BBC HomeExplore the BBC
This page has been archived and is no longer updated. Find out more about page archiving.

13 November 2014

BBC Homepage

Local BBC Sites

Neighbouring Sites

Related BBC Sites


Contact Us

Royal Stories

You are in: Derby > Places > Royal Stories > Royal Stories: Melanie Ray

Melanie Ray

Royal Stories: Melanie Ray

Melanie is a modern housekeeper at the new Royal Derby Hospital - and has a rollerskating past!

Melanie Ray is a modern-day 'housekeeper' - but don't think of her as a cleaner or  dealing with dirty laundry.

She is, perhaps, the equivalent of a personal shopper in a department store or a hotel concierge... she can organise almost anything and nothing is too much bother.

In short, she and her team are there to look after you. Now a co-ordinator, Melanie used to work on a ward herself: "It was ward 410 - the old ward 7 - the breast care ward.

"I would meet and greet the patients, show them to their beds, orientate them on the ward - show them the nearest bathroom, toilet and hairdryers, explain about visiting times, meal services.

"Nothing is beneath a modern housekeeper at all - nothing is too much trouble for us. We go from helping you with your slippers or unpacking or packing your suitcase.

"We go through the whole transition with you - from coming in to talking things through - and other things like helping with cutting up food [and other things having an operation can sometimes prevent you from doing] - passing a comb or mascara brush."

It's a role she says is enormously satisfying when she sees patients, who go into hospital nervous and worried, leave with a smile.

Derby City Hospital (The Royal Derby)

Derby's New Hospital

And the job clearly suits her familys' way of thinking - her daughter has also been accepted as a modern housekeeper on ward 410.

She says the new hospital is a great place to work - and she says, most of her colleagues are jealous, not of her office - but of the fact it has a window!

Melanie's talents don't end with looking after patients or looking after her family at home - her roots have wheels!

"Many years ago I skated for Derby - for 12 years. It's just like ice-skating but on skates - arabesque, toe-loops, free jumps - you name it." And she says that skating in her day was much more dance-like than the so-called 'aggressive' skating of today.

These days, Melanie is more likely to be found attached to a karaoke machine - with Celine Dion, Mariah Carey and Michael Bolton being top of her list of songsters.

last updated: 03/07/2009 at 16:53
created: 21/05/2009

You are in: Derby > Places > Royal Stories > Royal Stories: Melanie Ray



About the BBC | Help | Terms of Use | Privacy & Cookies Policy