Food Q&A  permalink

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Messages: 1 - 50 of 53
  • Message 1. 

    Posted by Ramona Andrews BBC Food host (U14570541) on Friday, 24th September 2010

    Hi there,
    As quite a few people have suggested, it makes sense to have a separate thread with my replies. This is in response to questions here:

    www.bbc.co.uk/dna/mb...

    Please post any further questions on the 'Ask the host' thread:

    As I've said before I'm very happy to discuss reinstating the search with Sakkarin, so do get in touch directly here:

    www.bbc.co.uk/food/f...

    As I've said previously we have this template for the messageboard provided by DNA central messageboard services. Designers our end set the colours to match the rest of the site, but all the functionality is provided centrally. More about that here:

    www.bbc.co.uk/blogs/...

    www.bbc.co.uk/blogs/...

    There is not a 'target audience' as such for the BBC Food blog. We're aiming to appeal to food lovers of all generations and backgrounds, both listeners of Radio 4's The Food Programme in getting Sheila Dillon on board and young fans of programmes like Eastenders E:20. OK, we might get it a bit wrong sometimes, but we're trying to share the wealth of knowledge and experience of some of the (much appreciated) old time posts on the board with newer foodies.

    There was a question about navigating through the ingredients on the site. If you want to explore them, click on the letter tabs at the top. Yes 'dark chocolate' appears on the main page, but you should definitely be able to find 'chocolate' if you click on the letter 'C'. However, the ingredients should be in alphabetical order and I'll check that this is being changed.

    Again, please refrain from offensive comments towards other users. I really will ban anyone causing trouble.

    Report message1

  • Message 2

    , in reply to message 1.

    Posted by hypercharleyfarley (U7444019) on Friday, 24th September 2010

    Thanks Ramona ref your response regarding indexing. Cheers! Ma.

    Report message2

  • Message 3

    , in reply to message 1.

    Posted by TexasTitch (U2249854) on Friday, 24th September 2010

    Thanks, Ramona. This is important information for all the members, so shouldn't it be made a sticky?

    Report message3

  • Message 4

    , in reply to message 1.

    Posted by Ramona Andrews BBC Food host (U14570541) on Friday, 1st October 2010

    Just in case many of you didn't see this on an earlier post... Following your responses to our restrictions on discussing TV programmes, we've taken on board what you’ve suggested and realised that this does come under the subject of food - food programmes - so please do discuss food TV shows as you like.

    Report message4

  • Message 5

    , in reply to message 4.

    Posted by Ramona Andrews BBC Food host (U14570541) on Friday, 1st October 2010

    Also, I've just checked with our techies and in answer to the question about clicking on the 'this is a reply to...' link returning to the original post, there was a problem merging in some changes and a fix got overwritten. I've been assured that the expected behaviour will be restored.

    Report message5

  • Message 6

    , in reply to message 5.

    Posted by Ramona Andrews BBC Food host (U14570541) on Wednesday, 6th October 2010

    This is just a quick notice to say that the Central Communities Team are responsible for moderation related issues and that if you want to appeal against a moderation decision you should contact them via the ‘contact us’ page.

    www.bbc.co.uk/messag...

    Individual moderation decisions are not to be discussed on the board.

    You must make your appeal within 30 days of the moderation decision. An initial response will be provided within 10 working days of the complaint being made.

    www.bbc.co.uk/messag...

    I made the point earlier that we take seriously any attempts to disrupt the board and I will not hesitate to alert the Central Communities Team if users write offensive comments.

    Report message6

  • Message 7

    , in reply to message 6.

    Posted by Ramona Andrews BBC Food host (U14570541) on Monday, 11th October 2010

    A lot of you have been asking when the new messageboard ‘skins’ will be appearing on other BBC boards. I’ve just had it confirmed that the current plan is that other messageboards will be migrating between now and the end of October.

    Also, the techies are due to deploy a release that will fix many of the bugs mentioned here. So, as ever, thank you for alerting us to them. I should also be able to let you know more about the specific fixes in the next few days.

    Report message7

  • Message 8

    , in reply to message 7.

    Posted by Ramona Andrews BBC Food host (U14570541) on Wednesday, 13th October 2010

    David Williams who is currently working on the updates/fixes has written a blog post on the BBC Internet blog explaining what's coming up:

    www.bbc.co.uk/blogs/...

    Report message8

  • Message 9

    , in reply to message 8.

    Posted by Ceiderduck (U14588518) on Thursday, 14th October 2010

    Ramona-do you realise that you have a 'report this post' triangle under your posts? I think this was also the case on R4, but when I mentioned it there, the host sorted it.

