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R4 48k Flash overseas sounds underwater

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  • Message 1. Posted by Mark (U187043) on Wednesday, 3rd February 2010 permalink

    8:00 am GMT - in Amsterdam the Radio 4 flash feed sounds like it is bubbling through water.
    WMA feed is OK.

    WIndows XP SP 3
    IE 8
    Broadband

    At least the flash stream has been working for the last week - although the current stream is so bad I can't listen to it.

    Is it just me, or a general problem with the feed?

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  • Message 2. Posted by thc95 (U14324107) on Wednesday, 3rd February 2010 permalink

    Not just you! Same problem here in Paris this morning. Have checked parameters etc., and local radio stations are ok, so I don't think it's my pc.. Hope this will be rectified soon. Any ideas?

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  • Message 3. Posted by Mark (U187043) on Wednesday, 3rd February 2010 permalink

    More info.

    Same problem on R2
    BBC 7 seems OK - no audible distortion
    R3 won't start - keeps switching beween play and pause and then eventually get an "insufficient bandwidth" message.

    All on listen live flash

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  • Message 4. Posted by Mark (U187043) on Wednesday, 3rd February 2010 permalink

    Now seems to be working OK again (20:40 GMT)

    Mark

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  • Message 5. Posted by kris (U14325234) on Thursday, 4th February 2010 permalink

    Radio2 is the same in the UK on iPlayer and has been since yesterday morning. Radio 1 is okay.....thoughts?

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  • Message 6. Posted by Jackie johnstone (U14276290) on Thursday, 4th February 2010 permalink

    Same problem still here in France which started yesterday.
    Radio 2 sounds distorted. The same thing happened 29th Dec and took about 3 days to be fixed. Hope it won't be as long this time!
    Using Mac OSx and Safari.

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  • Message 7. Posted by Mark Newman (U14325240) on Thursday, 4th February 2010 permalink

    Radio 2 also sounding distorted in Italy. Six Music, Radio 4 and Radio 3 all seem OK, as are Radio 2 'listen again' programmes.

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  • Message 8. Posted by Alan Ogilvie (U11945512) on Thursday, 4th February 2010 permalink

    We experienced some problems on our streams due to an outage with our distribution partners on our primary streams. However we do have a secondary set of streams which take over. Yesterday, though, we had a secondary system failure at around the same time. So - your problems could have been due to this. However - on top of this - we understand that some Internet Radio devices, depending on manufacturer and service that is powering them, failed to list our secondary streams - so the result would have been a failure on these devices. Windows Media makes use of a playlist where we list out primary and secondary streams - the agreed workflow for handling this is to cycle through the playlist should the first stream fail to playback, which would have been the case when we had a failure. However this didn't happen on certain Internet Radios. We have been working with companies who had this problem, that we know about, to make sure their solutions work as desired.

    The majority of Internet Radios either use our RealMedia or Windows Media streams - and we are encouraging them to migrate to use Windows Media instead of RealMedia for live streaming and listen again services. (see www.bbc.co.uk/blogs/... for more information )

    I would again reiterate that complaints/comments about BBC services on particular devices should be logged first through the manufacturer's support service - unless it is obviously a problem with our streams (perhaps audio crackle or hiss), and if you aren't satisfied with the answers given please do contact the BBC ( iplayerhelp.external... ) with details of your device and problem.

    Alan

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  • Message 9. Posted by John99 (U13871221) on Friday, 5th February 2010 permalink

    Alan,
    Thanks for the explanation, some of us do appreciate that most of the time, BBC streams and iPlayer does work for millions of users.

    When a looking at problems, as a user, it is handy to know whether the cause is likely to be within:
    - the users ssytem,
    - the internet
    - or at the bbc end / CDN.

    Your comments are obviously aimed mainly at two groups here
    - users of 'Internet radios'
    - users of some of the alternative iPlayer streams including overseas users OUTSIDE the UK

    Thanks again for the update.
    (& your recent blog -of interest especially to technically aware overseas users - 'Windows Media - Listen Again - Update"' www.bbc.co.uk/blogs/...

    John

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  • Message 10. Posted by Janaru (U12763248) on Tuesday, 16th February 2010 permalink

    I'm outside the UK. I've been using WMA's since November with relatively little problem, until a few weeks ago.

    I've been fighting this thing since then as I thought it was me. Now it's looking more like a BBC problem.

    I'm experiencing serious dropouts in the Radio WMA Listen Again links, this happening in Real Player, Windows Media Player, VLC, etc...

    I'm using Windows XP Pro. I have a cable connection that's consistently 54 Mbps. I'm not having trouble with any other sites but BBC. I keep getting error message in one program....

    Unexpected WMF SDK error 0xC00D0013: The server, a computer set up to offer multimedia content to other computers, could not handle your request for multimedia content in a timely manner. Please try again later.

    Please tell me this is you, as I'm goin' nuts trying to figure out what's wrong with me! I've updated, updated, updated everything I could possibly think of (i.e. codecs, DirectX, Flash, etc...) ....help.

    Jan

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  • Message 11. Posted by Janaru (U12763248) on Tuesday, 16th February 2010 permalink

    Now I'm consistently getting this one....

    01:00:12.644 Mess: Unexpected WMF SDK error 0x80070040: The specified network name is no longer available.

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  • Message 12. Posted by John99 (U13871221) on Tuesday, 16th February 2010 permalink

    Hi Janaru,
    It may well be worth you starting your own thread in this Radio Section about your problem.

    It appears you have a cable connection that should cope, but also you are rather close to the requirements, many iPlayer users being lucky enough to use broadband type connections with very many times the required capacity.

    Be sure to give as much information as possible about the equipment you are using to listen to iPlayer Radio. It would also help to have the full set of 5 iPlayer diagnostic results.

    If you have a separate computer also give information about that.

    It is possible the FlashStreams may be workable on your system, but we will not know without more information.

    I am guessing the errors relate to a problem with Windows Media Player, but whilst that will not be needed for the RealPlayer RealMedia streams, the problem with them is that the BBC is phasing them out, they will cease entirely some time soon.

    John

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  • Message 13. Posted by Janaru (U12763248) on Tuesday, 16th February 2010 permalink

    I think I will start a new thread about this, John, as I'm not the only one having this problem.

    I'm not using the iPlayer, perse, I'm using the WMA links in Real Player.

    I'm going to re-post this as a new thread and add info there as needed.

    Thanks smiley - smiley

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