Deletedpermalink

What IS wrong with iplayer desktop

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by sandycb (U13962386) on Wednesday, 13th May 2009 permalink

    I used to use Download Manager quite successfully. Now having been directed to download iplayer desktop, nothing works. I can only watch online. The icon does not open the application. Adobe Air is installed and up to date. Reloading the software makes no difference.

    HELLO BBC....IF YOU ARE OUT THERE READING THIS WILL SOMEONE RESPOND TO THIS AND TELL ME (AND THE MANY, MANY OTHERS OUT THERE WITH THE SAME ISSUES) WHAT IS WRONG WITH IPLAYER DESKTOP.

    complain

  • Message 2. Posted by kelvis (U13963824) on Wednesday, 13th May 2009 permalink

    i'm also having the same problem. i had a number of programs saved in iplayer desktop and now i get no response whatsoever. i have taken the bbc's advice and removed both adobe air and iplayer desktop and reinstalled both. still no response. any help out ther anywhere as my connection is very slow and the only way i can whatch anyhting normally is by downloading overnight first

    complain

    This is a reply to this message.

  • Message 3. Posted by paulcrampton (U13967780) on Friday, 15th May 2009 permalink

    I have exactly the same problem as Sandycb. I have not yet had a response from the BBC having contacted them via iplayer web site. Also tried to call their helpline - no chance. I have uninstalled both iplayer & Adobe AIR and then reinstalled. I have tried to download with security software disabled, as a matter of fact everything I can think of. I would mirror sandycb's comments below. Please get back to us. This is so frustrating!

    complain

    This is a reply to this message.

  • Message 4. Posted by andyjaks (U13975712) on Wednesday, 20th May 2009 permalink

    Me too exactly the same problem. It was working fine but now Desktop won't open or if it does, under settings there is no space allocation or file to save programmes to and no way of changing this. Done the uninstall/install of AIR and Desktop - nothing. In fact have done it several times - nothing. This is obviously not an isolated problem. Anyone got any ideas!!!

    complain

    This is a reply to this message.

  • Message 5. Posted by victort (U13976225) on Wednesday, 20th May 2009 permalink

    Me 2 ......

    Exactly same problem - settings page blank, and unable to fill details in -----

    Would prefer to go back to the old iplayer - i.e the one that actually worked.... Now totaly only option is to download in wmv or watch online....

    complain

    This is a reply to this message.

  • Message 6. Posted by sock_puppet (U8651941) on Wednesday, 20th May 2009 permalink

    Interesting thread. All of the above provide very little information about the setup - OS, browser, hardware and software etc.

    I've updated my two virtual machines (Vista Ultimate and Windows 7 RC1), my Mac Pro (where the VM runs), my work laptop and my own Mac Pro. All are working fine using Firefox (All), Safari (Macs), IE7 (Vista) and IE8 (Win 7).My Mac's have the built in firewall set to "allow essential services" with my web apps al allowed through, Vista has AVG Free and the Windows firewall, Work laptop has mcAfee and Win 7 has nothing at the moment (but does have a persistant pop up telling me `i need to install an AV programme).

    Seriously posters...put up some details to see if there is a common theme or something that the BBC techs might be able to work with. Otherwise this thread is full of "me too" uselessness and whingey whiny nonsense.

    complain

    This is a reply to this message.

  • Message 7. Posted by victort (U13976225) on Wednesday, 20th May 2009 permalink

    Further details ....

    HP laptop - Vista Home premium with 8gb ram.

    Fully patched and have IE8 running, also use firefox and chrome --- same issue wichever browser I use to try and download.

    Have firewall software and router firewall - same problem if I disable all of them (have tried disabling the antivirus as well -- no help - User Account Control - no difference with it enabled/disabled ---- Have basically given up on the iplayer desktop --- wish I could go back to the old iplayer which worked a treat

    complain

    This is a reply to this message.

  • Message 8. Posted by mcmp59 (U13977243) on Thursday, 21st May 2009 permalink

    Using Windows Vista and IE8 with Tiscali as ISP.