    You wouldnt want someone creating mayhem! smiley - winkeye

    Report message9

  • Message 10

    , in reply to message 9.

    Posted by Ramona Andrews BBC Food host (U14570541) on Monday, 18th October 2010

    Ah, thanks for pointing that out. I've been told that's been fixed and will be in the latest release of fixes (due to go live this Wednesday).

    Report message10

  • Message 11

    , in reply to message 10.

    Posted by Sloe-Gin (U9887997) on Monday, 18th October 2010

    Ramona, did you receive the sample blog I sent to the feedback address, please? Ann

    Report message11

  • Message 12

    , in reply to message 11.

    Posted by Ramona Andrews BBC Food host (U14570541) on Monday, 18th October 2010

    We've received a number of sample blog posts to the BBC Food feedback email address. Thanks to all of you who sent in examples of your work. We are not currently commissioning anything that fits in with content we've received so far, but we will keep many of you in mind for the future. We will try and feature links to messageboarders' blogs in the 'currently reading' section of the BBC Food blog when possible if we think those blogs will be of interest to other readers.

    Many thanks,
    Ramona

    Report message12

  • Message 13

    , in reply to message 12.

    Posted by U14532624 (U14532624) on Monday, 18th October 2010

    Its good to see things strict smiley - smiley

    Report message13

  • Message 14

    , in reply to message 12.

    Posted by Ramona Andrews BBC Food host (U14570541) on Tuesday, 2nd November 2010

    Hi all,
    In answer to your questions, I am on the board every day looking to answer your questions when I’m able – and when I can find them amongst the other comments!

    As far as I’m aware there is no closure date for the upgrade - it’s a continuous process and the technical team are working through all your suggestions and the bugs. I’ve alerted them to them to the incredibly frustrating “board closed message issue”, the links not working and now the system not allowing you to start a discussion. I have no idea why this is happening and will let you know as soon as I have an update. As for the other updates, I’ll let you know when the team publish more updates on the BBC internet blog.

    Regarding the Ask James Martin thread – we found that this feature wasn’t working and we decided to pull it. Many of you commented that you found the relationship between asking questions on the messageboard and then finding the answers on the blog confusing and we decided that it wasn’t working. It’s always worth giving these things a try and perhaps we might find a better format for this kind of thing in the future. Regarding Simon Rimmer, we spoke with Simon’s production company from the early stages and the plan still is for us to still work with him – he’s just had other commitments recently.

    I can’t replicate the issue with MasterChef not appearing in the Programmes page. Is this the page you mean? www.bbc.co.uk/food/p...

    I’ll look into Twitter displaying faux Latin. I’m not looking after that bit of the site, but will let the person know who is. Sure I can date my host threads if that’s easier. I’ll do that next time.

    Ramona

    Report message14

  • Message 15

    , in reply to message 14.

    Posted by Rosie (U2959985) on Tuesday, 2nd November 2010

    In reply to Ramona Andrews BBC Food host: message 14

    If, as you say, you are on this board everyday looking to answer our questions, which you really do not as most are ignored, why do you permit a known Troll, who has been banned numerous times under numerous different names, to still post?

    And why, when any of us dare point out that fact and the Troll then hits the complaints button, do you still permit him to post but delete our posts?

    This is not a new Troll. He is well known on both this Food board and the Gardening board, and yet you, the Host of this board, permit him to post again and again, and yet more than a few of us get our posts deleted for contravening House Rules when the Troll hits the complaints button?

    Do you really not know what is going on on this board?

    Report message15

  • Message 16

    , in reply to message 15.

    Posted by Ramona Andrews BBC Food host (U14570541) on Tuesday, 2nd November 2010

    The troll causing disruption on the board has now been banned. Thanks to those of you who alerted us to this problem.

    Report message16

  • Message 17

    , in reply to message 16.

    Posted by GillthePainter (U2164232) on Tuesday, 2nd November 2010

    Thank you Ramona.
    It makes such a big difference our end.

    Report message17

  • Message 18

    , in reply to message 16.

    Posted by mum-at-the-oven (U13677580) on Tuesday, 2nd November 2010

    Yes thank you Ramona.
    This particular WUM has caused much bad feeling over the years on both the food and gardening boards.

    Report message18

  • Message 19

    , in reply to message 16.

    Posted by NoFrillz (U14455049) on Tuesday, 2nd November 2010

    Good Morning Ramona,

    Your message 16 is most welcome, thank you.


    Thank you also for the responses to the James Martin and Simon Rimmer queries.

