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How to complain

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Messages: 1 - 31 of 31
  • Message 1. 

    Posted by TouchMyMusic (U13638265) on Wednesday, 12th November 2008

    Jem,

    I understand that something can be moderated if it might upset someone but that is the nature of criticism.

    Perhaps it may be easier for me to criticise (when necessary) if I knew what the bounds were?

    Can I say that someone is stupid? Surely that's not libellous if it can be proven that they are not?

    Can I say that I believe they are not fit to do their job?

    Can I say that they do not fit within the remit for the station, as far as I understand it?

    Can I say that I believe they have insulted a member of the public and/or a wider group of people?

    What exactly are the ruless and if it's down to a "judgement call" by the moderators then how do you enforce any sort of consistency across the decisions?

    Report message1

  • Message 2

    , in reply to message 1.

    Posted by Ethalrocks (U10136879) on Thursday, 13th November 2008

    heh, they dont.

    Im of course on pre mod now for being a naughty boy for daring to question why a certain passage cant be displayed on the message boards despite the exact same factual (and rather dull) information being contained in many other posts.

    They refuse to tell me on what grounds they have cut the posts.

    When I moderate a forum (free of charge). I *snip* posts that contain naughty bits and the rest of the post is left there, so its obvious what has been taken out. I also write private messages to posters to explain what went wrong.

    When I moderate I make judgment calls. I get it wrong sometimes, but when I do, I hold my hands up and apologise to the poster.

    Of course I am not a professional moderator, I only do it to help out, so clearly i have been doing it wrong this past 7 (or possibly 8 now) years I have been doing it.

    Report message2

  • Message 3

    , in reply to message 2.

    Posted by kemikade (U12639564) on Thursday, 13th November 2008

    On the boards i've moderated, if i close a thread i post on it at the end explaining why i locked it. If i edit a post but leave the rest of the thread open i'll put an addendum with an explaination of the change, often i'll send a PM to the author as well. phpBB3 is a much better system for doing things like this than the one the BBC uses but i'm sure it's still possible to do similar.

    Report message3

  • Message 4

    , in reply to message 3.

    Posted by ceeceelmt (U13673358) on Thursday, 13th November 2008

    I think they said (several times, so it must be either 1) correct or 2) funny) that they get 100,000 messages A DAY so they can't reply individually.

    I'm sure there could be a way forward, surely? Right now the wholo of this message board looks like half the posts belonged on the NME messageboard (where, to put it mildly, the language isn't high-church and the average age is 12). And I thought that 6music was aimed at humans in the 25-44 age range...

    Report message4

  • Message 5

    , in reply to message 4.

    Posted by Ethalrocks (U10136879) on Thursday, 13th November 2008

    What is utterly ridiculous is that by putting me on pre-mod it is now taking them far more time to deal with my input to the board, than had somone politely suggested which parts of the post I was trying to make yesterday where against the rules so I could edit them out.

    I even broke my post into 3 sections so that only the offending one would get snipped. What do the do? Take the lot out as its now "spamming".

    Bonkers.

    And now they have to deal with more and more posts about moderation.

    All perfectly containable had they had the decency to take 2 minutes to respond to the initial question and explain what on earth they are playing at.

    And then they are going to have to deal with my formal complaints about this. Which, given I will get at least two cut and past replies I imagine will waste another 30 minutes or so of management time.

    Report message5

  • Message 6

    , in reply to message 5.

    Posted by Toh-Maag (U3642672) on Thursday, 13th November 2008

    and my message offering to post it elsewhere got culled - most peculiar

    Report message6

  • Message 7

    , in reply to message 4.

    Posted by Ddik Trebor (U202315) on Thursday, 13th November 2008

    I think they said (several times, so it must be either 1) correct or 2) funny) that they get 100,000 messages A DAY so they can't reply individually.

    I'm sure there could be a way forward, surely? Right now the wholo of this message board looks like half the posts belonged on the NME messageboard (where, to put it mildly, the language isn't high-church and the average age is 12). And I thought that 6music was aimed at humans in the 25-44 age range... 


    Stop saying that. The 6Music remit makes NO reference to age WHATSOEVER.

    Report message7

  • Message 8

    , in reply to message 7.

    Posted by LoudGeoffW (U11943874) on Thursday, 13th November 2008

    Yes, that age demographic rubbish was invented a couple of years back to try to justify the daytime Radio 1 and a half output that currently is an excuse for a radio station.

    Report message8

  • Message 9

    , in reply to message 6.