    I have used iplayer but now get told that I need iplayer desktop in order to download programmes. When I try to download it starts installing Adobe AIR but then gives the message "Adobe AIR Application Installation.exe has stopped working".
    I have installed Adobe AIR direct and tried again. I get the option to run or save. if I hit save i get told i do not have the permission to save it and obtain this from the administrator (I am the administrator). If I just click Run I get told "Couldn't write the application to the hard drive. Please verify the hard disk is available and try again". I have tried all the uninstalling and reinstalling and still no further forward. Please can the BBC sort it out as it seems there are a number of persons all with the same problem. All very frustrating.

    complain

    This is a reply to this message.

  • Message 9. Posted by Steve Rogers (U537292) on Friday, 22nd May 2009 permalink

    2008 MacBook Pro, Mac OS X 10.5.7, Firefox, previous version (beta) worked fine but the same issues here. iPlayer Desktop will not show any window except About. Links in About do not open enything. Download links on BBC iPlayer website do not start the download. All reinstalled, no change. PS please do not accuse people of whining and whinging when they rightly complain - we are not all experts.

    complain

    This is a reply to this message.

  • Message 10. Posted by Terryjl (U13978949) on Friday, 22nd May 2009 permalink

    Me too-exactly the same . the iplayer suddenly stopped working about a week or so ago. i have tried to uninstall both the iplayer and Adobe Air, and re-installed the iplayer, all to no avail.

    I too have a number of downloaded programmes, which are still on my computer, but i can't access them. all I get from the BBC website is there is a problem with the current release of Adobe Air. why, all of a sudden? it was working perfectly well until a few weeks ago. so what has changed? Certainly not my computer. I'm sorry BBC but this really isn't good enough.

    IF your much heralded iplayer is going to used extensively as you would wish, you will surely have to try harder

    complain

    This is a reply to this message.

  • Message 11. Posted by EggOnAStilt (U7111730) on Friday, 22nd May 2009 permalink

    so what has changed? Certainly not my computer. I'm sorry BBC but this really isn't good enough.


    Very doubtful your computer is the same as last week, it will have had several automatic updates, I'd put money on it.

    You have given no details of what you are using.

    Starting your own thread is best, saying you have the same problem as someone else is not true most of the time as you are using different equipment.

    Answer the questions at the head of this section and while you're at it throw in any extra info like router make and model, third party software like your antivirus and firewall, any spyware checkers, anything else running in the background. More than one user on the computer.
    Anything and everything you can think of helps.
    ISP name too gives a lot of clues about several common problems.

    <biggrin>

    complain

    This is a reply to this message.

  • Message 12. Posted by victort (U13976225) on Friday, 22nd May 2009 permalink

    There are a large amount of threads on other message boards with people experiencing the same problem (i.e blank settings page, iplayer desktop not opening ---- all very similar/exact--- and all have had little or no response from the BBC.

    My problem started when i accepted the bbc update ---- was perfectly happy untill then.

    complain

    This is a reply to this message.

  • Message 13. Posted by Ian Robertson (U13959606) on Friday, 22nd May 2009 permalink

    I run a both Linux and Mac - ibook with 1gb mem on Tiger. Linux box runs centos 5 with 512Mb memory. Have tried the new iplayer with very disappointing results on both. I am currently using Opera browser although I may try switch to Firefox.

    In performance terms the new player is much more flaky than the previous version in that the sound breaks up and becomes almost unrecognisable, the picture is just a series of still photos and the sound and pictures are way out of synch. This was not so bad in the previous version.

    The new version seems extraordinalrily greedy on resource.

    I trust that this gives some valuable feedback. Looking at one of my favourites Question time was very much spooiiled by the lack of clarity. Tried down loading and streaming with same efect.

    complain

    This is a reply to this message.

  • Message 14. Posted by EggOnAStilt (U7111730) on Friday, 22nd May 2009 permalink

    There are a large amount of threads on other message boards


    can you supply some links so we can have a look, we may be able to spot a theme.

    complain

    This is a reply to this message.

  • Message 15. Posted by EggOnAStilt (U7111730) on Friday, 22nd May 2009 permalink

    The new version seems extraordinarily greedy on resources.

    That is a fair comment it is known to test quite a lot of older and "economy" computers, even the almighty macs <laugh>

    complain

    This is a reply to this message.

  • First
  • Last

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.