    It's good to know that you are here everyday, I had thought you were only here once or twice a week.
    Knowing that you are infact looking for questions each day is surely now going to mean more interaction to stimulate the Board and banning the troll will mean far less extraneous posts.

    PS am replying to this thread as it's one that has a reply button showing while others are just too much hard work.

    Report message19

  • Message 20

    , in reply to message 16.

    Posted by sueturnersmith (U741218) on Tuesday, 2nd November 2010

    Thank you for banning the troll. He has been reinventing himself over and over again every time he has been banned.

    Let's hope he had gone for good this time, but since he uses such a unique style of English, he is very easy to recognise. So if he comes back again can you assure us that he will be quickly banned again, rather than let him create havoc on here by upsetting as many vulnerable people as possible before something is done about it?

    Report message20

  • Message 21

    , in reply to message 20.

    Posted by Binky (U4657795) on Tuesday, 2nd November 2010

    Host, can you tell me why I am unable to start a new topic?

    Each time I click, it says 'Food message board is currently closed.'

    It's been like that since Sunday afternoon.

    Report message21

  • Message 22

    , in reply to message 20.

    Posted by The Flea (U14601609) on Tuesday, 2nd November 2010

    If you spot a returning banned poster use the report button and let the BBC know. The post doesn't have to break the House Rules.

    We all need to help the BBC to spot these people.

    smiley - ok

    Report message22

  • Message 23

    , in reply to message 20.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd November 2010

    Hello all

    If you suspect that someone is a returning banned user, the quickest way to deal with the problem is to alert one of their posts and ask that it be referred to the Communities Team. Hosts don't have access to the same user information that we do so aren't able to run the necessary checks.

    In the mean time, please don't respond to users if they think they're banned and have created a new account. It only encourages them.

    If there are technical issues with the boards, you can let us know via the following feedback form so that we raise it with the DNA team -
    www.bbc.co.uk/messag...


    They're aware of the problem with users not being able to start new threads and are looking into as I type. We'll try and get everything running as it should be as soon as possible.

  • Message 24

    , in reply to message 22.

    Posted by sueturnersmith (U741218) on Tuesday, 2nd November 2010

    If you spot a returning banned poster use the report button and let the BBC know. The post doesn't have to break the House Rules.

     

    I've tried that in the past, and the moderators have immediately rejected my report, without even temporarily hiding the post and referring it to the hosts!

    Report message24

  • Message 25

    , in reply to message 23.

    Posted by Rosie (U2959985) on Tuesday, 2nd November 2010

    In reply to Central Communities Team: message # 20

    If you suspect that someone is a returning banned user, the quickest way to deal with the problem is to alert one of their posts and ask that it be referred to the Communities Team. Hosts don't have access to the same user information that we do so aren't able to run the necessary checks. 

    Unfortunately that does not appear to have worked.

    In the mean time, please don't respond to users if they think they're banned and have created a new account. It only encourages them. 

    In which case their posts remain, without being removed, but any posts that dare comment on their past persona, is complained by them, banned or not, and our posts are then removed.

    It would be appreciated if the Communities Team would actually read and listen to us, when we point out a returning banned poster, instead of just removing OUR posts when the banned poster complains about them.

    Thank you

    Rosie - who has had numerous posts removed because of a banned poster complaining about them.

    Report message25

  • Message 26

    , in reply to message 24.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd November 2010

    Hello Sue

    I've checked through our moderation folders and I can only find one example of you having used the alert function for this purpose since the start of the year and the complaint was upheld.

    There are other alerts that weren't upheld, but they concerned the content of the post rather than user.

    If anyone complains about a returning banned user and finds that their complaint isn't referred on so that the account can be checked, let us know via the feedback form given above and we'll raise it with the moderators.

  • Message 27

    , in reply to message 23.

    Posted by GillthePainter (U2164232) on Tuesday, 2nd November 2010

    Central Communities Team:

    Hello all

    If you suspect that someone is a returning banned user, the quickest way to deal with the problem is to alert one of their posts and ask that it be referred to the Communities Team. 


    from the rapid reaction this morning, I would say it's quicker to alert you via the feedback form you have in place:

    www.bbc.co.uk/food/f...

    Report message27

  • Message 28

    , in reply to message 25.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd November 2010

    Hello Rosie

    We don't have a magic button we can press that automatically finds returning banned users. It's very easy to mask your identity on the internet and we can only restrict accounts if we are sure that the user has broken the terms and conditions of the site.

    Posts commenting on other users are removed as they are off topic and likely to result on ongoing arguments and engaging returning banned users in discussion isn't going to result in their posts being removed.

