Comments for http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml en-gb 30 Wed 30 Jul 2014 22:40:47 GMT+1 A feed of user comments from the page found at http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml Anthony Nigel http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=97#comment36 Sounds like an impressive telephone system, thanks for putting me off upgrading to VOIP. That'll save me a few bob. I was thinking of getting my 5 employees some mobile phones, vodafone seem to have great mobile contracts for business users.. Thu 18 Mar 2010 15:27:30 GMT+1 Squirrel http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=94#comment35 And, talking of the Co-op, it'll be interesting to see how their retail division copes with absorbing Somerfield...I just wish they would get on with it! My local Co-Op closed ages ago, but I have THREE Somerfield stores within a mile..Also three tesco stores, but I try to just ignore those! ;-){other major supermarkets also trade in the area} Sat 30 May 2009 13:19:41 GMT+1 mittfh http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=91#comment34 Perhaps one of the reasons for Nationwide's troubles is this (quoted from the Graniaud article linked above)..."The Swindon-based group has merged with the building societies Portman, Cheshire and Derbyshire, and taken over parts of the collapsed Dunfermline."A single merger / takeover can be costly enough in terms of finance, time and efficiency:* Translating and importing all the data from the acquired organisation's systems (e.g. payroll, CRM, accounts)* Mapping all the acquired organisation's policies, procedures and account types into Nationwide's equivalents.* Merging networks - probably involving installing new software on the acquired organisation's computers* Finding and recycling all stationary using the acquired organisation's name - and printing tons of new stationary featuring Nationwide's name* New staff uniforms* Staff training* Branch makeovers.Remember the chaos at Somerfield after it acquired Kwik Save, or at Morrisons after they acquired Safeway?Now imagine half a dozen or so different acquisitions within a few years. Possibly as a result of this, some customers may have experienced poor customer service, illogical policies and procedures, an absence of common sense and possibly even staff confusion ("Hello, Por...sorry, Nationwide!").Meanwhile, it'll be interesting to see what happens if Britannia (possibly Nationwide's main rival in the mutual sector) and the Co-op are given the green light to merge.And, talking of the Co-op, it'll be interesting to see how their retail division copes with absorbing Somerfield... Wed 27 May 2009 21:35:46 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=89#comment33 Joe (31) You're very sweet, but that isn't me in the photo - and by the look of her, she's old enough to be my mother/grandmother by now! ;o) Wed 27 May 2009 16:39:21 GMT+1 Fifi http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=86#comment32 Jason (29) : Good to see you back!!!!Lord BG (10) : My friend is still very fragile and probably wouldn't make a good direct interview. However if neither the wunch* who did this, nor the ombudsman, will put things right ... who knows what avenues will be left? Ewan Ures perhaps. Or Watchdog.* half a spoon is better than nothing Wed 27 May 2009 16:37:53 GMT+1 Charlie http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=83#comment31 An acquantance knows an electronics/computer "Gnius" - which I should say, everyone is, compared to me. Anyway, I understand "Gnius" says that when someone makes a call and withholds their number, their number is actually sent and received by the phone at the other end. BUT, the receiving phone also receives, along with the caller's number, a code signal (3-digits(?)) which disables it's number display and last call number memory (or whatever).So, "Gnius" it seems has re-programmed his mobile and his other phones so that they DO show and record "withheld" numbers.Numerous people have used various phones witholding the numbers and "Gnius" can always tell which phone number the caller's on...Hardly surprising I guess, when people can hack into places like the Pentagon. Wed 27 May 2009 14:23:03 GMT+1 funnyJoedunn http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=81#comment30 Big Sis, (4) Gawd almighty big sis, did the man standing behind ride the bicycle to supply the electric? Or just to make sure you spoke the Queens English? Wed 27 May 2009 13:49:14 GMT+1 Happyhomeworker http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=78#comment29 Eddie,Good to know my licence fee (due shortly, will consider whether I should pay it) is being put to such good use. Hats off to the person in your procurement section who managed to buy such a great system. I trust you will reward him/her in the appropriate fashion! Wed 27 May 2009 12:46:13 GMT+1 JasonG