Complaints Reports

This page links to regular reports about each stage of the complaints process:

• the main complaints issues each month
• complaints later upheld by the Editorial Complaints Unit
• any subsequent appeals to the BBC Trust

Stage 1

• Recent public responses from the BBC to significant complaints
• Monthly summaries of the main editorial complaints issues received by the BBC

Editorial Complaints Unit findings (Stage 2)

• Findings of complaints recently upheld or resolved after referral to the independent Editorial Complaints Unit
• Half-yearly archive reports about complaints referred to the Editorial Complaints Unit

BBC Trust Appeal findings (Stage 3)

• Findings of subsequent appeals to the BBC Trust about Editorial, Fair Trading, TV Licensing and other complaints are published on the BBC Trust website