    Please remember that the board is reactively moderated so posts will only be checked by a moderator if alerted by another user. If you decide to complain on the boards, the moderators simply won't see it and the hosts can't always be around to pass on your complaints.

    Regarding your final point, we don't remove users posts simply because someone complains. We only remove those that breach the terms and conditions that users agree to abide by on signing up to use the site.

    If you disagree with a moderation decision, whether it be a post removal or complaint that was not upheld, you can appeal against it using the feedback form - www.bbc.co.uk/messag...

    You can find out more about the appeals system here -
    www.bbc.co.uk/messag...

  • Message 29

    , in reply to message 28.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd November 2010

    Quick update. You should find that the problem with the 'start new discussion' button has now been fixed.

  • Message 30

    , in reply to message 29.

    Posted by mum-at-the-oven (U13677580) on Tuesday, 2nd November 2010

    Thank You for letting us know

    Report message30

  • Message 31

    , in reply to message 23.

    Posted by lusciouslush (U3917132) on Tuesday, 2nd November 2010

    If you suspect that someone is a returning banned user, the quickest way to deal with the problem is to alert one of their posts  

    I have to take issue with your statement - your proceedures are not being implemented.

    Yesterday I complained about the recently banned poster using the exact method you have just endorsed, pointing out that it was a poster who continually reregisters under different names with the sole purpose of being provocative and creating disturbance.

    My complaint was ignored, and the post I brought to your attention upheld without even a basic referral as to it's legitimacy.

    Today however it has been removed following complaints from other board members.

    This serves to highlight and demonstrate your inconsistency.

    If you had quality standards.in place you would have failed miserably.

    Report message31

  • Message 32

    , in reply to message 31.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd November 2010

    Hello lusciouslush

    The post was removed following an alert from me.

    I've looked at the moderation history and it seems that the moderator didn't read through your complaint properly, probably because you selected the 'defamatory or libellous' option from the list on the complaints form and there was nothing defamatory in the post.

    It was however rude and aggressive and should have been referred on so that we could check the account.

    Regardless of whether or not it was made by a returning banned user, both of the posts you alerted yesterday should have been removed as offensive.

    I'll flag this up with the moderators and reiterate that they should always refer on complaints about returning banned users and ensure that they read through the full text of any complaint before processing them.

    You should find that both posts have now been removed.

  • Message 33

    , in reply to message 32.

    Posted by sueturnersmith (U741218) on Tuesday, 2nd November 2010

    I'll flag this up with the moderators and reiterate that they should always refer on complaints about returning banned users and ensure that they read through the full text of any complaint before processing them.

     

    Thank you for this - it should really help to get rid of the trolls if this is done.

    Report message33

  • Message 34

    , in reply to message 33.

    Posted by sueturnersmith (U741218) on Tuesday, 2nd November 2010

    Ramona, or someone in charge:

    The Google search thread which was started by the banned troll was made into a sticky, which was most unfortunate, bearing in mind who started the thread, even though the information was useful. Fortunately the 'sticky' was removed.

    Another thread has now ben started by the original person who first told us how to use google as a search engine, here: www.bbc.co.uk/dna/mb...

    Could this new thread, by a genuine poster, be made a sticky please?

    Report message34

  • Message 35

    , in reply to message 32.

    Posted by lusciouslush (U3917132) on Tuesday, 2nd November 2010

    Thanks for your quick response!

    We could do with having you around here more often!

    However the complaint button I pressed was accurate.

    The post was most definately defamatory - exhibiting disagreeable and false opinions against me personally.

    However I'm not here to split hairs over a catagory - rather of more concern is that the text of my complaint was not read - and we're talking about a short sentence here, which suggests a total lack of interest on the part of the moderator.

    And so we get to the nub of the general disquiet amongst board members who feel and rightly so, that whatever concerns and issues they raise are not being addressed or taken seriously by moderators or The CCT.



    Report message35

  • Message 36

    , in reply to message 33.

    Posted by NoFrillz (U14455049) on Tuesday, 2nd November 2010

    Very pleased to see the input this afternoon - a big step forward I think, both on the specifics of trolling and the revised instructions to moderators.
    To be honest the reported posts should be read properly not just ignored if a poster hasn't ticked the box a moderator thinks is appropriate.

    Nice to have improved communications from the other side though smiley - winkeye

    Report message36

  • Message 37

    , in reply to message 32.

    Posted by sueturnersmith (U741218) on Tuesday, 2nd November 2010

    I have very strong suspicions that the banned troll is already back, using the name wintersstorm!

    He is keeping his posts brief to disguise his grammatical style, but some words are very much the same, and the boards he is posting on are the same.

