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You are here > Radio 7 message boards > The Lounge > Different Listen Again problem

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Different Listen Again problem

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Message 81 - posted by Rhys Phillips (U14261790) , Sep 8, 2010

Wed, 08 Sep 2010 22:37 GMT, in reply to Alan Haycock in message 77

They told us that they'd reported the fault - therefore we did know that the fault was known about!

Wed, 08 Sep 2010 22:37 GMT, in reply to Honeyheather in message 78

"its not expressly written in so many words in my job description so I wont bother to do it" is a major part of the words problems today.

Quoted message from HoneyheatherHoneyheather




I agree completely Honeyheather. And if this situation was that R7 were meant to provide programmes online but the individual staff who have posted on this MB were not the ones whose job it is, that would be a valid point.

However this case is different. The first example that springs to mind is this.

My local supermarket sells food. It also sells insurance. Two different departments are responsible for this. Now if the insurance guys stop providing their service, it does not prevent the food guys from doing their job properly. If the people not doing their job properly were the lorry drivers who deliver the food, then that would be a different case and one comparable to what you seem to think the case is here.

But the iPlayer not working does not stop Radio 7 as a broadcasting network from functioning 100%.

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Message 82 - posted by ConradTheCaterpillar (U14421547) , Sep 10, 2010

The following can be read at the end of this week's newsletter

I'm aware that for the past few weeks some of you have been experiencing problems with the iPlayer. Apparently a listen again stream will be playing, and then a second stream, slightly offset from the first, begins playing too, resulting in two audio streams playing slightly out of synchronisation.

Sometimes this can happen several times within a programme. This fault has not only been affecting Radio 7, but many other radio networks and has also occurred on television streaming.

It appears to be completely at random, and is of course extremely frustrating. I am so sorry that those who are experiencing this have had their listening enjoyment spoiled. The iPlayer problem is affecting listeners not only in the UK, but it also international.

All of your concerns and complaints have been forwarded to the iPlayer team, and I have been told that the technical people there are currently working on fixing the problem.

Once again, my apologies for this, and I hope that "normal service" can be resumed as soon as possible.

I leave you with the iPlayer (in hope!) and the Schedule for the week ahead.

Happy listening!

Mary Kalemkerian

Head Of Programmes
BBC Radio 7

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Message 83 - posted by Alan Haycock (U12450890) , Sep 10, 2010

Weeks after this was brought to the attention of your staff and after The Daily Telegraph revealed that the BBC knew all about it all along, this is "Too little, too late" Ms Kalemkarian.If you yourself didn't know anything about it then you are as much use as a chocolate teapot! If you did know about it and are only responding now then you are as much use as two chocolate teapots. Alan Haycock.

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Message 84 - posted by Honeyheather (U14268863) , Sep 10, 2010

Unfortunately Ms K's newsletter simply restates what listeners and posters have been saying, in one case actually verbatim. I want to hear what is being done about it, not what I have already read on the Message Boards.

This is hardly helpful, and wishing listeners who have been subjected to a series of faults and furstrations "Happy Listening" hardly carries conviction.

Is there no communication between the Programme management and the technical side?

It seems the BBC (including but not restricted to R7 )is seriously over complacent is is well overdue for a complete overhaul.

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Message 85 - posted by Janaru (U12763248) , Sep 10, 2010

All of your concerns and complaints have been forwarded to the iPlayer team, and I have been told that the technical people there are currently working on fixing the problem.

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That's enough for me. Frankly, I don't want to read "...we've checked node 34666938 and it's working properly, we've checked node 34666939 and it's working properly....". Tech speak can make my eyes glaze over, just ask my husband <blush>

If they did post it, I probably wouldn't read it anyway. "Aware of it" and "working on it" works just fine for my feeble old brain.

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Message 86 - posted by Honeyheather (U14268863) , Sep 10, 2010

I would be the last person to want or understand a complicated technical explantion,Jan. And they are usually meant to confuse the issue anyway!