http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=75#comment28 Eddie, you know The Truman Show...My phone at work has been set up to divert to a lovely clerical assistant if an external call comes in and I don't answer it within 2 rings. In case said clerical assistant is away from her desk, she has an answerphone to record messages which she later relays to me. This is to ensure calls are handled as efficiently as possible, apparently.Two issues with this... First, I have an answerphone sat on my desk that is now apparently redundant. Second, no one told me about this arrangement. I only found out on Monday when she returned from a three-week trip back to Turkey and was rather worried about the very urgent messages left for me 19 days earlier.... Wed 27 May 2009 12:29:37 GMT+1 Lady_Sue http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=72#comment27 Eddie: "a recorded woman"? What an appropriate woman for a radio programme. Wed 27 May 2009 12:27:51 GMT+1 Fifi http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=70#comment26 Big Sister: I was trained on the Monarch by a GPO-trained telephonist at Scotland's first commercial radio station. She loved that machine, because the principles were so similar to the old plug-tastic switchboards.I once placed a call to Sean Connery at his Spanish residence using it, for the Production team, because their extensions were barred for outgoing international calls. To my great disappointment it was his lovely wife who answered... Wed 27 May 2009 12:20:51 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=67#comment25 Sounds like you should have stayed in bed today, Eddie! ;o) Wed 27 May 2009 12:01:50 GMT+1 DI_Wyman http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=64#comment24 It seems that if someone rings in from a private/withheld number, it can't then be transferred or put on common hold.I took a call from the BBC last Wednesday evening and the call log on my mobile has (no number). Ironic or what? Wed 27 May 2009 12:01:47 GMT+1 eddiemair http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=62#comment23 (22), it IS voip but the voip has not been connected yet. Wed 27 May 2009 11:58:33 GMT+1 eddiemair http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=59#comment22 Just tried to make a call. Got the engaged signal, then a very handy thing came up, offering a "call back" facility. I cursored to it, pressed ok, and a recorded woman said that facility was not available. Wed 27 May 2009 11:57:58 GMT+1 philmuc http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=56#comment21 Oh snazzy new voip phone :) got same model on my desk here. The hardware voip is a lot better than the software voip - theres nothing like being on a telco when your notebook crashes. The voip system doesnt realise you have crashed and just plays hold music into the rest of the telco... Wed 27 May 2009 11:54:46 GMT+1 tug http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=54#comment20 Eddie, the engineer's solution:A photosensor taped on the red light which trips a relay which applies power to an old fashioned telephone bell. This "for the time being" solution would probably last for 10-15 years. Wed 27 May 2009 11:47:29 GMT+1 Anne P. http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=51#comment19 So Eddie, let me get this right - you now have a new telephone that doesn't ring ( no use to Peter White then) and won't let you use it in the manner of a normal telephone to connect your caller (let's say a wrong number) and anyone else (the person they should have dialed).And how much has this gem cost?PS I agree about square handsets too - I foresee lots of sickness claims relating to hand injury. Wed 27 May 2009 11:45:58 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=48#comment18 Eddie: Do you remember Not the Nine o'clock News deaf telephone sketch? - Sounds suspiciously like Rowan Atkinson's had a hand in the design of your telephone! ;o) Wed 27 May 2009 11:44:43 GMT+1 Lady_Sue http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=45#comment17 Eddie: do you feel like you are really working inside a sitcom? Wed 27 May 2009 11:38:44 GMT+1 eddiemair http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=43#comment16 I was just wondering why the usual din of ringing phones has been almost entirely absent...when an email arrived explaining that they're trying to sort the new system which apparently doesn't ring, but merely flashes a tiny red light which is clearly visible if you're staring at the phone the whole time. Wed 27 May 2009 11:36:35 GMT+1 David A-J http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=40#comment15 Can we have the old one ? The Flag Semaphore system we have is OK but not many Secretarial Colleges teach Semaphore these days, and getting staff is becoming a drag... Wed 27 May 2009 11:29:20 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=37#comment14 