Business, Innovation and Skills Committee


MPs took evidence on the Post Office mediation scheme and the Horizon IT system.

Members of the Business, Innovation and Skills Committee heard evidence from the National Federation of SubPostmasters and the Chief Executive of the Post Office for their inquiry into the Post Office mediation scheme and the Horizon IT system.

More than 150 sub-postmasters claim they were wrongly prosecuted, or made to repay money, because of problems with the Post Office computer system. Sub-postmasters run smaller post offices, and are not directly employed by the Post Office. The vast majority of the 11,500 sub post offices have used the system without a problem, but the Post Office set up a mediation scheme with those who say they were treated unfairly.

In December around 140 MPs withdrew support for the mediation scheme and criticised the Post Office for how it has handled claims its IT system caused at least 150 sub-postmasters to be wrongly accused of false accounting and fraud.

In this one-off session MPs examined the alleged issues with the Horizon IT system and the mediation scheme set up by the Post Office to address these claims.

The committee took evidence from:

  • Andy Furey, Assistant General Secretary, Communication Workers Union (CWU)
  • George Thomson, General Secretary, National Federation of SubPostmasters
  • Alan Bates, Chairman, Justice for Subpostmasters Alliance
  • Kay Linnell, Chartered Accountant, Kay Linnell & Co

Followed by:

  • Paula Vennells, Chief Executive, Post Office
  • Angela van den Bogerd, Head of Partnerships, Post Office
  • Ian Henderson, forensic computing expert, Advanced Forensics (Second Sight Ltd)

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