Posted Oct 11, 2007 by Rik Bailey - Better than the right thing is one who does it. Keeper of Islamic Studies, Tandoori Roti and Sweet Lassi
To all of those who may be thinking of going for virgin broadband in the UK don't.
I signed up to virgin broadband as they had a deal at the time of house phone unlimited calls
free all time and 2MB unlimited broadband for 20 pounds. All I have had since is headache.
First they come to and install it and the guy basically says "Oh its going to need two people"
shoots of and never returns. I then get charged for failing to be in when he called round,
which I did get refunded for.
Second time out they actually fit it all. Picked up phone and someone else was on the line,
turns out they crossed the line with someone else in the local area. Crap. Four days latter
they finally come around to fix that problem in the mean time i had to phone everyone I knew
and tell them not to phone me untill its fixed otherwise I annoy the other guy.
Sit down to use computer and internet is running not at 2MB but at 500kb phone them up,
engineer comes out, faulty modem. So gives me a new one. Fantastic I think.
Got on line and its running at 1.7MB which is fine. Afternoon arrives and it drops down to
below 500kb crap. Phone technical support. Some guy in India fobs me.
Same thing for about the next 20 days. Fine in mornings but once 15:00 pass the connection
drops to below 500kb.
Finally speak to a helpfull indian whom does some ping tests, tracerts and download tests
and agrees there is a problem. Enginerr will fix it in the next few weeks. Three weeks latter
still got problem. Back on the phone, another week worth of useless people, get another
helpfull guy. Goes through all the tests and agress there is a problem. Refunds me one
months worth of phone bills.
Oh and by the way my phone bill for the first month was 460 pounds to calls to people in
south africa and I know noone in south africa, yes you guessed it, they charged me for the
calls that guy made on his phone that they had spliced me in to by accident. Took a month
to get that money back of them.
Anyway on with the internet. He says it will be fixed in a months time as they are upgrading
the hardware at there end. One months pass nothing, Ring them up again, It will be fixed by
end of July, then after that fixed by end of August. its now October and it still runs between
250-500kb in the afternoons making it next to impossible for me to use internet, hence why I
am seldom on line in navy field. Final straw yesterday was when it hit a new all time low of
190kb, phoned them up to cancel it.
Explained the situation to the guy who said that he could not cancel me as was still in
contract time, andif he did I would be fined the remaining months worth of basic bills. I
pointed out to him that it was the lack of fullfilment on there part in the contract that was in
error and thats why I was leaving and basically was told, tuff, you have internet and its
faster than nothing so its your problem, talk to the tech people again and explain situation or
cut you off and you pay fine.
Not happy I told him they will be rexeiving notification of the Ombudsmon in the next few
weeks then and hung up.
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Posted Oct 11, 2007 by DA ; Simply Vicky: Don't get pithy with me!
<<Not happy I told him they will be rexeiving notification of the Ombudsmon in the next few
weeks then and hung up.>>
I wish you all  with that! They're clearly in the wrong.
Vicky 
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