be offered the 'Use lower bandwidth' version - a non-UK user will only receive one stream within the iPlayer interface. So it may be that the reason why you are unable to playback anything is because our system firstly thinks you are in the UK, then the streams work out that you aren't for some reason.”

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  • Message 18. Posted by Alan Ogilvie (U11945512) on Monday, 15th March 2010 permalink

    Still looking for anyone with the 'Insufficient Bandwidth' message to contact me with

    • the service they were trying to listen too (e.g. BBC Radio 7)

    • your location (e.g. France)

    • the two IP addresses I'm interested in (see other comments above) - one that is your IP address and the other that is the IP address of the 'Edge Server'

    • and confirmation that you've tested your internet connection and its fine (you gave give me the results if you are not sure how to interpret them - again listed higher in this thread)

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  • Message 19. Posted by skoby (U14387585) on Tuesday, 16th March 2010 permalink

    Alan,

    Have had problems with iplayer on my computer (Vista PC) for the past 2 days on Radio 4. Checked out other channels briefly and 2,3, and 6 are working fine. 4 is also working on my internet radio which streams via the same router. Hope this helps and that a solution is forthcoming soon.

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  • Message 20. Posted by skoby (U14387585) on Tuesday, 16th March 2010 permalink

    Alan,

    Omitted location from my previous message - Sweden

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