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You are here > Radio 7 message boards > The Lounge > Different Listen Again problem

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Different Listen Again problem

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Message 1 - posted by qhperson (U14555885) , Aug 11, 2010

For some reason, the player will be working normally, and then it will start playing two feeds at once, the same script but one slightly behind the other. It will go on like this, playing the two out-of-sync feeds, until I click on Stop/Pause, and then one of the two will stop, the other will continue normally, and then a minute or so later, the whole thing will stop and the buffer will come on. And it will stay on buffer until I close the Player and start all over again.
At first it was once in a while, but now I can't get through a program without having it happen several times.
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Message 2 - posted by Janaru (U12763248) , Aug 12, 2010

This is different. I haven't heard of this particular problem before.

You might try sending in a complaint form here...

https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage

(The explanation portion of the form is limited to only a few hundred characters, so if you choose to send one in, remember to be succinct. It's hard to do, trust me <blush> )

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Message 3 - posted by none of your business (U1905327) , Aug 12, 2010

Hi qhperson,

That's not meant to be happening. It's also something I've never come across before.

I wonder if there are other listeners experiencing this problem too?

Here at Radio 7, unfortunately, it's not something we've any control over so I'd recommend taking this up with the iPlayer support team via their help site:
www.bbc.co.uk/iplaye...
I'd suggest using the 'contact us' form to report the problem:
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
When filling in the contact form you'll need to choose options from the various drop down menus as you proceed. When you get to 'what does this contact relate to?' choose 'Streaming programmes' then for 'category' choose 'Can't play a programme'.

On the other hand you might want to try a few experiments first. As I mentioned we've no experience of this problem as yet so these are just my guesses but they might help pin down the problem.
Does this problem occur if you change the bandwidth version? If you're in the UK you've a choice of 'normal' or 'lower bandwidth' versions for the listen again audio. Does the problem occur when using the opposite of whatever you usually use? (Setting can be changed in the pop-up player with the link in the bottom left of the window).
If you listen to other BBC radio networks does the same thing occur? I can't see how it could be a 'just Radio 7' problem as all the networks use the same system to create their listen again audio but it might be useful to know whether it occurs elsewhere too.
One of the favourite 'cures' for internet ills is to delete your browser's cache - not always an ideal solution as certain websites will forget who you are if you've asked them to 'remember you'. But if you want to try details can be found here:
iplayerhelp.external...

I'm sorry I can't give an answer to this one but I hope the above will be useful somehow.

Best wishes, John D.

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Message 4 - posted by none of your business (U1905327) , Aug 12, 2010

Hi Janaru,

Crossing in the post again I see.

Regards, J

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Message 5 - posted by Janaru (U12763248) , Aug 12, 2010

It was worth saying twice, John <biggrin>

Besides, yours had more suggestions!

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Message 6 - posted by Alan Haycock (U12450890) , Aug 12, 2010

I thought i was the only one this was happening to, but i experienced EXACTLY what the poster above had happen to them. I am in the USA. I record a lot of the dramas from 7, so i can pinpoint exactly where this happens. Today's episode 4 of Colville and Soames at around 27 minutes. Last weekends Noel Coward "spy" story at around 35 minutes. Plus it has happened recently on documentaries on Radio 2 and 6 Music, plus yesterday's Rumpole on 4. Until 3 weeks or so ago, it had never occured. Now i have to listen back immediately and all too often it occurs. I am not a techie at all and i am puzzled as to why it has happened again and again over the last few weeks. I hope you can fix it, but the problem is real. Regards. Alan Haycock.

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Message 7 - posted by Rhys Phillips (U14261790) , Aug 12, 2010

Thu, 12 Aug 2010 20:26 GMT, in reply to Alan Haycock in message 6

Also happened to me!

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Message 8 - posted by zebedee (U13485566) , Aug 13, 2010

Fri, 13 Aug 2010 09:02 GMT, in reply to Rhys Phillips in message 7

This has also happened to me many times intermittently.

Unfortunately my experiences with reporting problems to the iplayer team in the past have been so protracted and pointless that I do not bother any more.

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Message 9 - posted by none of your business (U1905327) , Aug 13, 2010

Hi everyone,

Many thanks for your feedback.

I've a couple of extra questions which might help get to the bottom of this but it'll be the iPlayer technical team that'll be the ones that ultimately need to resolve this for everyone.

Firstly - Is this affecting just non-UK listeners? I see Alan Haycock is in the USA but where are the rest of you?

With these 'second feed' faults does the problem always begin at exactly the same point in the file? Does it happen every time you listen to the file?

I've tried listening to Alan Haycock's example around the 27 minute of Ep4 of Colvil and Soames without problems here. The listen link is on this page:
www.bbc.co.uk/progra...

Perhaps those who've experienced this problem could try this link to see if you can all replicate the problem for one programme?

And, finally, this one's just for Alan Haycock .. could you try the link one more time to confirm if it's still a problem please? There's a chance the latest broadcast of the episode - the 1am version from this morning (13 August) - will have cleared the problem (assuming it was linked to the earlier broadcasts of the episode from 1pm or 8pm on 12 August).

Once again thanks for the feedback.

Best wishes and have a good weekend, John D.

