http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html en-gb 30 Fri 18 Dec 2009 14:49:46 GMT+1 A feed of user comments from the page found at http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=18#comment14 I'm an expat who signs in every single morning to stay in touch with the UK news and Sports in particular. If this change is supposed to be for the best, then can someone tell me why I haven't been able to properly open the sports page for the past week? Everytime I try it takes minutes and sometimes doesn't load at all. Watever you have done, it looks like it's not working right? Sat 20 Jun 2009 07:46:23 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=17#comment13 The AOL issue may well be with you using AOL's version of IE, try using firefox or an unaltered version of IE. Similar thing caused a problem with iplayerhttp://iplayerhelp.external.bbc.co.uk/help/about_iplayer/aol_problem Wed 17 Jun 2009 13:18:35 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=16#comment12 christownsend:Yep - this is along the lines of what I was thinking. A service status or destination page where we can let people know about "significant" service issues which would save you looking for the problem elsewhere.We could even have a twitter feed...or maybe not :o)OK - the ball is rolling on this...Hi grevilleb - I think the issue you are looking for is being discussed here. http://www.bbc.co.uk/blogs/theeditors/2009/06/changes_to_international_pages.htmlSome changes have recently been made to the way different editions of the site are served; there is a particular issue with AOL we are addressing and should be fixed soon.Cheers,jod Wed 17 Jun 2009 08:20:39 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=14#comment11 Your redesign to the news site is awful. I live in the UK, AOL is my 'net provider. I get a front page where links do not work and I can not even access the UK area using the bar on the left.It is like a third world system.The BBC was always my first port of call for news, but if this goes on much longer I will have to use sites like Google.What is going on ? Tue 16 Jun 2009 21:12:54 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=13#comment10 Hi JohnThanks for listening - it does make a difference to my day. :-)A couple of different services I use have a simple service updates page that lists the services they provide and whether they are 'up', 'down' or somewhere in between. My MobileMe subscription from Apple, and Spotify, are the two examples that spring to mind. Spotify's page is easy to see as you don't have to log in to anything first: https://www.spotify.com/en/help/service-status/ . If you have any colleagues with MobileMe (formerly dotmac), ask them if they can log into it for you and show you the pane that lists the service status for iDisk, email etc. It's very handy.You want something simple enough that you're not spending all your time managing the status page instead of fixing problems, but on the other hand something that is accurate enough that when you know you're having problems, you stand some chance of deterring people from assuming they must have a problem themselves and start going through their own diagnostics.rgdsChris Tue 16 Jun 2009 12:17:30 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=12#comment9 The role of the messageboard was recently reviewed and is now downplayed as part of the iPlayer service. See Jonathan's blog. Mon 15 Jun 2009 16:39:11 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=10#comment8 The iPlayer team and message board is usually very responsive to service issues so I'm sure any confusion was an anomaly.Any thoughts on how you would like to see such issues announced are welcome.Cheers,jod Mon 15 Jun 2009 14:33:20 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=9#comment7 Thank you for your reply John, I have drawn attention to it on the iPlayer messageboards for the hosts information, in the hope they too will have a look at how this was dealt with and how people were not getting this information and so were carrying out unnecessary "repairs" to their iPlayer installations. Mon 15 Jun 2009 14:09:24 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=8#comment6 Hi "Egg on a stilt" / "christownsend", yes, the problem was related. It was difficult to track down because the problem was caused by a combination of issues related to a shared library and changes to server configurations. Many areas of the BBC are dependent on shared products, and News and Sport are no different. We are actively looking at ways to avoid such dependencies from causing problems in the future.For News and Sport, we often announce service issues on The Editors Blog ( http://www.bbc.co.uk/blogs/theeditors/2009/06/network_problem.html ) but your comments are making me think about how we might do this in the future. We like to be open about service issues when they are affecting services to avoid confusion amongst users.Fairscunnert, this problem was not related to the changes to the site, so for clairty, this issue was not related to http://www.bbc.co.uk/blogs/theeditors/2009/06/change_to_international_pages.html or this http://www.bbc.co.uk/blogs/theeditors/2009/06/network_problem.htmlCheers,John O'Donovan Mon 15 Jun 2009 11:13:31 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=6#comment5 Fairscunnert and TranceDylan - you're off topic for this post. Here is the right place to discuss the recent changes. Mon 15 Jun 2009 09:49:01 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=5#comment4 Assuming this is the same problem that killed iPlayer for many people on Thursday night/Friday morning ... it would have been nice to have had even a one-line acknowledgement of the problem before we all started going through the futile process of re-installing/updating Flash, posting on Forums asking friends to check 'is it working for you', etc etc etc ... Mon 15 Jun 2009 08:52:41 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=4#comment3 How far reaching was this? Is it the same one that took iPlayer down for many people? Sun 14 Jun 2009 23:05:38 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=2#comment2 This post has been Removed Sun 14 Jun 2009 16:32:52 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=1#comment1 @fairscunnertI understand what you say about BBC America, however in a recent thread on fark.com MANY of the American commentators underlined their love for and use of BBC News America as their provider of choice for fair and impartial news over and above their domestic programming. Sat 13 Jun 2009 12:10:49 GMT+1 http://www.bbc.co.uk/blogs/bbcinternet/2009/06/we_have_had_a_few.html?page=0#comment0 I'm afraid I have to add my voice to the many who have already expressed displeasure at the changes made to the BBC website. I'm another of these pesky Expats whose sole reason for making BBC News my homepage was to be able to read British news. We are already well covered by numerous other news sources on 'International News'.Seems to me you are making the same massive mistake as you have made with BBC America.In that case instead of being a shop window for all the best of British TV, you've turned it in to a clone of a US TV Channel. We want to see new from London not news from Washington. BBC America has become a lost cause in our household, never even look anymore to see what's on. If you're not careful, the website will go the same way, fortunately we have the online Guardian, The Scotsman and others to keep us informed on UK news. Fri 12 Jun 2009 23:04:07 GMT+1