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Stargazing LIVE 3 unavailable to download

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  • Message 1. Posted by Isaac David (U14426350) on Thursday, 6th January 2011 permalink

    Both the normal quality and the HD versions are unavailable, as are several other programmes from Wednesday night - has the BBC had a brainstorm?

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  • Message 2. Posted by Aaron iplayer Team (U13848313) on Thursday, 6th January 2011 permalink

    Hi Isaac David,

    Last night there was a technical issue with the system which delivers the desktop downloads. This issue has now been resolved and we are working to catch up the backlog.

    Apologies for the delay.

    Thanks

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  • Message 3. Posted by AspieMum (U679799) on Thursday, 6th January 2011 permalink

    I've been able to download Stargazing LIVE episode 1 last night and episode 2 this morning. However, Episode 3 still has the download options bit the unclickable light grey. It says it is only available to download until the 12th. That's 6 days. If they take too long getting through the back log everyone will be trying to download it at once. Will the BBC computers cope (and I hope not too many people will be on the Internet to potentially slow my connection down as it can be as slow as 700KBs and is 1.6MBs when working fine)?

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  • Message 4. Posted by AspieMum (U679799) on Thursday, 6th January 2011 permalink

    I'm after the normal quality not HD

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  • Message 5. Posted by Isaac David (U14426350) on Thursday, 6th January 2011 permalink

    Thanks for the info, Aaron. Hopefully, if this sort of problem occurs again from time to time, some programming wizard will come up with a procedure for clearing the backlog automatically.

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