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Posted Nov 12, 2009 by Vip
I'm in a bit of a quandry. At the moment we're buying quite a few DVDs to backup the films we currently have in an electronic medium. *ahem*
Most have been great purchases, but what do you think the ettiquete is on leaving feedback, emailing and so on in the following situations:
1. Sender not paying full postage, so we have to pick up the bill at the Post Office. There's no mention of this happening before in their feedback, so we think it's a genuine mistake.
2. Sending a scratched disc that conks out half way through the film. Again, the seller has no negative feedback and appears to mainly be a buyer rather than a seller.
3. Only sending the disc and the cover from the DVD case, not the case at all. There was no mention of this in the auction listing and it looks like several people have encountered this looking at the previous feedback, although they left it as positive. The disc is okay (it's scratched, but it works) but any other DVD we've bought without a box has specified that on the listing.
We've decided that our first strategy is to send emails to the sellers detailing the problem and see what response comes back. But do *you* think we should do, especially with the person who appears to have removed the cases for a lot of her sales?
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Posted Nov 12, 2009 by Br. Robyn Hoode - Ginger and Spice and all things nice.
A lot of people are scared of leaving neutral or negative feedback. Personally, if I dont get a satisfactory response to a polite email informing the seller of the problem (i.e. the DVD that is scratched should be refunded or replaced, the person with the problems with the post being paid should apologise and assure you that they will try to make sure they double check their postage). The person who is removing the cases should explain such on the item listing. If they dont, suggest that ebay might want to know. They could be selling high quality counterfeit DVDs. Printers that print direct on to discs are common now, does the disc have a hologram? and the cover?
If you dont get a satisfactory response, I would (and have) left neutral feedback with a short explanation ('Seller doesn't give good customer service when there are problems. Unhelpful B-' or similar!)
They will probably get annoyed but to hell with them, if you've given them adequate opportunity to reply and right a mistake etc then that's what the feedback form is for!
If they are rude or ignore you, negative feedback is, in my opinion, justified.
'Problem with item, seller refused to respond. Avoid.' could work in that case!
But then I'm not an expert, I tend to put my bids on early at their highest setting (i.e. the max I'm willing to pay) rather than sniping and so on... Such a terribly uncool ebayer.
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Posted Nov 12, 2009 by Mina - Older on the outside, inside still 14
3. What is the auction picture like, and does it explicitly say there will be a case? If not, then you assumed there would be, but you can buy blank DVDs with no cases at all, on a spindle. So unless from the pic/description there is a case mentioned, then that's not really their fault, although I should think if it's been mentioned before they'd start saying there are no cases.
2. contact seller and ask for a replacement or refund. Item not as described/fit for purpose. If you don't get anywhere, apply for a refund through paypal. Negative feedback is up to you, but I might leave neutral if I'd got my money back from paypal. Would still leave psitive feedback if they dealt with the problem quickly and to my satisfaction.
1. contact seller, ask for difference to be refunded, especially if you've paid £2.50 and they put on a 30p stamp and used a 2nd hand wrappping, as happened to me. If you get nowhere, neg feedback for that. Sorry, but so many people bump up postage to avoid ebay fees that it's taking the piss to leave you paying the difference. 
Not sure why I did those in the wrong order...
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Posted Nov 12, 2009 by  Mu Beta
I would have no problem giving negative feedback on all three of those. You have a right to receive goods as advertised, not faulty or without packaging or having to go and pick them up yourself.
B
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Posted Nov 12, 2009 by Vip
In the end, we did the following:
1. The seller refunded what we paid in charges, so we left positive feedback, mentioned that there was a problem but that it had been sorted out.
2. As we don't actually need the disc we took the easy way out, left positive feedback but mentioned that is was scratched in the text box. We would have pressed harder if it had been a commercial seller.
3. We left neutral feedback, stating that there was no case. The DVD was okay so it seemed fair. The seller wasn't happy though.
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Posted Nov 12, 2009 by Br. Robyn Hoode - Ginger and Spice and all things nice.
In my opinion, the feedback system should be a fair and open way of stating how you felt the person acted as a buyer or seller and the quality of the goods compared to the listing details.
It's not the case though. People take anything other than positive feedback quite personally.
I think it's wrong to misuse it either way so as long as you gave each person an opportunity to rectify or explain themselves, they cant complain imo.
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Posted Nov 12, 2009 by B'Elana [©] ACE- Minister of Abbr. - Celebrating The Post 10th Birthday @ A58768988
This thread just reminded me that I should go and leave positive feedback on an item my son's gf bought over my account. 
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