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juddery iPlayer Desktop playback on brand new Mac Mini

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  • Message 21. Posted by SteveO1961 (U14254874) on Monday, 14th December 2009 permalink

    Richard,

    Create a disposable email address (I'm sure you would't want your real one on here) and post it. I'll run through what you need to do to get it up and running.

    Cheers...

    Steve.

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  • Message 22. Posted by John99 (U13871221) on Monday, 14th December 2009 permalink

    Steve & richard,
    Unfortunately mods are likely to remove even a disposable email address if they spot it. (may persist long enough if posted crypticly, after all intentions are good, and even ex board hosts have disclosed own email addresses previously )

    You could either post tips in this or a new thread about how to regress to an earlier version of iPlayer, on Macs. Also mods do not block links to other sites (as you are aware from screen shot example, as long as site does not break rules eg attempt to directly install software)

    I am hoping that bbc will comment on this matter as you now seem to have neatly demonstrated an iPlayer problem, that the did not seem to find.

    John

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  • Message 23. Posted by Jon iPlayer Host (U8557168) on Monday, 14th December 2009 permalink

    Hello Steve,

    Thanks for this, the team are looking at this.

    Jonathan

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  • Message 24. Posted by Richard Smith (U14191770) on Wednesday, 16th December 2009 permalink

    Steve

    Thanks for the offer.

    I've managed to get hold of version 1.3 of the iPlayer desktop application. I have both 1.4 and 1.3 versions now, I renamed the application to distinguish between them.

    With everything else the same (Adobe, OSX etc), I can launch either 1.3 or 1.4 now.

    I can confirm that on my setup, the version 1.3 works perfectly - playback of downloaded files are smooth. The problem is just with 1.4.

    I guess that recent Macs are using the recent version of iPlayer when it was installed, older Macs were using an older version, hence the erroneous assumption being made by many on this forum, that something was wrong with the recent Macs or Snow Leopard, when in fact it really was a problem with iPlayer all along.

    So I have something working for me now. I suggest the BBC make the older version available again if they are unable to solve whatever the problem is.

    And furthermore, upgrading to the latest version of Flash has cured the "re-install" issue. So I am very happy with iPlayer now!

    Thanks

    Richard

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  • Message 25. Posted by KAC (U14248518) on Wednesday, 16th December 2009 permalink

    I was also having problems with fullscreen playback being jerky with 1.4, I managed to get v1.3 from a Time Machine backup and now I get smooth fullscreen playback again.

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  • Message 26. Posted by Cloudbattles (U14260555) on Wednesday, 16th December 2009 permalink

    I am also getting very poor (choppy) playback on a MacBook Pro with the latest version of iPlayer. I can stream standard and HD programmes with no problems.

    I'm on Snow Leopard 10.6.2 and the latest version of Adobe Air - though not the beta.

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  • Message 27. Posted by Cloudbattles (U14260555) on Wednesday, 16th December 2009 permalink

    I also have just reverted to iPlayer 1.3 and the problems have gone - in addition the cpu usage has dropped from a very high 68% at idle to 8% so looks like there are some conflicts somewhere with the latest beeb software.

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  • Message 28. Posted by Jo Wilson (U14195145) on Wednesday, 16th December 2009 permalink

    Argh, I've been telling this for the last month! (version 1.3 worked fine, 1.4 doesn't).

    Ah well, thanks very much for all the testing effort put in - looking forward to a nice smooth version soon...

    :o)
    J

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  • Message 29. Posted by Jonathan Mercer (U14200381) on Thursday, 17th December 2009 permalink

    Richard,

    Do you know of a way to get hold of version 1.3 without using Time Machine - which I don't have.

    Thanks,
    Jonathan.

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  • Message 30. Posted by saz (U14267930) on Saturday, 19th December 2009 permalink

    I'd also like to have a copy of version 1.3 if someone can point me to it.

    why doesnt BBC fix this problem? Mac owners are license payers too!

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  • Message 31. Posted by Did_I_Say_That (U14172075) on Saturday, 19th December 2009 permalink

    Probably because it doesn't appear to be afflicting all Mac users. I have v1.4 on a Mac Mini (1.83GHz Core Duo - 2 years old) that connects directly to my TV and it plays fine, even in HD. And in any case there's only a few users who report in on here, but the BBC must have figures that tell them that its not a major issue, as in effecting all Mac Mini/iMacs.

    Apple has been in the news for failed iMacs (27") graphics etc, with that being manufacturing issues, its not unlikely that your Mac is on the lower end of the manufacturing quality scale and gets effected by the 1.4 version of the desktop where others do not. Is it possible to get batch numbers or any other identifying details of manufacture? It might be worth forwarding to the BBC..and Apple for that matter.