    It seems he must have started numerous accounts, and when he gets banned he merely swaps to a different account.

    PLEASE LOOK INTO THIS!

    Report message37

  • Message 38

    , in reply to message 37.

    This posting has been hidden during moderation because it broke the House Rules in some way.

  • Message 39

    , in reply to message 28.

    This posting has been hidden during moderation because it broke the House Rules in some way.

  • Message 40

    , in reply to message 29.

    Posted by Nigeepoo (U14259229) on Tuesday, 2nd November 2010

    Dear Central Communities Team,

    I e-mailed you in August 2010 regarding a user-name problem I had in December 2009 with the new BBC ID system but received no reply. Here it is again.

    With the new system, I have been able to change my Display name to Nigeepoo.
    However, my user-name is still Nigeep00 U14259229. As such, I am unable to
    edit my original h2g2 page under Nigeepoo U234451.

    Is there any way of eliminating this "split personality" by merging my posts
    as U14259229 into U234451 (where the vast majority of my posts are) and
    changing me back to U234451?

    Cheers, Nige.

    Report message40

  • Message 41

    , in reply to message 40.

    Posted by NoFrillz (U14455049) on Tuesday, 2nd November 2010

    I have the exact same issue Nigeepoo smiley - sadface

    Haven't contacted the team to help resolve it, but you probably realise why that might be.

    Report message41

  • Message 42

    , in reply to message 40.

    Posted by Central Communities Team (U1097995) on Wednesday, 3rd November 2010

    Hi Nigeepoo

    I've looked through the emails from you and it seems that you were having problems migrating to the new login system due to the terms filter picking out part of your username.

    While this term was eventually removed from the filters, it wasn't done in time for you to migrate your account.

    I'll ask around and find out if there's anyway we can give you access to your old h2g2 page (there isn't that I'm aware of) but I'm afraid it's not technically possible to merge two separate accounts.

    Will drop you an email if we can find a way of doing this, but unfortunately I think the answer's going to be no.

  • Message 43

    , in reply to message 42.

    Posted by NoFrillz (U14455049) on Wednesday, 3rd November 2010

    Hi CTT,

    Just some info, I can still access my own old h2g2 page because I've added my old self (old user name) as a friend on my page over there (because I still had my old user number)

    See what I mean in link below just incase I'm confusing what's actually meant here

    img194.imageshack.us...

    Report message43

  • Message 44

    , in reply to message 27.

    Posted by Denadar (U8017493) on Wednesday, 3rd November 2010

    from the rapid reaction this morning, I would say it's quicker to alert you via the feedback form you have in place: 

    I had complained using the facility you quote the night before Gill, so don't know how fast it really was.

    Report message44

  • Message 45

    , in reply to message 42.

    Posted by Nigeepoo (U14259229) on Wednesday, 3rd November 2010

    Hi CCT.

    Would it be possible to re-enable login as Nigeepoo U234451 and disable login as Nigeep00 U14259229?

    Cheers, Nige.

    Report message45

  • Message 46

    , in reply to message 45.

    Posted by Central Communities Team (U1097995) on Wednesday, 3rd November 2010

    Hello Nige

    As far as I'm aware the window for migrating old acconts to the new login system has now passed, however I've passed your details on to the membership team to see if there's anything they can do to help.

  • Message 47

    , in reply to message 46.

    Posted by Nigeepoo (U14259229) on Wednesday, 3rd November 2010

    Hi CCT.

    Thanks for that. I've been 234451 since 7:32pm on 27/3/2003 (I still have the validation emails from/to the BBC - how nerdy is that? smiley - laugh )

    Cheers, Nige.

    Report message47

  • Message 48

    , in reply to message 47.

    Posted by Ramona Andrews BBC Food host (U14570541) on Friday, 5th November 2010

    Just a quick note to let you know that the engineers have identified the issue with not being able to post on the Christmas board and they have reset the offending web servers. Please let me know if there are any more problems.

    Report message48

  • Message 49

    , in reply to message 48.

    Posted by Ramona Andrews BBC Food host (U14570541) on Friday, 5th November 2010

    A few people have been asking about stats for the site and I've been advised that the BBC doesn't normally publish this kind of information.

    If you are really keen to find out, you could go through the Freedom of Information route: www.justice.gov.uk/r...

    Report message49

  • Message 50

    , in reply to message 49.

    Posted by Ramona Andrews BBC Food host (U14570541) on Friday, 12th November 2010

    Just posted this link on Ask the host and I realise I should put it here.

    It's about recent changes to the boards:

    www.bbc.co.uk/blogs/...

    (see comment #180)

    Report message50

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