Did you know there are over 9 million people in the UK who have never used the internet?
The BBC is encouraging internet users to become a First Click Friend and help family and friends to get online for the first time.
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A First Click Friend shares their knowledge and skills of the web to help a beginner gain confidence and enjoy the many benefits the internet has to offer. It's easier than you think to become a First Click Friend and help someone get started. Download our helpful First Click Friends handbook on the right hand panel of this page for more tips and follow our advice below:
Remember that it can be difficult and frustrating when learning new skills. So take it slow and be prepared to repeat things.
It's important that the person has a chance to talk about their concerns. This will help you to address some of those worries and reassure them in the process.
Invite them to think about what they would like to be able to do using the internet. For example, catch up on favourite TV and radio programmes, research their family tree or find gardening tips and advice. This will allow you to demonstrate how easy it is to find the information online.
Watch our inspirational videos of celebrities talking about their favourite websites and hobbies, then download related activities and guides.
Never assume that the person has an existing knowledge of computers. You may need to start at the very beginning - how to switch on a computer, holding a mouse, using a keyboard. It's important to remember that computer 'jargon' can be very confusing. Explain things as simply as possible using plain English.
Download the step-by-step Beginner's Guides to using computers and the internet to help beginners get to grips with the basics - it's on the right hand panel of this page, under 'Printable guides'.
Trying to learn too much in one go can leave the person feeling overwhelmed. Keep sessions short and sweet and most importantly keep them fun!
Is your beginner feeling inspired to learn more? There are lots of places they can go to get help using computers and the internet. Encourage them to call the BBC freephone advice line to find local beginners computer courses. The telephone number is 08000 150 950 (Calls are free from most landlines. Some networks and mobile operators will charge for these calls). Or you can type in a post code on the right hand panel of this page, which will take you to the UK Online centre website.
Once your beginner gains confidence on the web, show them the First Click website and let them practice their new found web skills.
For more tips and advice about helping someone get online for the first time, download the BBC First Click Friends Handbook on the right hand column 'Printable Guides'.
Finally, if you've enjoyed helping someone get online and would like to find out more about volunteer opportunities, browse the websites in the right hand column 'Elsewhere on the web'.
Download the First Click Handbook for tips and advice on helping someone get online.
Download our step-by-step Beginner's Guide to using computers and the internet.
Help someone find a local beginner's computer course:
Calls are free from most landlines. Some networks and mobile operators will charge for these calls.
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