    Posted by Ethalrocks (U10136879) on Thursday, 13th November 2008

    "and my message offering to post it elsewhere got culled - most peculiar"

    Well quite. What rule was that breaking exactly?

    I do wonder if the moderators are actually aware that the content of the offending post is actually fact. Fact cant be libel, it may however be inconvenient.

    Report message9

  • Message 10

    , in reply to message 9.

    Posted by LoudGeoffW (U11943874) on Thursday, 13th November 2008

    You are completely right of course, ethalrocks, it's only libel if certain claims are made without evidence to back them up. Yet all the information in that article presumably (I haven't read it yet) is freely available on the web and no claims are made. Apparently we're not allowed to deduce or work out anything for ourselves because the BBC doesn't like what we may be thinking - creepy really.

    Report message10

  • Message 11

    , in reply to message 10.

    Posted by U6679583 (U6679583) on Thursday, 13th November 2008

    I belong to a message board where everyone has host powers - can delete anyone's posts, and can in fact remove anyone else from the board if they wish. And yet everyone gets along just fine. Anarchy in action. There's a lot more of it about than you'd think.

    Report message11

  • Message 12

    , in reply to message 7.

    Posted by ceeceelmt (U13673358) on Thursday, 13th November 2008

    I think they said (several times, so it must be either 1) correct or 2) funny) that they get 100,000 messages A DAY so they can't reply individually.

    I'm sure there could be a way forward, surely? Right now the wholo of this message board looks like half the posts belonged on the NME messageboard (where, to put it mildly, the language isn't high-church and the average age is 12). And I thought that 6music was aimed at humans in the 25-44 age range...

    Quoted from this message



    Stop saying that. The 6Music remit makes NO reference to age WHATSOEVER.


    I was ever so slightly tongue in cheek. EVEN by those invented standards, the result is striking.
    But yeah, the 'spectrum' looks suspiciously abstract and devoid of any actual meaning, and opposite to the quality-led content of the remit wording.
    And the number of posts thing, the bit in () is also mildly sarcastic smiley - smiley

    btw - how do you quote?

    Report message12

  • Message 13

    , in reply to message 12.

    Posted by TouchMyMusic (U13638265) on Friday, 14th November 2008

    Jem,

    I still away an answer. I don't believe it's an unreasonable question to ask.

    Report message13

  • Message 14

    , in reply to message 13.

    Posted by Jem Stone (U517591) on Friday, 14th November 2008

    Touchmymusic.

    If users abuse presenters or BBC staff then we'll fail the messages.
    Whisky explains the role of moderators admirably here:
    www.bbc.co.uk/dna/mb...

    Libel is not the only reason we reserve the right to fail a message.
    www.bbc.co.uk/messag...


  • Message 15

    , in reply to message 14.

    Posted by kemikade (U12639564) on Friday, 14th November 2008

    Still trying to work out why peppermintpatti's thread about SWN was hidden and then locked.

    It was hidden for review within 30 minutes or so and then completely shut down a few hours later, i'm guessing whoever reviews the hidden threads decided that it does indeed break the rules, But which rules? The closest rule i could find that it might break is "Advertise products or services for profit or gain", although it didn't do this, it was to discuss the coverage 6music gives to leftfield music events in the context of SWN.

    The thread was reposted the next day, and nothing at all happened, it wasn't hidden for review and then OK'd, it was just left to remain. Is this double standards? Is it a mistake that one was left open, or a mistake that one was closed? As far as i know there was no kind of explaination for it at all.

    Report message15

  • Message 16

    , in reply to message 15.

    Posted by TouchMyMusic (U13638265) on Friday, 14th November 2008

    What i'm failing to understand, and perhaps it's me being thick, is...

    Can I say: "I think George Lamb is an awful 6Music DJ" ?

    That is criticism. It's my personal opinion. It's not libellous. I've read far worse in broadsheets.

    It doesn't as far as I can see break any of the rules.

    Is it abuse to say you don't like how someone does their job? No I don't believe it is.

    My question was whether criticising someone counts as "abuse" within your rules.

    Report message16

  • Message 17

    , in reply to message 16.

    Posted by U6679583 (U6679583) on Friday, 14th November 2008

    Very good question.

    Report message17

  • Message 18

    , in reply to message 17.

    Posted by TouchMyMusic (U13638265) on Monday, 17th November 2008

    I suspect that Jem doesn't have an answer to my stunningly simple question.

    Report message18

  • Message 19

    , in reply to message 18.

    Posted by R J (U1161557) on Monday, 17th November 2008

    I think there is something wrong with that list as
    these ones appear to be describing a programme on 6 music and not a messsage board.


