BBC Sport, Sports Personality of the Year, 16 December 2012

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Complaint

We received complaints from viewers who reported difficulties registering their telephone vote

Response from BBC Sport

We received over 1.5 million calls during the BBC Sports Personality of the Year 2012 vote and have had confirmation by the network operators that there were no reported problems with the telephone system. Any issues around not being able to get through to the telephone numbers may have resulted from temporary congestion caused by the unusual number of callers dialling the same number at the same time. Any issues should have been temporary and resolved by redialling soon after.