BBC - Consumer - Your rights

Consumer FAQs Do you have a consumer query? Browse our frequently asked legal questions below.

In this section

Cars
Shoddy repairs to disputed insurance claims

Credit
How is APR calculated? Why can't I have a credit card?

Food
What to do if the food you buy isn't up to scratch

Gardening
Find out what can and can't be done in your garden

Goods
Tips for dealing with shops and manufacturers

Holidays
What to do when a holiday doesn't work out as promised

Housing
From unscrupulous builders to being gazumped...

Insurance
What to do when your cover's in dispute

Legal
When and how to start legal proceedings

Miscellaneous
From dodgy hair salons to mobile phone scams

Personal injury
Bumps, burns, bruises and worse

Services
How to sort things out when a service goes wrong

Work
From maternity leave to unfair dismissal...

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