Feefs, but that switchboard was so much fun. It was a PBX switchboard, and although it looks extremely ancient, was in service from the sixties onwards. Needless to say, it was some time later that I had the pleasure of working it. Very similar to the switchboards used throughout the Post Office, I believe, but on a smaller scale.Later on, I also used models like this, too, which really worked on the same principle but without the plugs to pull in, etc. And, of course, there were no headphones ...http://www.telephonesuk.co.uk/images/3+12_switchboard.jpg Wed 27 May 2009 11:29:05 GMT+1 Stewart_M http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=35#comment13 I'm sure costbucks coffee will be speed dial 1.Can we have the phone number? Purely for research purposes in that we can ring with our numbers withheld. Wed 27 May 2009 11:18:54 GMT+1 JasonG http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=32#comment12 Does it do Latte? Wed 27 May 2009 11:03:05 GMT+1 Fifi http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=29#comment11 Big Sister: now THAT makes my Monarch look positively modern! Wed 27 May 2009 10:55:29 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=27#comment10 Oh Allen (8) You're for it now .....!;o) Wed 27 May 2009 10:51:22 GMT+1 lordBeddGelert http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=24#comment9 Fifi - I really think we need to know more about this, but I suspect your chum wouldn't be up to talking about. Perhaps this is the REAL explanation for their poor figures, not some spurious excuse about the 'government loan insurance'... http://www.guardian.co.uk/business/2009/may/27/nationwide-profits-fall-compensation-scheme Wed 27 May 2009 10:47:09 GMT+1 DI_Wyman http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=21#comment8 Can you get Wake up to Wogan on it? Wed 27 May 2009 10:45:56 GMT+1 Allan Lewis http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=18#comment7 Looks like an old Amstrad... Wed 27 May 2009 10:27:01 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=16#comment6 Fearless: But Bang and Olufsen-type design statements are, well, so much more elegant, don't you think? ;o) Wed 27 May 2009 10:05:47 GMT+1 Fifi http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=13#comment5 Tug (2) : My friend's husband died. The same people you're dealing with processed his 'deceased' notification and added her own in as well, despite her being still alive, if kicking only feebly.All her money was frozen. Direct Debits started being returned unpaid. The only thing still working was, bizarrely, their joint credit card - and she had to pay for the funeral with that.The 'bereavement department' ignored every communication on the subject - including internal phone calls and emails from the local branch.More than a year later, and after a breakdown, she's still trying to sort it all out. Wed 27 May 2009 09:56:19 GMT+1 Fearless Fred http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=10#comment4 Not very ergonomic, Eddie. The keypad's flat and parallel to the desk. A good keypad should be angled, so you don't have to reach further to hit the top keys compared to the bottom keys (if you get what I mean!). Also, I see the handset's fairly rectangular. I always find those more uncomfortable to use myself. Much better to have a curved handset :-) Wed 27 May 2009 09:52:45 GMT+1 Big Sister http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=8#comment3 Fifi: You should try one of these! http://www.on-net-communications.com/UserImages/00000076.jpgIn one of my very first jobs after leaving school, I was 'relief telephonist' on one of these. I used to love operating it. Happy days! Wed 27 May 2009 09:47:51 GMT+1 funnyJoedunn http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=5#comment2 I hope its a bit more efficient than the PM blog. This morning got notice from the mods that they had removed a post of mine from almost two weeks ago. Wed 27 May 2009 09:45:21 GMT+1 tug http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=2#comment1 It's a morning for stupidity.I have just received a letter from the Nationwide asking for proof of identity for and account I have had for a couple of years. They will accept a the statement of this account as proof of identity and the mortgage statement that they have just sent me as proof of address.They are wasting their money and my time to achieve exactly nothing.At least you'll get a software update at some point to fix your problem, Eddie. Wed 27 May 2009 09:38:01 GMT+1 Fifi http://www.bbc.co.uk/blogs/pm/2009/05/there_is_a_new_phone_system_at.shtml?page=0#comment0 Well that's a bit silly then, isn't it?(Does anyone still use the old Monarch switchboard, I wonder? The one with fingertip-sized dimples instead of buttons, that beeped reassuringly instead of clicking... ah, happy days.) Wed 27 May 2009 09:36:19 GMT+1