TVpermalink

Sir Bobby Charlton; Football Ikon

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by rickstick (U14858394) on Monday, 2nd May 2011 permalink

    I watched three different adverts for this programme all stating that it would be available on iPlayer for 7 days after the showing on BBC2 at 2100 last Thursday. So why isn't it available to watch!

    complain

  • Message 2. Posted by Aaron iplayer Team (U13848313) on Wednesday, 4th May 2011 permalink

    Hi rickstick,

    This programme was never scheduled to be included on iplayer so Iím surprised to hear that you saw it advertised as such.

    Can you tell me where you saw the adverts?

    Thanks

    This is a reply to this message.

  • Message 3. Posted by rickstick (U14858394) on Wednesday, 4th May 2011 permalink

    It was on the coverage from the Snooker that I heard it was going to be on iPlayer.

    complain

    This is a reply to this message.

  • Message 4. Posted by Aaron iplayer Team (U13848313) on Thursday, 5th May 2011 permalink

    Hi rickstick,

    Thanks for coming back to me. I've spoken to the marketing team and the sports department and both have informed me that they never promoted anything relating to the programme on Bobby Charlton being on iplayer.

    It was never scheduled to be included on iplayer, so I think there must have been a misunderstanding at some point.

    Thanks

    This is a reply to this message.

  • Message 5. Posted by Kev (U14406919) on Thursday, 5th May 2011 permalink

    The BBC has extendively promoted the iplayer using the slogan "making the unmissable unmissable". Clearly this is not true unless the BBC thought that the Bobby Charlton program was worthy of missing. Is the BBC subject to Advertsiign Standards Authority regulations? It is clearly making a claim that is not true.

    When advertising a programme it should be made clear that it will not be on iplayer.

    complain

    This is a reply to this message.

  • Message 6. Posted by drhowells (U8852041) on Thursday, 5th May 2011 permalink

    The terms and conditions for using iPlayer say that programs are made available at the sole discretion of the BBC, so there would be no case to answer. It is unfortunate, but rights agreements sometimes mean that programs are not able to appear on iPlayer. This is often the case with sport related programs such as this.

    "When advertising a programme it should be made clear that it will not be on iplayer." - why would they advertise a negative? Adverts normally say when a program WILL be on iPlayer. If the iPlayer logo is not displayed, you should probably assume it won't be on iPlayer.

    complain

    This is a reply to this message.

  • Message 7. Posted by Kev (U14406919) on Thursday, 5th May 2011 permalink

    Thanks for the tip about looking for an iplayer logo when a program is being advertised.

    I accept that not all programs are on iplayer, sport and films especially. But I disagree on the comment about advertising a negative. It is provding a public service, which is what a public service broadcaster should do.

    complain

    This is a reply to this message.

  • Message 8. Posted by matt (U8621220) on Friday, 6th May 2011 permalink

    Hi Kev,
    If you want to check whether a programme is planned to be available on iPlayer or not, the best thing to do is check the schedules on the iPlayer site.

    As this was never supposed to be on iPlayer, it will have been marked as "Not Available". If it was due to be available, it would have been "Coming Soon".

    You can check the schedules up to 3 days in advance.

    complain

    This is a reply to this message.

  • First
  • Last

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.