Publication date: 22 September 2009
Complaint
A viewer complained that a mobile phone device used by one of the presenters while driving was not "technically hands-free", as had been maintained in previous correspondence from the BBC.
Outcome
Although hardly such as to impinge on the presenter's driving, the device was not hands-free in terms of the relevant legislation. However, it had been acknowledged in the previous correspondence that the shots of the device being used while driving should not have been included. This acknowledgement and the assurance that the matter had been discussed with the programme team were sufficient to resolve the issue.
Resolved
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