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Please wait while we acquire information for your download

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  • Message 1. Posted by htk5 (U14787993) on , permalink

    I'm new to the BBC iplayer, but haven't been able to figure out how to download a TV programme to my external hard drive. I am using Vista. If I go to Download Options and click on Portable Devices, I get a message "Please wait while we acquire information for your download". This message stays and that's as far as I can get. An hour or two later I get fed up and 'x' out of iplayer. Any idea what's wrong and how I can download to my external hard drive? This message also shows up if I click on Windows Media Player option. Please help!

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  • Message 2. Posted by Mike (U14787352) on , permalink

    You are not alone, I have exactly the same problem and I see there is also an earlier thread on the same topic.
    I am on Windows XP
    I have mailed the tech desk but no response yet.
    There is mention on the main page that they are aware that there some problems but they don't specify what the symptoms are.

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  • Message 3. Posted by htk5 (U14787993) on , permalink

    Thanks Mike, I feel better knowing that it's not just me. I also mailed the tech desk, but no reply as yet. I'll remain hopeful.

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  • Message 4. Posted by Shortmoor (U14789776) on , permalink

    I had the same problem.
    Reading the iPlayer help page it suggests that you need the iPlayer Desktop. I Downloaded this, accessed the iPlayer web page via the Desktop and it worked OK.
    Don't know whether or not this was a fluke!

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  • Message 5. Posted by Mike (U14787352) on , permalink

    Good evening Shortmoor
    Mike here again, thanks for your input.
    I had loaded Iplayer prior to trying so that doesn't seem to be the issue.
    When it worked for you, how long did the message "Please wait etc." stay on the screen?
    What were you down loading to and did you set that up in any way to receive the download?
    Regards
    Mike

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  • Message 6. Posted by Mike (U14787352) on , permalink

    I have just found the other thread on this matter - "problem downloading for portable device on my laptop" , last post was on Wed. and has some suggestions but these are right at the boundary of my understanding.
    Any help welcome.
    Mike

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  • Message 7. Posted by Mike (U14787352) on , permalink

    Just had a reply from the Beeb.
    They have suggested that I make sure that I have the latest version of Windows media player and that I check that the security or firewall settings are not the problem.
    Mike

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  • Message 8. Posted by Ursula Vasey (U13790935) on , permalink

    A couple of questions for you Mike? What browser are you using? I ask because I am finding that programmes don't download properly unless I use IE8.

    Why are you downloading to an external hard drive? I don't think that is possible with Iplayer, as downloads have to go directly to the computer, due to the licensing being acquired on each individual download? Why not try downloading programmes directly to the computer's own internal hard drive? The licence for the program may not work on an external hard drive.

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  • Message 9. Posted by John99 (U13871221) on , permalink

    What do you mean by external hard drive USB connection etc, or a mapped location, or are we talking another computer or Network device.

    Are you just trying to save space on one particular drive?
    Are the programmes going to be played back on the same PC ?

    IPD
    I seem to recall I have put programmes on drives other than my system drive, as long as iPlayer is on the System drive.
    Windows
    I can not remember the exact restrictions, but the portable versions of programmes are designed for sideloading.

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  • Message 10. Posted by Ursula Vasey (U13790935) on , permalink

    My understanding of the original posting is that the user is trying to download the portable device version of programmes to an external hard drive, rather than to another partition on the computer. If that is the case, then I don't think it's possible due to the licensing restrictions of Iplayer, but I think this is what he is trying to do.

    I am just speculating, but maybe he wants to download to an external hard drive to watch it on a different computer. I don't know if that is the intention, but that is my interpretation of it.

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  • Message 11. Posted by John99 (U13871221) on , permalink

    If your speculation is correct then I think the OP has a problem, it is not ( in my understanding) permitted to do as you speculate.

    (unless maybe as sideloading of 'portable' programmes to a second approved device; that should work; and may include sideloads on to an external hard drive)

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  • Message 12. Posted by Ursula Vasey (U13790935) on , permalink

    I still don't think it would work; the download to an external hard drive as the DRM licenses would not transfer to the hard drive.

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  • Message 13. Posted by John99 (U13871221) on , permalink

    I might give it a try sometime next week.

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