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Internet radios - International BBC Radio WMA On Demand Streams don't work

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  • Message 1. Posted by Gumrat (U2340387) on Friday, 11th December 2009 permalink

    Is this going to be fixed, or are international listeners going to be locked out of listening to on demand streams via their wi-fi internet radios?
    Does anyone know where I can get a clear, knowledgeable answer to the above question from a person who actually works on this kind of thing at the BBC?
    Could I point out, this has nothing to do with my computer or browser settings, this is specifically a wireless internet radio problem. James Crickland used to be the man for this, but he's disappeared from the BBC and I have no idea who, if anyone, has replaced him.
    Thanks to anyone who can give me a precise answer. BBC Radio Labs, Blogs etc are perfectly useless and far too technical for me, I would like to be able to address the person who can solve this problem for me (and all the other international listeners to BBC on demand via the internet).
    In the meantime, I make the hopeless plea: Bring Back Real Player, please!!! Actually, I have a feeling this may affect dial-up listeners via the internet in the UK, as well.

    complain

  • Message 2. Posted by castalla (U14251961) on Friday, 11th December 2009 permalink

    Come on, BBC, fix this or at least give us a coherent explanation why WMA streams are geo-locked.

    complain

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  • Message 3. Posted by nardiff (U14251977) on Friday, 11th December 2009 permalink

    Yes, this is extremely disappointing. I suppose they will say "you can still enjoy BBC programming via the iPlayer"
    Yeah, I'm going to out the laptop beside the bed all night.

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  • Message 4. Posted by Gumrat (U2340387) on Friday, 11th December 2009 permalink

    Sorry, that should have been James Cridland, not James Crickland, in the original post. Why can't I edit it instead of having to type a new message?

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  • Message 5. Posted by nardiff (U14251977) on Friday, 11th December 2009 permalink

    everything is an outrage.

    I would like to know how come I can still listen to Live WMA content, but that the On Demand content is unavailable? How's about that BBC?

    [In Ireland]

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  • Message 6. Posted by John99 (U13871221) on Friday, 11th December 2009 permalink

    @ Gumrat

    Anne, The recent preview option works for me (& I guess you use a computer) scroll down into original typed message and edit before previewiing again or posring edited message without further preview.

    John

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  • Message 7. Posted by Gumrat (U2340387) on Friday, 11th December 2009 permalink

    @John
    Sorry, John, I didn't make myself clear, I needed to edit *after* I'd posted!

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  • Message 8. Posted by JoeChip (U13759661) on Friday, 11th December 2009 permalink

    John99, thanks for the information about editing. Now BBC, how about answering the OP's question? Thank you.

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  • Message 9. Posted by Paul Webster (U2785539) on Friday, 11th December 2009 permalink

    First step is for Reciva to revert to the Real version of the On Demand that I think are still accessible.
    Their move to prefer the WMA version appears to be premature.
    That would then give time for BBC to make sure that their WMA versions were directly accessible from abroad.

    In any case - would be better if BBC extended the XML in their official interface to flag which ones are available for UK and non-UK rather than continually changing the name used in the "service" field.

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  • Message 10. Posted by Paul Webster (U2785539) on Friday, 11th December 2009 permalink

    UPDATE:
    Reciva have just switched back to the Real On Demand content.

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  • Message 11. Posted by Gumrat (U2340387) on Friday, 11th December 2009 permalink

    Thanks for the update, Paul!
    Shame nobody at the BBC has deigned to reply. I would really like to know who is the person responsible for all this messing about with WMA files. Come back, James Cridland, all is forgiven ;-)

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  • Message 12. Posted by castalla (U14251961) on Friday, 11th December 2009 permalink

    Just how difficult is it to unlock the wma streams?

    Is there anybody there at the BBC??

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  • Message 13. Posted by JoeChip (U13759661) on Friday, 11th December 2009 permalink

    Is there anybody there at the BBC??


    It seems very difficult to get a response from whoever is supposed to be monitoring this forum ... assuming someone is ...

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  • Message 14. Posted by wgbunter (U9248396) on Friday, 11th December 2009 permalink

    This is not just affecting International radio outside UK I live in N Yorkshire and my Reciva radio is constantly buffering and resetting to the programme start after about a minute. I no longer have duration of programme shown and back/ff are no longer available. What on earth is going on BBC. Can we please have some answers.

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  • Message 15. Posted by Gumrat (U2340387) on Friday, 11th December 2009 permalink

    Gosh, WGB, that's interesting, I really thought it was a problem restricted to international listeners. Have you tried unplugging the radio and then after update, accessing BBC channels via Real rather than WMA? Or could it be your network connection not functioning properly? Earlier this evening, we kept losing connection and it was because our router was having a hissy fit. I rebooted it and the BBC came back fine, and in WMA (except for On Demand, of course!).
    Apologies if you have tried all of the above, it's just what I've learned to try from bitter experience. Do you subscribe to the Reciva forums? They are often helpful.

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  • Message 16. Posted by dinmor (U11164156) on Friday, 11th December 2009 permalink

    Nothing more to add to what has been said except to add one more listener to the list of disgruntled internet radio users.

    Reciva seem to have provided a temporary solution at least - an infinitely better response than from the BBC.

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  • Message 17. Posted by cannings (U14253227) on Saturday, 12th December 2009 permalink

    Your problem with the iplayer is not just limited to WMA but all radio and TV using the iplayer . You can tell this by just reading the other topics. All are waiting for some responce from the BBC but as usual Auntie is deaf to all complaints. They have tried to blame it on the programmes used to listen but of course we all know this is not correct as the problems started recently. By coincidence the problems started when the BBC improved ( hows that for a oxymoron) the iplayer. I suppose eventually even the BBC will work out that there is a problem with the iplayer but until that happens I suggest you write to the BBC complaints

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  • Message 18. Posted by Gumrat (U2340387) on Sunday, 13th December 2009 permalink

    Which bit of BBC Complaints do you suggest? My complaint is not about technical problems, nor the iPlayer itself, nor web content, nor specific programmes, it is about the lack of response from the BBC when we ask questions here - there doesn't seem to be a box for that on the BBC complaints site ;-)

    complain

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  • Message 19. Posted by Dark-Avised (U13687731) on Sunday, 13th December 2009 permalink

    Listen-again in WMA is available outside the UK, but you have to pick up the correct stream URL. Perusal of the phorum at beebotron.org may yield useful information.

    The problem as I see it is that the BBC is doing geo-location at the wrong point in the XML feed, causing aggregators to pick up streams suitable to their own location rather than the listeners' locations. The BBC manage to do the right thing with the live WMA streams by having fixed .asx URLs which when opened return geo-specific streams. They need to do the same with listen-again.

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  • Message 20. Posted by John Stewart (U14324458) on Wednesday, 3rd February 2010 permalink

    Two of my friends here in Germany cannot receive BBC Radios 1 to 7 on their Internet Radios.Reception on my Internet Radio stopped yesterday afternoon. All three of us can listen to any other station we want to from the UK and worldwide, including BBC World Service and BBC regional stations. The problems we have are only with BBC Radios 1 to 7. So, why are BBC Radios 1 to 7 different from, apparently, all other radio stations accessed by Internet Radios? I Have the latest available firmware on my Internet Radio.

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