Agreeing what information is needed when

When a major incident occurs, this is likely to be the expectation immediately and during the FIRST HOUR.

Broadcasters will REQUIRE

• A well thought out and 'joined-up' arrangement between the emergency services, local authority and other organisations that is capable of generating agreed information at speed.
• An immediate telephone contact.
• A Media 'rendezvous' point at the scene.

The public NEEDS

• Basic details of the incident - what, where, when (who, why and how if possible).
• To know the Health and Safety implications.
• Advice and guidance (e.g. stay indoors, symptoms, preparing for evacuation).
• Reassurance (if necessary).

The public WANTS to know

• Other practical implications such as the effect on traffic, power supplies, telephones, water supplies etc.
• A Help Line number.
• What is being done to resolve the situation (a spokesperson).