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Message 10 - posted by Alan Haycock (U12450890) , Aug 13, 2010

Hi, i will "listen again" later today- got to get off to work now-it is 7 am here, but there is a clear example of the "overlap" in the first 5 minutes of episode 2 of Colvil and Soames on 7. I listened to my recording, taken off the I-Player, last night and there it was! There was a documentary on Donovan-very "mellow yellow" on 6 Music a couple of weeks ago which has at least 4 or 5 examples of it.I still have the recording. Back to you later. Regards. Alan.

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Message 11 - posted by Rhys Phillips (U14261790) , Aug 13, 2010

John,

I'm based in the UK and don't use the iplayer often but experienced this several times.

I don't think it's a fault with the audio files themselves - once the second copy of the audio has stopped, if I rewind I don't get the same thing again in that place.

It seems to be more to do with how the flash player is handling the audio streams.

Incidentally I'm using Firefox and Ubuntu Linux so this isn't a Windows / IE issue.

Rhys

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Message 12 - posted by Janaru (U12763248) , Aug 13, 2010

I think this is probably related to the same problems I'm having, and I think it's server related. That's my professional opinion. I send you the bill ;)

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Message 13 - posted by zebedee (U13485566) , Aug 13, 2010

Fri, 13 Aug 2010 16:09 GMT, in reply to Rhys Phillips in message 11

I am based in the UK. It happens on my old computer running Windows 2000 and IE6 which is what I use regularly for Radio 7 but also on a more up-to-date computer running Windows Vista SP2 and IE8. I have also had it with Firefox 3 under Vista. Bot these machines are on the same wired (not WiFi) network. It is not a regular occurrence but often enough to think "oh, it's happening again" rather than "whats that?"

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Message 14 - posted by zebedee (U13485566) , Aug 13, 2010

Fri, 13 Aug 2010 16:17 GMT, in reply to Janaru in message 12

Well it is certainly server related but I suspect there is a bug in the client with the iplayer client thinking it has lost sync with the server and retrying successfully but not killing the original process that has by then regained sync. That is my professional opinion but as I don't know much (in fact nothing) about the internals of iplayer I shall not bill for it!

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Message 15 - posted by Janaru (U12763248) , Aug 13, 2010

Well, neither do I! But I'm still gonna send a bill ;)

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Message 16 - posted by Alan Haycock (U12450890) , Aug 13, 2010

John,
I listened again to the link you gave, and (of course) it was fine. So i recorded it and, on playback, it went haywire again at around 27 minutes. Sorry i cannot be more specific but i am a dinosaur who records on to cassette tapes. I then recorded episode 5 and around 27 minutes it went haywire. It suddenly switched back to the very beginning of the of the file with the "outro' to the Michael Bentine episode playing simultaneously with Colville and Soames.
Irecorded it again !! and this time it "doubled up" the Colville and Soames at the same spot. Going to 27 minutes directly on the I-Player, it plays fine. Without any rancour i then got fed up!. I switched to the Beebotron site and recorded both episode 4 and 5 on good old "media player" and they are both fine!
I have no idea whatsoever what is going on, but THERE IS a problem. Thank you for at least taking an interest. Now being resident in the good 'Ole" US of A, i value my BBC radio output more than ever. I hope a boffin can come up with the answer, but for now i am going to record using the Beebotron, because i just haven't got the time to check every recording . It just takes the pleasure right out of it. Hope you understand. Regards. Alan Haycock.

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Message 17 - posted by Alan Haycock (U12450890) , Aug 14, 2010

Just a further little addition. I "listened again" last night, as i do every week to "Any Questions" on 4 and around 35 minutes in i got David Bumblebee in "delayed stereo" for about a minute. Then it righted itself, as it does. The explanation of Zebedee above sounds plausible to this techie ignoramus, and Rhys Phillips sounds also correct. I have Windows XP and Internet Explorer and High Speed broadband from Verizon, who are probably the biggest telecom in the USA,. I have recorded programmes from 2,3,4, 6 and 7 for 6 years or so now and NEVER had this problem until recently. The fact that i got 2 perfect recordings using media player from The Beebotron site tells me that somehow, someway the I-Player has a bug in it somewhere. I hope it can be fixed. Regards. Alan.

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Message 18 - posted by John99 (U13871221) , Aug 14, 2010

Readers of this thread may be interested in a thread on the iPlayer messegeboard "Echo even when palyback paused" - www.bbc.co.uk/dna/mb...

Although; unlike this R7 thread; the BBC have not made any comments on the iPlayer thread.

If problem is a server one BBC often seems to have difficulty tracking down the cause, (I could post links to where the BBC admits such problems)

I suspect comments on the contact forms tend to get dismissed without information being passed to BBC technical departments. (www.bbc.co.uk/blogs/... )
[ I suspect edgeserver problems are likely to affect only a minority of listeners, and probably those in specific locations &/or using only certain ISPs]

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Message 19 - posted by Vesalius (U14126263) , Aug 14, 2010

Hi John D.,
I have the identical problem, and have had, for 3 weeks. I tried using different browsers, but the fault is the same.
I am in the UK.
Thanks for trying to resolve it.
V.

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Message 20 - posted by March Hare (U14471018) , Aug 15, 2010

I have had this problem too, and like everyone else I thought it was just me. I am sure the Beeb will fix this bug, I just hope it is soon.

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