The One Show, comments by Jeremy Clarkson, BBC One, 30 Nov 2011

As has now been widely reported, we had many complaints about a number of Jeremy Clarkson’s comments on the show. The One Show is a live topical programme which often reflects the day’s talking points. Usually we get it right, but on this occasion we feel the item wasn't perfectly judged.

The presenters apologised at the end of the programme to viewers who were offended by his comments and the BBC and Jeremy would like to apologise for any offence caused. Jeremy has said: “I didn’t for a moment intend these remarks to be taken seriously – as I believe is clear if they’re seen in context. If the BBC and I have caused any offence, I’m quite happy to apologise for it alongside them.”

The reaction we receive informs our editorial discussions and we do value it. We have reported the feedback widely across the BBC and discussed the matter with the production team.

You can read further information in How we handle your complaint about our complaints process and how we respond to issues raised in the feedback we receive.