BBC News website, 10 April 2018

BBC Logo

Complaint

We received complaints from readers following our decision to launch a new market data service in the business section of the BBC News website.

Response

BBC News Online has launched a new market data service under its Business section. The new section ensures our audience can access market data information on all devices, in a fully responsive design, with interactive price charts and supported by BBC Business editorial.

As part of the project to refresh our market data service, we have launched improved pages on popular company share prices (500+), global indices (15), commodities (5) and currencies (4), as well as an overview area that summarises the main global market movements that day. We have also consolidated the number of market instruments that we offer data on in order to bring audiences an editorially-led experience that focuses on those entities that are newsworthy and drive the markets.

In short, this means our audience now benefits from a vastly-improved experience albeit across a scaled-back number of market data pages.

For share price data, search for the listed company of your choice in the ‘Companies in the news’ box at the top of the new Market Data overview page.

For additional price data on markets, commodities and currencies, click on the market/commodity/currency of your choice in the table on the new Overview page to access more data across a range of time periods.

We are investigating ways to make the interactive nature of these pages more obvious, thanks to feedback like yours, and we have also published a blog which outlines the reasons for these changes in more detail.