But it is possible to explain the outlines in simple terms if the goodwill is there - indeed it has been demonstrated on these Boards in the past - but usually by other Posters not the BBC

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Message 87 - posted by Janaru (U12763248) , Sep 11, 2010

And they are usually meant to confuse the issue anyway!

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I've known a lot of geeks in my time, Heather, and most of them actually think it's quite simple, and can't understand why others have such a hard time getting it.

I, somehow, only comprehend every third word or so... <erm>

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Message 88 - posted by John99 (U13871221) , Sep 17, 2010

:) GOOD NEWS
The BBC is improving the contact forms on the iPlayer MessageBoard where users report problems with iPlayer, including your echo, distortion, & insufficient Bandwidth problems that may have affected some R7 listeners.

Users are allowed to describe problems more accurately than the 350 characters limit allows.

Quoted from this message




A major problem with the technical difficulties has been that some of them the BBC find difficult to track down. (I think this thread is evidence of that I also have links I could include where the BBC say that).

The BBC often in the iPlayer MessageBoard has asked users to provide detailed slightly technical information. The 350 character limit introduced on contact forms made this almost impossible to do. it now transpires users could have used the Error Message Box on the contact forms to provide this information all along.

PS
CONTACT FORM NOTES
These were proving a problem admitted in February, see this from BBC www.bbc.co.uk/dna/mb...
The contact forms became worse after the 350 character restriction see this quote from the BBC in a thread I started:
"Contact Form Comments: 350 character limit, is this new?" - www.bbc.co.uk/dna/mb...

THE UPDATE saying we could have used the 'Error Box is from the iPlayer MessageBoard Host:
thread "New BBC iPlayer" - www.bbc.co.uk/dna/mb... where buried in message #110 which I quote in its double sentence entirety
Message 110. Posted by Jon iPlayer Host (U8557168) on Thursday, 16th September 2010 (18 Hours Ago) permalink

In the post John99 links to we do have a special email address for log files. In addition the contact form does has a second box for error messages that lacks a 350 character limit.

Jonathan

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Jonathan our iP mb host expands on that comment later in that thread. (link shown above quotation box).

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Message 89 - posted by Peter Gordon (U14441020) , Sep 17, 2010

you are lucky. When I try 'Listen Again' I get a warning that I need to enable Javascript. Needless to say Javascript has always been enabled!

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Message 90 - posted by John99 (U13871221) , Sep 18, 2010

Peter,

Why not post details in the Radio section of the IP mb: www.bbc.co.uk/dna/mb...

Besides confirming javascript is enabled on your browser I suggest you also provide the following info ON THE IPLAYER BOARD.

- try the iPlayer Diagnostics, and copy the results into your message. {copy by eye, if they will not cut and paste) use www.bbc.co.uk/iplaye...

- give an example of a stream that does work when playing live, with its URl (eg can you use: www.bbc.co.uk/iplaye... )

- give a couple of examples of current Listen again programmes that do not work, again with url s .

- give details of your setup, OS browser etc AND make sure you have recently cleared the browser cache, and continue to do so AFTER each error message. Preferably while all BBC related pages/tabs are closed.

- right click the problematic iPlayer console, additional error information is likely to display, copy and paste that also into your post.

- you may also get asked about security software and settings

NB this morning users were reporting iPlayer problems, even if the BBC did not comment so Today may not be a good day to test anything.

If and when you get it fixed you can always post back here, but obviously no point in discussing technical problems in the Lounge.
I just posted this message as an example of the type of information likely to be needed when discussing problems.

Good Luck,
Hope you post in the other mb and get a solution to your problem,

John

PS
And for users getting the enable javascript message, the usual solution, which Peter will be aware of is now migrated to this location
"How do I enable JavaScript? " - iplayerhelp.external...
AND ALSO SEE
============> "Why am I told to enable Javascript when I already have Javascript enabled? " - iplayerhelp.external...

(which is effectively is doing a cache clear for the console)

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Message 91 - posted by Janaru (U12763248) , Sep 19, 2010

Thanks for putting that up, John. I've actually gotten three different e-mails from the Beeb in the last few weeks or so.

They weren't particularly helpful to my specific problem, but to me, the e-mails themselves are considered progress! ;)

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