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iPad playback stopping randomly

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  • Message 81. Posted by johnfourty (U14762390) on Monday, 24th January 2011 permalink

    Just a quick note, not sure if this has been said before.
    I have an iPhone 4 and have the iPlayer homepage added to my homescreen and over the last few weeks I too have been having stalling issues at random points.
    D/L speed 16MB+, Sky broadband through dual band Time Capsule.
    However if I search through Safari for the iPlayer homepage - no streaming problems.

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  • Message 82. Posted by Tucker (U14729750) on Monday, 24th January 2011 permalink

    Thanks for feedback and comments and for some outline on the network others run. It does indeed seem widespread. I have run more tests over the weekend and the issue is persistent on iPad but I have the issue in varying degrees on Sony Bravia TV and Sony Blu Ray. Especially at more normal viewing times I get stalls and stutters and can rarely access the High quality streams at these times.

    I am running all Apple wireless kit on dual band TC and initially I thought the wireless was an issue. I have run various tests and this was not the case. I have streamed video from LiveDrive to iPad including TV shows encoded at over 4mbps and they ran fine. I ran the ultimate test for network at the weekend. I installed a Layer 2 bridge between my house network and a remote iTunes server on which I have a very large personal media collection. I was able to play movies, TV shows, music etc. with ease on my macbook. I was also able to use Home Sharing to connect to Apple TV via wifi and everything played perfectly with no glitches. All of this was on the same DSL that was at this time glitching on iPlayer.

    For reference I had a remote iTunes connected to a 100mbps link. I had a VPN running a L2 tunnel over IP link. I then bridged this onto my local LAN and remote LAN so I could have a transparent lan extension and thus get Home sharing to work. The remote end was a 13mbps BE DSL. It worked perfectly even allowing for ethernet frame fragmentation to allow for the full 1500 MTU.

    The fact that this worked clearly shows the networks can deliver and the devices can deliver. I am now convinced that the issue is not with the networks, DSL, routers, wireless, ipad, iPhone or MBP and clearly must be a BBC issue of some sort.

    I have just installed a new FTTC install and as I am so close to the cabinet (less than 60m of cable) I have 40mb down and 10mb up on a very low latency. This actually delivers worse performance on iPlayer than a DSL at the same site. More stutters and breaks. That is a disappointment.

    As a quick comparison I used Hulu and Netflix on iPad from US servers. Despite the link distance and need to use VPN to get US IP address each played shows perfectly fine (I have a paid account on each service so have access to full shows and movies). They also have a very nice iPad app that really does deliver an excellent experience.

    On point of feedback I am also a little disappointed. I have spent many hours running all combinations of tests and checks and considerable diagnostic. I have done this to try to offer feedback and help improve the service. We are all convinced the future of TV is digital and many of us believe the future is IP rather than RF based. As a license payer (actually 2) I have always wanted and supported the BBC to advance into these areas and lead the way as I believe they have done since inception. My feedback has not been intended to be derogatory of a service that I truly want to work but as a constructive feedback to hopefully assist in resolution. On this basis I had hoped for some sort of feedback. I also think this needs to be sorted. BBC lead the way with iPlayer but others will catch up as has been demonstrated by Hulu and Netflix which arguably deliver an improved service and without argument at least for me a better technical delivery experience.

    For the record I have submitted 3 fault reports. One at the start of this thread received a very brief response several weeks later to say "problem fixed". The second 2 reported the fault persistence on iPad and Sony devices and each linked to this thread. Neither have had a response.

    Please keep posting feedback on your experiences and where you have a problem the technical details of your setup as it will help to see more feedback,

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  • Message 83. Posted by ipadgirl (U14777499) on Sunday, 6th February 2011 permalink

    I too am having the same problem, it is so annoying to have to keep starting the programme from the beginning every time it stops and the never ending bufferring starts! Our laptops have no problem with continual iplayer streaming so am at a loss as to why this happens. Someone suggested using another web browser other than Safari for the iPad, has anyone tried that and solved this problem?

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  • Message 84. Posted by Mike (U14779290) on Monday, 7th February 2011 permalink

    Just my two penn'orth on this. I suffer from the buffer issue too, but bizarrely only when I go through the iPlayer button I created on my home screen. If I visit through www.bbc.co.uk/iplayer (with the Safari address bar thus showing) then buffeting barely occurs at all.

    Strange.

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  • Message 85. Posted by Dodocase (U14760985) on Wednesday, 9th February 2011 permalink

    Update:
    Over the last week I have been able to watch most programmes with no or only very occasional problems. Has the BBC fixed something?

    iPad using wifi
    BT Infinity hub and broadband.

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  • Message 86. Posted by rshakey (U14734958) on Thursday, 10th February 2011 permalink

    Still having same old problems via the normal site, but the official BBC iplayer app is out today free of charge through the app store. I only had time for a quick go this morning, but it was in synch and seemed okay.

    I'll report back in a few days once I've had time to check it out in peak demand time. Looks great by the way - let's hope it actually works...

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  • Message 87. Posted by GaryS50 (U14805165) on Sunday, 6th March 2011 permalink

    I see there are no further comments on this thread since 10th Feb. I still have exactly the same problem with streaming stopping several times through programs. From all the analysis from Tucker, is the problem looking to be a flow control -Source quench problem?
    In desperation, does "Anyone" and especially BBC Support staff have an update they can please post on this thread?
    Is everyone tired and are waiting for time to provide an answer OR is there really a solution to this buffering problem that I've missed?

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  • Message 88. Posted by gsc (U14881229) on Thursday, 26th May 2011 permalink

    I am also frustrated with this very same bug.
    Laptop streams iplayer programs without problems, yet the ipad keeps stopping despite rock solid wifi connection and 10Mbps speed.
    Anyone know of a fix to this yet?

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  • Message 89. Posted by Oliver Kohll (U14884270) on Sunday, 29th May 2011 permalink

    Still having this problem, happens on the iPad app and iPad Safari, stream only seems to last 5-10 mins before stopping. Safari on the laptop is fine but I would much prefer to watch on the iPad.

    Info:
    ISP: Virgin cable (South West)
    Speed: 10MB (speedtest shows this is practically achieved)

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