    We reserve the right to fail messages which

    Are considered likely to disrupt, provoke, attack or offend others

    Are racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable

    Contain swear words or other language likely to offend

    Break the law or condone or encourage unlawful activity. This includes breach of copyright, defamation and contempt of court.

    Advertise products or services for profit or gain

    Describe or encourage activities which could endanger the safety or well-being of others

    Are considered to be ‘spam’, that is posts containing the same. or similar, message posted multiple times

    Are considered to be off-topic for the particular message board

    Report message19

  • Message 20

    , in reply to message 19.

    Posted by LoudGeoffW (U11943874) on Monday, 17th November 2008

    Just a list from an average week's broadcast for Gorgeous George, really.

    Report message20

  • Message 21

    , in reply to message 20.

    Posted by Ethalrocks (U10136879) on Monday, 17th November 2008

    ooooo ooooo ive spotted a board game!

    Lets play the "The GL Show Breaks the Message Baord Rules" game!


    We reserve the right to fail *DJ’s* which

    Are considered likely to disrupt, provoke, attack or offend others

    >>I am often disturbed by his trails. And I have been mightily offended by this show on many levels.

    Are racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable

    >>Comments about travelers, women and other "minorities" should cover it etc

    Contain swear words or other language likely to offend

    >>Well it offends me

    Break the law or condone or encourage unlawful activity. This includes breach of copyright, defamation and contempt of court.

    >>Is pledging political allegiances on the day of an election is against the law?

    Advertise products or services for profit or gain

    >>Anyone for yogurt? Drop of a certain brand of drink?

    Describe or encourage activities which could endanger the safety or well-being of others

    >>Does listening to his show count?

    Are considered to be ‘spam’, that is posts containing the same. or similar, message posted show multiple times

    >"Shabba" and pretty much all the content.

    Are considered to be off-topic for the particular *snip* message board *snip* insert *radio station*

    >>Fait accompli

    NB note to mods, use of general Latin is not normally considered a 'foreign language'

    Report message21

  • Message 22

    , in reply to message 21.

    Posted by LoudGeoffW (U11943874) on Monday, 17th November 2008

    'Break the law or condone or encourage unlawful activity'

    ethalrocks, I'll raise you with the shoplifting comments and his interesting discussion with Tommy Walsh....

    Report message22

  • Message 23

    , in reply to message 22.

    Posted by glitterball-ninja (U13639813) on Monday, 17th November 2008

    Sexist or homophobic..

    I'll raise you with "two of the roughest old Dorises you ever clapped eyes on" April 08

    Report message23

  • Message 24

    , in reply to message 23.

    Posted by I am not an organiser etc (U11351618) on Monday, 17th November 2008

    And I'll see you with Buju Banton and Beanie Man and doing a mincing talk over a Pet Shop Boys track.

    Report message24

  • Message 25

    , in reply to message 21.

    Posted by squemster (U12119325) on Monday, 17th November 2008

    And I think the Ray Davies debacle covers abusive and objectionable. GL's comments about RD probably didn't do a great deal to promote his safety and well-being either.

    Report message25

  • Message 26

    , in reply to message 14.

    Posted by TouchMyMusic (U13638265) on Thursday, 20th November 2008

    Jem,

    You've not answered the nub of the question. Is saying, for example, someone is rubbish at their job abuse? It would say it's criticism - as seen in papers the length of the country?

    What is abuse as defined within the rules of the board?

    Report message26

  • Message 27

    , in reply to message 26.

    Posted by glitterball-ninja (U13639813) on Thursday, 20th November 2008

    Is calling George Lamb a popular and innovative DJ not an offence under the Trades Descriptions Act?

    Report message27

  • Message 28

    , in reply to message 27.

    Posted by U6679583 (U6679583) on Thursday, 20th November 2008

    It would fly in the face of public opinion, and Reason itself.

    Report message28

  • Message 29

    , in reply to message 28.

    Posted by TouchMyMusic (U13638265) on Friday, 21st November 2008

    Jem,

    You've not answered the nub of the question. Is saying, for example, someone is rubbish at their job abuse? It would say it's criticism - as seen in papers the length of the country?

    What is abuse as defined within the rules of the board?

    Report message29

  • Message 30

    , in reply to message 29.

    Posted by U6679583 (U6679583) on Friday, 21st November 2008

    oooooh, Post-Hog day.

    Report message30

  • Message 31

    , in reply to message 30.

    Posted by TouchMyMusic (U13638265) on Tuesday, 25th November 2008

    Still nothing.

    Report message31

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