    However, having said all that the desktop is reliant on Adobe Air, so any change to Air versions may well also effect the desktop. SteveO1961 has proven that his machine was being effected by 1.4 and that 1.3 works fine. That's great detective work, but as he states - "So, same hardware, same other variables but the different versions of iPlayer Desktop are producing different results"

    I have different hardware and both versions play well ( I can't directly compare the two like SteveO did) with no noticeble difference on my TV.

    Lets hope there's a v1.5 coming soon that resolves the issue. And next time it asks to update, save a copy of the installer. Might just help us all in the future.

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  • Message 32. Posted by Did_I_Say_That (U14172075) on Saturday, 19th December 2009 permalink

    Is it just effecting newer versions of Mac Mini, Macbook and iMacs?

    www.bbc.co.uk/dna/mb...

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  • Message 33. Posted by paul MCLAUGHLIN (U14288871) on Saturday, 9th January 2010 permalink

    did anyone get a link to 1.3?

    I have a brand new mac mini, and exactly the same problem with juddery downloads.

    Can't find 1.3 online, though, so would be grateful if anyone could help.

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  • Message 34. Posted by UKDeejay (U14289140) on Saturday, 9th January 2010 permalink

    Just goes to show, newer isn't always better!!!

    I've only just installed BBC iPlayer Desktop & find that I can neither download programmes (times quoted upto 6 hours to download a 30 minute programme) or 'stream' them as they are completely unwatchable due to constant start/stop.

    Guess I'll just uninstall it & come back in a few months in the hope that things have changed!

    In conclusion - BBC iPlayer, what's the point?

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  • Message 35. Posted by Onslow The Cat (U13672446) on Saturday, 9th January 2010 permalink

    UKDeejay, you don't need iPlayer Desktop to stream. Problems with streaming are down to you, your browser and your ISP who maybe traffic managing your connection.

    So coming back in a few months' time may not help your streaming problems. If you need help you might like to provide more details about your ISP and browser/OS hardware & software.

    BBC iPlayer, what's the point?


    The recently published stats show that about 5 million different users a week are using iPlayer. I don't see 5 million posts on this board complaining, so I suppose they aren't all having problems. smiley - devil

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  • Message 36. Posted by Chris (U3116044) on Monday, 11th January 2010 permalink

    I have iPlayer Desktop 1.3.12070 installed on a 1.83GHz dual core iMac, with 2GB of RAM, and have been experiencing the reduced framerate playback on HD programmes. It's running with Adobe Air for Mac v1.5.3, which is the latest version available from the Adobe website.

    I don't have any issues with SD quality playback. I'm currently downloading Being Human in both SD and HD to run yet another test.

    Incidentally, I've not been offered an iPlayer 1.4 download by the BBC, so far as I was aware I already had the latest version. Anyone know if they have reverted back already?

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  • Message 37. Posted by Chris (U3116044) on Wednesday, 13th January 2010 permalink

    Bumpetty bump ...

    Anyone got any further thoughts on this? I tried out Being Human in both SD and HD last night, and TBH found both of them a bit choppy ... problem is, I don't know if I'm just being over-analytical now! CPU usage for both versions is about the same, it varies between 60% and 75%, with both cores fairly evenly busy. Naturally I killed off as many unnecessary processes as I could before I began, to try to eliminate conflicts.

    I am still using iPlayer 1.3 ... I have never been nagged to download 1.4 even though iPlayer loads automatically when my Mac is switched on every morning. Is this likely to be a related issue? I visited the iPlayer download page but it just told me iPlayer was already installed.

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  • Message 38. Posted by Richard Smith (U14191770) on Wednesday, 13th January 2010 permalink

    Hi Chris

    I think you have a different problem.

    The problem discussed here, is due to an apparent bug with version 1.4 of iPlayer desktop (for Mac) that is not seen with version 1.3.

    The problem is seemingly unrelated to processor performance, and SD is affected as badly as HD. And the problem does not occur with streaming (for those with enough bandwidth).

    The problem is seen typically on newer Macs, but this could be a consequence that newer Macs install the latest version, whereas older Macs are running the older version and haven't moved up to version 1.4.

    I think you just have a performance problem, because you say that the problem mostly affects HD. You have a "slightly" older processor which may not be enough for HD given that Adobe Flash is not very good.

    Plus we seem to have confirmed that version 1.3 works well for everyone who was having problems.

    So think you may need to just stick to SD and hope that improvements in efficiency of Adobe are made.

    But DON'T upgrade to version 1.4 without keeping a backup of version 1.3.

    Richard

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  • Message 39. Posted by Chris (U3116044) on Thursday, 14th January 2010 permalink

    Superb advice, Richard, many thanks. I'll do that!

    Chris

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